여행사 종사원의 역할 스트레스, 소진, 그리고 직무태도와의 관련성

다국어 초록 (Multilingual Abstract)

The purpose of this paper is that investigates a model of role stress and burnout in out-bound travel agency. So, this study investigates the relationship between role stress variables and the burnout variables(emotional exhaustion, depersonalization, reduces personal accomplishment) of frontline employees, and the impact of burnout which felt by employee on employee`s job satisfaction and intentions to resign in the travel agency. Data obtained from survey(an self administered questionnaire)of frontline employees working in the several outbound travel agencies in Seoul, Korea. The results show like below, it has positive relationships between role stress variables and burnout components. Perceived burnout phenomenon has negatively effect on job satisfaction and positively effect on resign intention of employee in the travel service. All variables of outcomes are affected by role stress. In the practical implications, travel service managers can take an action as like a social support to reduce employee`s burnout. And employee has activity hobby for reducing the stress. Suggestions for the future search include an examination of other variables in role stress and expanding the sampling.

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