미용종사자의 감정노동과 직무소진에서 사회적지지가 미치는 영향 = The effect of social support on beauty service workers Job burnout and emotional labor

다국어 초록 (Multilingual Abstract)

This study is beauty service workers emotional labor and burnout the social support on study the impact of the future development of the beauty industry and human resource management to provide the necessary information and scientific data that purpose. Targets who major in Dept of Beauty service workers were set working in Seoul and Gyeonggi-do area. Ninety-nine data which collected through questionnaire was analyzed by SPSS 20.0 and applied analytical methods were factor analysis, reliability analysis, frequency analysis, multiple regression analysis. Within the relationship of emotional labor and job burnout, supervisor support and colleague support were shown to have a statistically significant negative (-) moderating effect on emotional exhaustion and reduced personal accomplishment but did not have a statistically significant event on depersonalization. Through demonstrating the moderating effects of social support on emotional regulation behaviors and job burnout for beauty service workers, this study proposes the importance of social support as a measure to alleviate job burnout for beauty service workers. Accordingly, the results of this study will be helpful in human resource management in ways that alleviate job burnout for beauty service workers and increase organizational profit.