RISS 학술연구정보서비스

검색
다국어 입력

http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.

변환된 중국어를 복사하여 사용하시면 됩니다.

예시)
  • 中文 을 입력하시려면 zhongwen을 입력하시고 space를누르시면됩니다.
  • 北京 을 입력하시려면 beijing을 입력하시고 space를 누르시면 됩니다.
닫기
    인기검색어 순위 펼치기

    RISS 인기검색어

      KCI등재

      리더십 스타일과 개인적 특성이 판매원의 고객지향성에 미치는 영향

      한글로보기

      https://www.riss.kr/link?id=A100408718

      • 0

        상세조회
      • 0

        다운로드
      서지정보 열기
      • 내보내기
      • 내책장담기
      • 공유하기
      • 오류접수

      부가정보

      목차 (Table of Contents)

      • 요약
      • Ⅰ. 서론
      • Ⅱ. 이론적 배경 및 가설설정
      • Ⅲ. 연구 방법
      • Ⅳ. 실증분석
      • 요약
      • Ⅰ. 서론
      • Ⅱ. 이론적 배경 및 가설설정
      • Ⅲ. 연구 방법
      • Ⅳ. 실증분석
      • Ⅴ. 가설검증의 결과
      • Ⅵ. 연구의 한계 및 향후 연구방향
      • 〈참고문헌〉
      • Abstract
      더보기

      참고문헌 (Reference)

      1 이규만, "부하의 체면중시가 상사-부하간 교환관계 및 조직행동에 미친 영향" 한국경영학회 30 (30): 1093-1114, 2001

      2 심덕섭, "리더-구성원 교환관계의 원인과 결과" 포스코경영연구소 127-, 2006

      3 Graen, G. B., "Toward a psychology of dyadic organizing" 9 : 175-208, 1987

      4 Chowdhury, J., "The motivational impact of sales quotas" 30 : 28-41, 1993

      5 Senge, P. M., "The leader's new work:Building learning organizations" 32 : 589-597, 1990

      6 Sigauw, J. A., "The influence of the market orientation of the firm and sales force behavior and attitudes" 31 : 106-116, 1994

      7 Goff, B. G., "The influence of salesperson selling behaviors on customer satisfaction with products" 73 (73): 171-181, 1997

      8 O'Hara, B. S., "The influence of personal variables on salesperson selling orientation" 11 : 61-67, 1991

      9 Kohli, A. K., "The influence of coworker feedback on salespeople" 53 : 82-94, 1994

      10 Garland, B. C., "The influence of client orientation on new users' satisfaction with an on-line information retrieval service" 4 (4): 39-49, 1989

      1 이규만, "부하의 체면중시가 상사-부하간 교환관계 및 조직행동에 미친 영향" 한국경영학회 30 (30): 1093-1114, 2001

      2 심덕섭, "리더-구성원 교환관계의 원인과 결과" 포스코경영연구소 127-, 2006

      3 Graen, G. B., "Toward a psychology of dyadic organizing" 9 : 175-208, 1987

      4 Chowdhury, J., "The motivational impact of sales quotas" 30 : 28-41, 1993

      5 Senge, P. M., "The leader's new work:Building learning organizations" 32 : 589-597, 1990

      6 Sigauw, J. A., "The influence of the market orientation of the firm and sales force behavior and attitudes" 31 : 106-116, 1994

      7 Goff, B. G., "The influence of salesperson selling behaviors on customer satisfaction with products" 73 (73): 171-181, 1997

      8 O'Hara, B. S., "The influence of personal variables on salesperson selling orientation" 11 : 61-67, 1991

      9 Kohli, A. K., "The influence of coworker feedback on salespeople" 53 : 82-94, 1994

      10 Garland, B. C., "The influence of client orientation on new users' satisfaction with an on-line information retrieval service" 4 (4): 39-49, 1989

