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    금융투자상품 투자행동에 영향을 미치는 요인에 관한 연구: 투자상담서비스의 조절효과를 중심으로 = A Study on the Factors that Affect the Investment Behavior in Financial Investment Products : Focused on the Effect of Adjustment in Investment Consulting Service

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    https://www.riss.kr/link?id=A101194993

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    다국어 초록 (Multilingual Abstract) kakao i 다국어 번역

    This study is aimed at analyzing the factors that affect the behaviors of employee's investment, such as a decision making process in a variety of views and proving the extent of how those factors influence on their investment. The basic assumption is that the preceding factors that can be determined by the personal investment propensity, a psychological factor asserted by Behavior Financial Theory and financial-economic and social environment. This study uses Hershey's Investment Behavior Model(2007) as the main analysis tool to explain the investment behavior of individuals and deals with personal investment inclination in the psychological perspective of overconfidence, self-control and the risk tolerance propensity and add the financial and economic factors in terms of financial literacy and economic distress. Also the new preceding social environmental factors like social interaction and the effect of reference group are added to make this research to be more precise. This study analyze the adjustment effect of professional invest-consulting service that affect the fluctuation influence between the individual variables(those factors) and subordination variable(the level of investment satisfaction). The study reveals that overconfidence and self-control in direct ways have a positive effect on the level of investment satisfaction in terms of investment behavior and economic distress has a negative effect on the level of investment satisfaction. The adjustment effect provided by financial experts in investment consulting service is affirmed as the critical factor that increase the influence between self-control and the level of investment satisfaction. To conclude, the research reveals that the psychological factors are the main criteria when the workers as employees have to make investment decisions. To make investors be reasonable, a systematic financial education system provided by experts is needed from the early adolescent stages and financial companies should develop the relevant services of consulting service department as a key financial sector and financial investment products and consulting program and marketing tool pertinent to investors ages, vocational traits and their inclinations.
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    This study is aimed at analyzing the factors that affect the behaviors of employee's investment, such as a decision making process in a variety of views and proving the extent of how those factors influence on their investment. The basic assumption is...

    This study is aimed at analyzing the factors that affect the behaviors of employee's investment, such as a decision making process in a variety of views and proving the extent of how those factors influence on their investment. The basic assumption is that the preceding factors that can be determined by the personal investment propensity, a psychological factor asserted by Behavior Financial Theory and financial-economic and social environment. This study uses Hershey's Investment Behavior Model(2007) as the main analysis tool to explain the investment behavior of individuals and deals with personal investment inclination in the psychological perspective of overconfidence, self-control and the risk tolerance propensity and add the financial and economic factors in terms of financial literacy and economic distress. Also the new preceding social environmental factors like social interaction and the effect of reference group are added to make this research to be more precise. This study analyze the adjustment effect of professional invest-consulting service that affect the fluctuation influence between the individual variables(those factors) and subordination variable(the level of investment satisfaction). The study reveals that overconfidence and self-control in direct ways have a positive effect on the level of investment satisfaction in terms of investment behavior and economic distress has a negative effect on the level of investment satisfaction. The adjustment effect provided by financial experts in investment consulting service is affirmed as the critical factor that increase the influence between self-control and the level of investment satisfaction. To conclude, the research reveals that the psychological factors are the main criteria when the workers as employees have to make investment decisions. To make investors be reasonable, a systematic financial education system provided by experts is needed from the early adolescent stages and financial companies should develop the relevant services of consulting service department as a key financial sector and financial investment products and consulting program and marketing tool pertinent to investors ages, vocational traits and their inclinations.

