관광호텔 내부서비스품질과 내부고객만족에 관한 연구

참고문헌 (Reference)

1 김정희, "유통환경에서 외부서비스품질의 결정요인 내부서비스품질 직무성과 직무만족 삶의 만족" 8 (8): 2003

2 이용기, "시장지향성 선행요인 매개요인 그리고 성과간의 구조적 관계" 11 (11): 1996

3 이유재, "서비스마케팅" 학현사 2004

4 이정자, "백두산 지역 관광호텔 내부서비스품질과 종사원 직무만족에 관한 연구" 13 (13): 2004

5 주현식, "내부서비스품질이 컨벤션종사원의 직무만족과 참가자만족에 미치는 영향관계" 14 (14): 2002

6 강기두, "내부서비스품질과 관련 변수들과의 관계에 관한 연구" 33 (33): 2005

7 이유재, "내부브랜딩:내부고객의 브랜드 동일시가 내부고객만족과cs활동에 미치는 영향" 한국마케팅학회 19 (19): 81-112, 2004

8 고석면, "관광호텔종사원의 서비스지향성이 조직성과에 미치는 영향에 관한 연구" (14) : 2002

9 "관광호텔 내부서비스품질과 내부고객만족에 관한 연구"

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