특급호텔 레스토랑 지배인의 서번트리더십이 조직몰입에 미치는 영향 = 임파워먼트의 매개효과를 중심으로

다국어 초록 (Multilingual Abstract)

The purpose of this study is to investigate the mediating effects of empowerment on the relationship between servant leadership and organizational commitment in upscale hotels. Data were collected from upscale hotels which were located in Seoul. A total of 340 surveys were distributed and 299 were analyzed. In order for the test, Spss 12.0 program was used for verifying research model. To summarize the results of the study; first, servant leadership was revealed to have a positive effect on empowerment and organizational commitment. Second, empowerment has a positive effect on organizational commitment of employees. Third, empowerment was mediated in the relationship between the servant Leadership and organizational commitment. The results of the study will suggest a specific guideline for establishing human resource management policies in upscale hotels. Especially, the servant leadership in hotels businesses can have a significant impact on the psychological status and role of employees in customer relations. Therefore, the importance is even more apparent. Also, it should give the empowerment to help employees to rapidly respond to customer needs. Therefor, Employees develop and enhance their capabilities and ultimately have a significant impact on the performance of the company. Limitations of the study are to have a limit of convenience sample. In this paper, we collected data to provide services targeting the staff. Therefore, this paper can cause problems for the bias.