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    참고문헌 (Reference)

    1 주소현, "종업원 재무교육과 은퇴설계" 한국소비자학회 19 (19): 73-91, 2008

    2 박주영, "재무걱정(Financial Worry)과 심리적 오류 - 자기과신(Overconfidence)과 후회회피(Regret Aversion)를 중심으로 -" 한국소비문화학회 16 (16): 229-246, 2013

    3 이희숙, "자본시장법 시행 전후 펀드투자자 만족도 비교와 영향요인" 한국소비자원 42 (42): 27-45, 2012

    4 이희숙, "온라인 채널을 이용하는 펀드투자자의 특성" 한국FP학회 7 (7): 25-54, 2014

    5 김미리, "소비자의 라이프스타일, 금융상품 선호성향이 재정만족도에 미치는 영향: 금융지식의 조절효과를 고려한 분석" 한국FP학회 7 (7): 121-151, 2014

    6 진익, "보험회사 자산관리서비스 확대 유인 검토" 보험연구원 21 (21): 103-145, 2010

    7 이나라, "베이비붐 세대의 금융서비스 품질지각에 관한 연구" 한국소비문화학회 16 (16): 111-135, 2013

    8 조동필, "도시가계의 재무지식 및 재무관리가 객관적 재무건전성과 주관적 재무만족도에 미치는 영향" 한국생활과학회 16 (16): 333-348, 2007

    9 정운영, "도시가계의 재무관리행동과 재무건전성- 광주광역시를 대상으로 -" 대한가정학회 40 (40): 115-130, 2002

    10 Oliver, Richard L., "Whence Consumer Loyalty?" 63 (63): 33-44, 1999

    1 주소현, "종업원 재무교육과 은퇴설계" 한국소비자학회 19 (19): 73-91, 2008

    2 박주영, "재무걱정(Financial Worry)과 심리적 오류 - 자기과신(Overconfidence)과 후회회피(Regret Aversion)를 중심으로 -" 한국소비문화학회 16 (16): 229-246, 2013

    3 이희숙, "자본시장법 시행 전후 펀드투자자 만족도 비교와 영향요인" 한국소비자원 42 (42): 27-45, 2012

    4 이희숙, "온라인 채널을 이용하는 펀드투자자의 특성" 한국FP학회 7 (7): 25-54, 2014

    5 김미리, "소비자의 라이프스타일, 금융상품 선호성향이 재정만족도에 미치는 영향: 금융지식의 조절효과를 고려한 분석" 한국FP학회 7 (7): 121-151, 2014

    6 진익, "보험회사 자산관리서비스 확대 유인 검토" 보험연구원 21 (21): 103-145, 2010

    7 이나라, "베이비붐 세대의 금융서비스 품질지각에 관한 연구" 한국소비문화학회 16 (16): 111-135, 2013

    8 조동필, "도시가계의 재무지식 및 재무관리가 객관적 재무건전성과 주관적 재무만족도에 미치는 영향" 한국생활과학회 16 (16): 333-348, 2007

    9 정운영, "도시가계의 재무관리행동과 재무건전성- 광주광역시를 대상으로 -" 대한가정학회 40 (40): 115-130, 2002

    10 Oliver, Richard L., "Whence Consumer Loyalty?" 63 (63): 33-44, 1999

    11 Wary, B., "Using Neural Network Analysis to Evaluate Buyer-Seller Relationships" 28 (28): 32-48, 1994

    12 Vandsburger, E. H., "The effect of family resiliency resources on the functioning of families experiencing economic distress" Virginia Commonwealth University 2001

    13 Howard, J., "The Theory of Buyer Behavior" John Wiley and Sons 1969

    14 Hyman, H. H., "The Psychology of Status" 38 : 296-, 1942

    15 Hwang, Y. H., "The Influence of reference group on service purchasing: the mobile-telecommunication service industry" Yonsei University 2003

    16 Gwak, M. J., "The Factors Influencing on Dem & Use of Financial Consulting among Financial Consumers" 2 (2): 1-30, 2012

    17 Seo. E. S., "The Effect of Consumer Knowledge, Money Attitude and Consumption Values on Rational Consumption Behavior in Adolescent" Kyungpook National University 2008

