다양성관리가 구성원들의 관계갈등과 창의성에 미치는 영향에 관한 연구 = The Relationship between Diversity Management, Relational Conflicts, and Creativity in the Korean Public sector

다국어 초록 (Multilingual Abstract)

Previous studies on the relationship of diversity management and organizational performance do not yield any consistency results due to varying perspectives. Thus, to fill the research gap, this study categorizes diversity management into institutional, cultural, and strategic diversity management to test how these different types of management tools could affect the relationship between relation conflict and creativity. We confirmed two meaningful findings from this research. First, institutional and strategic diversity management approaches do not give any significant impact on dissolution of relational conflicts whereas cultural diversity management is significantly and positively associated with dissolution of relational conflicts. Second, institutional and strategic diversity management could nurture creativity meaningfully whereas cultural diversity management could not. From these results, we can claim that the strategic and goal driven approaches for managing diversity should be in essential to produce more efficient and effective human resource policies in the Korean public sector.

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