호텔 종사원의 직무 및 직장만족 영향요인에 관한 연구

다국어 초록 (Multilingual Abstract)

This study aims at providing the indispensable data for the job design by investigating the relationships between job characteristics and job satisfaction of employees. To fulfill this goal, I try to systematize theoretical backgrounds concerning job characteristics and job satisfaction and analyze the relationship between them by sampling some employees who works for four deluxe hotels located in Kangnam area. The result of this research shows that some difference could be found between factors of job characteristics and those of job satisfaction. This difference can tacitly tell us what factors we should investigate priorly on the basis of the factors of job characteristics, when job design or job redesign is required. As a consequence, this research has its purpose to attest that the job satisfaction among employees is heavily dependent on job characteristics. In addition to the purpose of the research mentioned above, the research, following the first in 1997, has been accomplished and will be used as basic data to evaluate the change of the relationship between job characteristics and job satisfaction in the succeeding study in the issue.