항공사 객실승무원의 성격 특성과 서비스 지향적 OCB 간의 관계에서 지식공유의 매개효과 연구 = The Mediating Role of Knowledge Sharing between Big 5 Personality and Service-Oriented Organizational Citizenship Behavior in Airline Flight Attendants

다국어 초록 (Multilingual Abstract)

The purpose of this study is to examine the effects of big five personality, such as extraversion, openness to experience, conscientiousness, agreeableness, emotional stability, on flight attendant`s service-oriented organizational citizenship behavior as well as the mediating effects of knowledge sharing in the relationship between big five personality(extraversion, openness to experience, conscientiousness, agreeableness, emotional stability) and flight attendant`s service-oriented OCB. To this end, we conducted a survey of 309 flight attendants in the airplane industry, and analyzed data collected from 274 flight attendants, except unreliable responses. As a result of a hierarchical regression analysis to confirm effects, it was found that big five personality(extraversion, openness to experience, conscientiousness, agreeableness, emotional stability) had positive effect on flight attendant`s knowledge sharing. Also, it was found that knowledge sharing had positive effect on flight attendant`s service-oriented OCB. Finally, it was found that knowledge sharing had mediating effect in the relationship between flight attendant`s big five personality and service-oriented OCB. Specially, flight attendant`s extraversion, openness to experience only had a indirectly effect on the service-oriented OCB through the knowledge sharing. But, flight attendant`s conscientiousness, agreeableness, emotional stability had a directly effect on the service-oriented OCB, as well as flight attendant`s conscientiousness, agreeableness, emotional stability had a indirectly effect on the service-oriented OCB through the knowledge sharing. Based on the research findings, this research has the following theoretical and practical implications.

참고문헌 (Reference)

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