호텔종사원에 있어 개인적 감성지능이 성과에 미치는 영향에 관한 연구 = 호텔식음료 서비스종사원의 성격을 중심으로

다국어 초록 (Multilingual Abstract)

This study has examined the factors to affect emotional intelligence by examining the hotel employees. It also aims to suggest ways to make practical use of emotional intelligence based on the analysis results of the relations around it. The leading variables of emotional intelligence include self-concept, personality in the personal characteristics domain and attachment type and support from the supervisor and coworker in the relational characteristics domain. The result of this study shows that emotional intelligence has impacts on self-concept, personality in the domain of personal characteristics and the influences of emotional intelligence on the performance in the organizations were tested. Those results can be used to practice emotion management at a hotel, where good service is essential, rather than a common firm, and to verify that emotional intelligence has significant impacts of the performance. Therefore, the results may have important implications for human management in an organization.