과업갈등이 관계갈등에 미치는 영향에 대한 조절효과: 관계의 질과 개인차에 따라서 = Identifying Moderators of Effects of Task conflict on Relationship conflict

국문 초록 (Abstract)

본 연구의 목적은 과업갈등이 관계갈등에 미치는 영향을 줄일 수 있는 조절변인을 밝히기 위해 실시되었다. 이러한 조절변인을 밝히기 위해 본 연구는 총 2개의 연구를 실시하였다. 먼저, 연구1에서는 관계의 질적 차원에서 신뢰와 촉진적 상호의존성의 변인을 사용하여 조절효과를 밝혀내고자 하였다. 이를 위해 일반 기업에서 400명을 대상으로 설문조사를 실시하여 분석한 결과, 신뢰와 촉진적 상호의존성 모두 과업갈등이 관계갈등에 미치는 영향을 조절하는 효과가 있는 것으로 나타났다. 연구2에서는 갈등을 지각하는 자존감 및 대인민감성의 개인차 측면에서 조절효과를 검증하였다. 이를 위해, 일반 기업에서 269명을 대상으로 설문조사를 실시하여 분석한 결과, 대인민감성이 높은 개인들에서 과업갈등이 관계갈등에 미치는 영향이 줄어들었다. 자존감은 유의미한 결과를 확인할 수 없었다. 이러한 결과들을 토대로 연구의 의의와 시사점 그리고 제한점 및 추후 연구 방향을 논의하였다.

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