변혁적 리더십이 호텔 종사원의 직무만족과 조직시민행동에 미치는 영향 = 서울지역 특급호텔을 중심으로

다국어 초록 (Multilingual Abstract)

The studies on leadership in hotel has been focusing on transactional leadership such as leader`s quality. Character and successful behavioral pattern. The transformational leadership theory has in point that transformational leadership theory wishes to raise organizational effectiveness through low rank employees`s voluntary participation instead of their own profit. Thus, it is needed that to investigate the sub-components of the transformational leadership, job satisfaction and organizational citizenship behavior and to identify the correlation among them. The result of this study are follows: Firstly, among the sub-components of the transformational leadership, charisma leadership, individualized consideration leadership and inspiration leadership are found to have statistically significant relationship with job satisfaction. Especially, individualized consideration leadership has strong influence. However there is no statistical evidence that intellectual stimulation leadership has relationship with job satisfaction. Secondly, employees`s job satisfaction influences on employee`s organizational citizenship behavior and organic leadership is an important factor to increase effectiveness.