    18 Barber, B. M., "The Courage of Misguided Convictions" 11/12 : 41-55, 1999

    19 Sheriff, M., "The Concept of Reference Groups in Human Relations Group Relations at the Crossroad" Harper, Inc 203-231, 1953

    20 Lee, S. E., "Study on Factors Affecting to Level of Financial Knowledge and their Effects: Concentrated on fund investors" Sookmyung Women’s University 2012

    21 Mangleburg, T. F., "Shopping with friends and teens' susceptibility to peer influence" 80 (80): 101-116, 2004

    22 Greene, M. R., "Risk aversion" Insurance & future 1971

    23 Crosby, L. A., "Relationship Quality in services Selling : An Interpersonal Influence Perspective" 54 (54): 68-81, 1990

    24 Shibutani, T., "Reference Groups as Perspectives" The Bobbs-Merrill Co. 1963

    25 Hershey, D. A., "Psychological Foundations of Financial Planning for Retirement" 14 (14): 26-36, 2007

    26 Grable, J. E., "Projection Bias and Financial Risk Tolerance" 5 (5): 142-147, 2004

    27 Higgins, B., "Peak expiratory flow variability in the general population" 10 (10): 45-48, 1997

    28 Titus, P. M., "Networth & Financial Satisfaction as a function of household money manager’s competencies" 17 (17): 309-317, 1989

    29 Cronin, J. J. Jr., "Measuring Service Quality : A Reexamination & Extension" 56 (56): 55068-, 1992

    30 Baek, E. Y., "Investors’ Overconfidence Bias in Korea" 4 (4): 29-53, 2011

    31 Chio, I. C., "Individual Differences in Stock Investment" The Korean Psychological Association 206-207, 2005

    32 Dussenberry, J. S., "Income" Saving & Theory of Behavior 1952

    33 Jung, I. S., "Human behavior and the social environment" Taeyeongbook 2014

    34 Jung, I. S., "Human behavior and the social environment" Taeyeong book 2014

    35 Lusardi, A., "How Ordinary Consumers Make Complex Economic Decisions: Financial Literacy & Retirement Readiness" NBER 2009

    36 Tangent, J. P., "High Self-Control Predicts Good Adjustment : Less Pathology, Better Grades, & Interpersonal Success" 72 (72): 271-324, 2004

    37 Son, S. H., "Future tasks of Korean financial investment industry" Korea Institute of Finance 91-92, 2014

    38 Joo, S. H., "Financial planning: Behavioral finance" FPBooks 30-31, 2009

    39 Kim, J. Y., "Financial asset portfolio according to investment disposition of individual investors" Sungshin Women’s University 2010

    40 Min, K. J., "Family Financial Management in the field of consumer behavior research studies investigated" Sungshin Women’s University 2014

    41 Palmatier, R. W., "Factors Influencing the Effectiveness of Relationship Marketing : A Meta-Analysis" 70 (70): 136-153, 2006

    42 Oh, J. Y., "Effect of financial planning on the household financial wellness" Seoul National University 2011

    43 Jung, H. K., "Economic distress of households & consumption behavior" 37 (37): 1-14, 1999

    44 Voydanoff, P., "Economic Distress & Family Relations: A Review of the Eighties" 52 (52): 1099-1115, 1990

    45 Anderson, R. E., "E-Satisfaction and E-Loyalty: A Contingency Framework" 20 (20): 123-138, 2003

    46 Wang, H., "Does risk tolerance decrease with age?" 8 (8): 27-32, 1997

    47 Oliver, R. C., "Disconfirmation Process and Consumer Evaluation in Product Usage" 13 : 1985

    48 Kogan, N., "Diffusion of responsibility and level of risk taking in groups" 68 (68): 263-274, 1964

    49 Hsee, C. K., "Cross-National Differences in Risk Perception & Lay Prediction" 12 (12): 165-179, 1990

    50 Lee, H. J., "Consumer Decision Making in Stock Market: Assessment of Disposition Effect & Mediation Mechanism" Korea University 2003