      11 Churchill, G. A. Jr., "The determinants of salesperson performance: A meteranalysis" 22 : 103-118, 1985

      12 Saxe, R., "The SOCO scale:A measure of the customer orientation of the sales people" 14 : 3423-3351, 1982

      13 Peffer, J., "The External Control of Organizations" Harper and Row 1978

      14 Harter, J. J., "Supervisors' evaluation and subordinates' perceptions of transformational and transactional leadership" 73 : 695-702, 1988

      15 Meece, J. L., "Students' goal orientation and cognitive engagement in classroom activities" 80 (80): 514-523, 1988

      16 MacKenzie, S. B., "Some possibile antecedents and consequences of in-role and extra-role salesperson performance" 62 : 87-98, 1998

      17 Jones, G. R., "Socialization tactics, selfefficacy, and newcomers' adjustments to organization" 29 (29): 262-279, 1986

      18 Wood, R., "Social cognitive theory of organizational management" 14 : 361-384, 1989

      19 Bandura, A., "Social Foundations of Thought and Action" Prentice Hall 1986

      20 Hoffman, D. K., "Service provider job satisfaction and customeroriented performance" 6 (6): 68-78, 1992

      21 Eden, D., "Self-efficacy training to speed reemployment: Helping people to help themselves" 78 (78): 352-360, 1993

      22 Bandura, A., "Self-efficacy mechanism in human agency" 37 : 122-127, 1977

      23 Keilor, B. D., "Sales force performance satisfaction and aspects of relational selling: Implication for sales managers" 7 (7): 101-115, 1999

      24 Crosby, L. A., "Relationship quality in services selling:An interpersonal influences perspective" 54 : 68-81, 1990

      25 Huber, G. P., "Organizational learning: The contributing processes and the literature" 2 : 88-115, 1991

      26 Fiol, C. M., "Organizational learning" 10 (10): 803-813, 1985

      27 Argyris, C., "Organizational Learning: A Theory of Action Perspective" Addison-Wesley 1978

      28 Hunt, S. D., "Organization commitment and marketing" 49 (49): 112-126, 1985

      29 Slater, S. F., "Market orientation and the learning organization" 59 : 63-74, 1995

      30 Ramsey, R. P., "Listening to your customer: The impact of perceived salesperson listening behavior on relationship outcomes" 25 : 127-137, 1997

      31 Sujan, H., "Learning orientation, working smart, and effective selling" 58 : 39-52, 1994

      32 Stock, R. M., "Leadership style as driver of salespeoples' customer orientation" 5 : 355-376, 2002

      33 Bass, B. M., "Leadership and Performance beyond Expectation" Free Press 1985

      34 Burns, J. M., "Leadership" Harper and Row 1978

      35 Weitz, B. A., "Knowledge, Motivation, and adaptive selling effectiveness" 50 : 174-191, 1986

      36 Sujan, H., "Increasing sales productivity by getting salespeople to work smarter" 6 : 9-19, 1990

      37 Bass, B. M., "From transactional to transformational leadership: learning to share the vision" 11 : 33-45, 1990

      38 Jones, E., "Firm market orientation and salesperson customer orientation: Interpersonal and intrapersonal influences on customer service and retention in business-to- business buyerseller relationships" 56 : 323-340, 2003

      39 Williams, M. R., "Exploring salesperson's customer orientation as a mediator of organization culture's influence on buyer-seller relationships" 16 (16): 33-52, 1996

      40 Martocchio, J. J., "Effects of conception of ability on anxiety, self-efficacy, and learning in training" 79 (79): 819-825, 1994

      41 Kelly, S. W., "Developing customer orientation among service empolyees" 20 : 27-36, 1992

      42 Brady, M. K., "Customer orientation: effects on customer service perception and outcome behavior" 3 (3): 241-251, 2001

      43 Hartline, M. D., "Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees" 64 : 35-50, 2000

      44 Deshpande, R., "Corporate culture, customer orientation, and innovativeness in japanese firms: A quadrad analysis" 57 : 23-37, 1993

