조직시민행동과 직무태도의 관계에 미치는 조직동일시와 소진의 역할 = The Impact Of Burnout And Organizational Identity On The Relation Between OCB And Job Attitudes

국문 초록 (Abstract)

본 연구에서는 조직시민행동의 긍정적 영향과 부정적 영향을 동시에 규명해보자 한다. 우선 긍정적 영향의 경우 조직시민행동과 직무태도와의 직접적인 관계에 대해 확인하고, 부정적 영향에 대해서는 조직시민행동과 직무태도에 있어 소진의 매개역할을 증명코자 한다. 더불어 조직시민행동과 소진 사이에 조직동일시의 조절역할 여부도 검증하게 될 것이다. 본 연구의 결과를 요약하면, 조직시민행동은 이직의도와는 부의 영향을, 직무만족에는 정의 영향을 주어, 직무태도에 긍정적인 영향을 미친다는 점을 확인하였다. 또한 높은 수준의 조직시민행동은 직무태도와 직접적인 관계에서는 긍정적인 영향을 주지만, 그와 동시에 역할과중과 다중역할에 대한 부담감을 일으켜 소진의 수준도 함께 높아진다. 즉 직무태도에 부정적인 영향을 주는 것으로 확인되었다. 더불어 조직동일시 변수도 조절효과를 보이는 것으로 나타났다.

다국어 초록 (Multilingual Abstract)

This study identifies a relation between Organizational Citizenship Behavior(hereinafter referred to as OCB) and Job Attitudes and the intervening role of burnout and organizational identity to the relation. Most previous studies have assumed that there would be only either positive effect or negative effect with regard to OCB. However, the preliminary interview with workers showed that OCB could produce both positive and negative results. Therefore, this study set two postulations: When it came to the direct relation between OCB and job attitudes, OCB would yield positive outcome. Meanwhile, when the burnout was regarded as a mediator, negative outcome would be drawn. The result of this study is following. Firstly it indicated the significant positive relation between OCB and job attitudes. Hereby the result substantially verified the implicit assumption of positive impact of OCB. Secondly it confirmed that OCB had significant positive relation to burnout, and the
burnout partially mediated between OCB and job attitudes. In conclusion, as hypothesized in this study, OCB directly affects job attitudes positively but also increases burnout, which is negative construct. As a consequence, OCB causes negative effect to job attitudes with burnout as a mediator. In addition, the organizational identity variable does its role of moderator in the relation between OCB and burnout. This study is meaningful in that it recognized both positive and negative effect of OCB and proved their correlation. The methodology of designing research model based on prior findings and utilizing questionnaire survey was used to examine the hypotheses. On a basis of a heterogeneous sample of 322 workers, using SPSS 15.0 a regression analysis was conducted and Sobel Test was conducted additionally.

목차 (Table of Contents)

• Ⅰ. 머리말
• Ⅱ. 이론적 배경
• Ⅲ. 자료수집과 연구방법
• Ⅳ. 자료분석과 가설검정
• Ⅴ. 맺음말
• 참고문헌
• Abstract

참고문헌 (Reference)

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