    51 Barber, B. M., "Boys Will Be Boy : Gender, Overconfidence, and Common Stock Investment" 116 (116): 261-292, 2001

    52 Jung, S. H., "Behavioral finance in the capital markets" Edam books 66-67, 2010

    53 Olsen, R. A., "Behavioral Finance and Its Implications for Stock-Price Volatility" 54 (54): 10-18, 1998

    54 Pompian, M., "Behavioral Finance & Wealth Management. How to Build Optimal Portfolios That Account for Investor Biases" 21 (21): 491-492, 2007

    55 Rajaobelina, L., "Antecedents & Consequences of Buyer-seller Relationship Quality in the Financial Services Industry" 27 (27): 359-380, 2009

    56 Heo, M. H., "Analysis of the effect of service quality on customer loyalty in the private banking" Dong-A University 2014

    57 Thaler, R. H., "An Economic Theory of Self-Control" 89 (89): 392-406, 2009

    58 Lee, J. I., "A study on the evolutionary process of the reference group: evidence from firms in the dow jones industry average" Yonsei University 2011

    59 Na, H. R., "A study on the effect of self-control on retirement preparation" Seoul National University 2013

    60 Yang, H. S., "A study on the Effect Factors of Investment Satisfaction in Real Estate Marketing" 21 : 186-208, 2003

    61 Schmidt, J. B., "A proposed model of external consumer information search" 24 (24): 246-256, 1996

    62 Chio, J. E., "A Study on the investment behavior after the financial environment changes of consumers classified by wealth levels" Ewha Womans University 2004

    63 Hong, S. A., "A Study on the Retirement Attitudes & Retirement Behavior according to the Personality type & Risk tolerance" Ewha Womans University 2013

    64 Son, E. S., "A Study on the Influencing Factors of Trust & Commitment in Building Effective Relationship Between the Senior consumers & the Financial Service Providers" Keimyung University 2011

    65 Lee, M. W., "A Study on the Impact of the Trust on Real Estate Investors' Satisfaction & Reinvestment" Pusan National University 2010

    66 Ha, J. H., "A Study on the Financial Consumption Behavior of Baby-Boomer & Service Quality in Financial Planning" Ewha Womans University 2012

    67 Song, D. K., "A Study on the Factors Affecting Stock Investor Satisfaction and Reinvestment Intention" Anyang University 2011

    68 Lee, J. H., "A Study on the Expected Income Determinants of Individual Investors: Focused on the Private Bankers’ Efforts and Social Circumstances" Kwan Dong University 2013

    69 Park, K. Y., "A Study on the Effect of Risk Tolerance and Status Quo Bias on Financial Management Behavior and Economic Well-being of Households" Sungshin Women’s University 2012

    70 Kim, M. R., "A Study on the Economic Distress & the Financial Management Behavior of the Household Financial Managers" Chonnam National University 2010

    71 Hwang, D. S., "A Study on the Consumer Price Distress of Urban Households" 5 : 77-89, 1995

    72 Kim, J. D., "A Study on Customer Loyalty Build-up Strategy through Relationship Quality Satisfaction in Financial Services" Sangmyung University 2010

    73 Lee, H. I., "A Study on Consumer Competency & Economic Citizenship, the Selection on Financial Instruments" Sookmyung Women’s University 2013

    74 Lee, H. R., "A Study of Fund Investors` Information Search Behavior & Its Typology" 3 (3): 297-327, 2013

    75 하희라, "20~30대 직장인의 은퇴저축행동 연구: 은퇴저축 재무교육 프로그램에 대한 시사점을 중심으로" 한국소비자정책교육학회 10 (10): 93-105, 2014

    76 Shin, H. M., "(A) Study on the Influential Factors of Characteristics of Cyber-Stock Investors and Investment Information System on Information Search and Investing Activities" Dong-A University 2001

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