서비스 직무 담당자의 직무관련 정서상태와 직무전념 간의 관계에서 감정표현규칙의 조절효과에 대한 연구

다국어 초록 (Multilingual Abstract)

This study has two purposes. The first, we examine the main effect of job-related affective states on job absorption of employees who engage in service job. The second, we investigate the moderate effect of the emotional display rules
on the relationship between job-related affective states and job absorption. Datawas collected from 150 employees working in the 15 service firms in Korea. The results are as follows. First, positive job-related affective states increased the job absorption. However, negative job-related affective states decreased the job absorption.
Second, interactive effects of display rules and job-related affective states on job absorption were significant. Specifically, the positive relationship between positive job-related affective states and job absorption was stronger
when rule to display positive emotions was high than when rule to display positive emotions was low.
The negative effect of negative job-related affective states on job absorption was stronger when rule to display positive emotions was high than when rule to display positive emotions was low. We provide theoretical and practical
implications of this study in discussion session.

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