미용실 종사자의 감정노동, 직무스트레스, 직무소진 및 사회적 지지가 이직의도에 미치는 영향 = The Effect of the Beauty salon worker's emotional labor, job stress, job burnout and social support on turnover intention

국문 초록 (Abstract)

본 연구는 부산지역에 소재하는 미용실 종사자들을 대상으로 직무스트레스, 직무소진 및 사회적 지지와 이직의도와의 상관관계를 알아보고 이직의도에 미치는 변인들의 영향을 분석하고자 하였다. 첫째, 연령이 낮을수록 감정노동이 높으며, 연령, 학력, 경력, 직위가 낮을수록 직무스트레스와 직무소진이 높고, 연령과 학력이 낮고 휴무일이 적을수록 이직의도가 많았다. 둘째, 원장/디자이너는 감정절제, 감정부조화, 심리적 스트레스, 역할스트레스가 이직의도가 유의미하고 스텝은 감정부조화, 심리적 스트레스가 유의미한 것으로 나타났다. 셋째, 이직의도전체는 원장/디자이너는 감정절제, 역할스트레스, 상사지지와 동료지지가, 직장관련 이직의도에는 감정절제, 역할스트레스, 동료지지, 비인격화가 영향을 미친다. 스텝은 이직의도전체와 직장관련 이직의도에는 상사지지, 동료지지, 비인격화가, 직업관련 이직의도는 상사지지가 영향을 미친다.

참고문헌 (Reference)

1 구민정, "스마트 폰 기반의 결재관리시스템 구현에 따른 만족도에 대한 연구" 한국디지털정책학회 11 (11): 357-363, 2013

2 고종욱, "간호사의 직무스트레스와 직무만족 및 조직몰입간의 관계에서 사회적 지지의 역할" 한국간호과학회 33 (33): 265-274, 2003

3 김인순, "간호사의 감정노동과 소진, 이직의도와의 관계에서 자기효능감과 사회적 지지의 역할" 간호행정학회 15 (15): 515-526, 2009

4 House, J. S, "Work stress and social support" Publishing co 1981

5 Babakus, E., "The role of customer orientation as a moderator of the job demand–burnout–performance relationship: A surface-level trait perspective" 2009

6 Seon-Soon Seo, "The relations among the sense of teacher-efficacy, the social support, and the burnout in elementary school teachers" Kyung Hee University 2007

7 Hochschild, A. R, "The managed heart: Commercialization of Human Feeling" University of California press 1983

8 Demerouti, E., "The job demands-resources model of burnout" 86 (86): 2001

9 Morris, J. A, "The dimensions, Antecedents, and Consequences of Emotional Labor" 21 : 986-1010, 1996

10 Currivan, D. B., "The causal order of job satisfaction and organizational commitment in models of employee turnover" 2000

11 Jun-Hee Myung, "The Relation of the Social Support for Child Care Center Teacher with Job Stress and Perception on Professionalism" Sookmyung Women’s University 2006

12 Jin-Wook Lee, "The Effects of Job Demand on Emotional Burnout and Job Non-Involvement: Focusing on the Moderating Effects of Personal Resources and Job Resources" Korea University 2003

13 Hye-Young Lee, "The Assssment of Beauty Artists’ Work Positions and the Influence of Their Emotional Labor, Job and Socio-psychological Stress, and Fatigue on Their Musculoskeletal Disorders" SeoKyeong University 2011

14 Caren, B. F., "Sources of Social Support and Burnout" 7 (7): 84-93, 2002

15 Parker, D. E., "Organizational Determinant of Job Stress" 32 : 160-177, 1983

16 Maslach, C., "Job burnout" 52 : 397-422, 2001

17 Poong-Rim Yook, "Influence of Emotional Labor, Intrinsic Nature, and Social Support on Exhaustion, Customer Orientation and Orientation Effectiveness: With Focus on Casino Employees" Dongguk University 2012

18 Min-Joo Kim, "Effects of the Hotel Employee's Emotional Labor upon the Job-related Attitudes" 21 (21): 129-141, 1998

19 Myeong-Soo Jung, "Effects of Sport and Leisure Leaders' satisfaction with their jobs and Organizationas on Turnover" Keimyung University 1999

20 Choe Gyu, "Effects of Organizational Commitment on the Turnover of the Hairdressers" Wonkwang University 2002

21 Mi-Ra Kim, "Early Childhood Teachers' Personal Behaviors and their Susceptabillty to Burnout form Institutional Characterictics; And Effect on Teacher Turnover" Kokkuk University 2004

22 Pines, A. M., "Burnout From Tediumto Personal Growth" A Division of macmillian Publishing Co 1981

23 Singh J., "Behavioral and psychological consequences of boundary spanning burnout for customer service representatives" 558-569, 1994

24 Babakus, E., "Antecedents and consequences of salesperson burnout" 2001

25 Yu-Jung Park, "Analysis of Structure Model of Job Stress, Job Satisfaction, Emotional Labor and Turnover Intention of Employees in Beauty Industry" Youngsan University 2013

26 Pan-Soo Kim, "An Empirical Study on Nurse's Job Stress Upon Job Satisfaction and Leave Intend" Kunsan National University 2003

27 Hyo-Jin Park, "A study on the Influence of the Emotional on the Employee Burnout in the Hotel Industry" Kyonggi University 2002

28 Hye-Yeon Joo, "A study of the effects of cosmetologist job burnout on turnover behavior" International University of Korea 2012

29 Shi-Gak Choo, "A Study on the effects of Emotional Labor on Job Stress, Job Burnout and Turnover Intentions: A Study based on Call Center employees" Hanyang University 2013

30 Yun-Jung Song, "A Study on the effects of Emotional Hardship on Job Satisfaction and Turnover of Nurses" Catholic University of Korea 2011

31 Mi-Youn Kwon, "A Study on the Turnover of Hairdressers an Korea" Kyung Hee University 2002

32 J. Y. Lee, "A Study on the Relation of Job Stress and Turnover Interntion about the Employee of F&B" 6 (6): 217-241, 2002

33 P. S. Yi, "A Study on the Infuences of Stressful Events and Coping Behavior on Mental Health" 10 (10): 57-64, 1980

34 Young-Mi Oh, "A Study on the Emotional Labor and Organizational Effectiveness of Nurses" Hanyang University 2010

35 Mu-Jin Yi, "A Study on the Determinants of Stress Hairdresser" Kyung Hee University 2001

36 Sung-Hee Kim, "A Study on Organization Commitment and Turnover of Social Workers: Focus on the Community Welfare Centers" Ewha Womans University 2000

37 Kyung-Sook Ko, "A Study on Job Stress and Turnover Interntion of Employees in Beauty Salons" Haany University 2008

38 I. S. Han, "A Study of Teacher's Burnout of Day Care Center" 10 : 97-130, 1997

39 Young-Jin So, "A Study of Beautician Stress by work condition in Chou Ju Area Beauty shop" 4 (4): 9-, 1998