      45 Day, G. S., "Continuous learning about markets" 36 : 9-31, 1994

      46 Bettencourt, L. A., "Contact employees: Relationship among workplace fairness, job satisfaction and prosocial service behavior" 73 (73): 39-61, 1997

      47 Peterson, C., "Cogbates of personal control: Locus of control, selfefficacy and explanatory style" 1 : 111-117, 1992

      48 Dweck, C. S., "Children's theories of intelligence. in: Learning and Motivation in the Classroom" Lawrence Erlbaum Associates 239-256, 1983

      49 Peccci, R., "Causal attributions: Affects, and expectations for a day's work performance" 38 (38): 285-297, 1983

      50 Garvin, D. A., "Building a learning organization" 70 (70): 78-91, 1993

      51 Brown, S. P., "Antecedents and consequence of sales-person job satisfaction: A meta-analysis and assessment of causal effects" 30 : 63-77, 1993

      52 Boles, J. S., "An examination of the relationships between retail work environments, salesperson selling-customer orientation and job performance" 5 : 1-13, 2001

      53 Flaherty, T., "Adaptive selling: Conceptualization, measurement and normological validity" 27 : 61-69, 1999

      54 Spiro, R. L., "Adaptive selling: Conceptualization, measurement and normological Validity" 27 : 61-69, 1990

      55 Ames, C., "Achievement goals in the classroom: Students' learning strategies and Motivation process" 80 (80): 260-267, 1988

      56 VandeWalle, D., "A test of the influence of goal orientation on the feedback seeking process" 82 (82): 390-400, 1997

      57 Dweck, C. S., "A socialcognitive approach to Motivational and personality" 95 (95): 256-273, 1988

      58 Parasuraman, Z. A., "A conceptual model of service quality and its implication for future research" 49 : 41-50, 1985

      59 Steers, R. M., "A behaviorally-based measure of manifest needs in work settings" 9 : 251-266, 1976

      더보기

      동일학술지(권/호) 다른 논문

      동일학술지 더보기

      더보기

      분석정보

      View

      상세정보조회

      0

      Usage

      원문다운로드

      0

      대출신청

      0

      복사신청

      0

      EDDS신청

      0

      동일 주제 내 활용도 TOP

      더보기

      주제

      연도별 연구동향

      연도별 활용동향

      연관논문

      연구자 네트워크맵

      공동연구자 (7)

      유사연구자 (20) 활용도상위20명

      인용정보 인용지수 설명보기

      학술지 이력

      학술지 이력
      연월일 이력구분 이력상세 등재구분
      2026 평가예정 재인증평가 신청대상 (재인증)
      2020-01-01 평가 등재학술지 유지 (재인증) KCI등재
      2017-01-01 평가 등재학술지 유지 (계속평가) KCI등재
      2014-01-14 학술지명변경 외국어명 : Korea Journal of Business Administration -> Korean Journal of Business Administration KCI등재
      2014-01-09 학술지명변경 외국어명 : 미등록 -> Korea Journal of Business Administration KCI등재
      2013-01-01 평가 등재 1차 FAIL (등재유지) KCI등재
      2010-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2008-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2005-05-30 학회명변경 영문명 : Daehan Association Of Business Administration Korea (Daba) -> DAEHAN Association of Business Administration, Korea (DABA) KCI등재
      2005-01-01 평가 등재학술지 선정 (등재후보2차) KCI등재
      2004-01-01 평가 등재후보 1차 PASS (등재후보1차) KCI등재후보
      2002-01-01 평가 등재후보학술지 선정 (신규평가) KCI등재후보
      더보기

      학술지 인용정보

      학술지 인용정보
      기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
      2016 1.26 1.26 1.44
      KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
      1.53 1.53 2.107 0.23
      더보기

      이 자료와 함께 이용한 RISS 자료

      나만을 위한 추천자료

      해외이동버튼