관광통역안내사의 학습특성과 교육훈련이 업무성과에 미치는 영향분석

다국어 초록 (Multilingual Abstract)

It is a tourism interpretation guide`s role to inform Korea well to the foreign tourists visiting our country and engraving the image of Korea. The qualification and ability increase of a tourism interpretation guide are needed to support these roles. For this, effective and systematic opportunity of education and training should be provided. Therefore, the aim of this study is like this. First, We`d like to increase the study motive and study ability of a tourism interpretation guide by establishing the education training program systematically. Second, We`d like to increase task result and suggest effective way of professional education training. The findings of this study can be summarized as follows. First, in the relation with analysis result learning expectation and recognition of education training need, it was shown that the element of study ability and study ability didn`t have a meaningful effect on the recognition of education training need. Second, as a result of recognition for the need of education training and analysis in the relation with the method of education training, the higher the recognition for the need of education method of OJT, which is enforced in a workplace. Third, as a result of recognition for the need of education training and analysis in the relation with the content of education training, it was shown that task service was statistically meaningful out of education content about education training need. Fourth, it was shown that the result of education training method, education training content and task result did not have an effect on task result.

참고문헌 (Reference)

1 원유석, "호텔종사원에 있어 개인적 감성지능이 성과에 미치는 영향에 관한 연구 -호텔식음료 서비스종사원의 성격을 중심으로-" 한국호텔외식경영학회 16 (16): 97-120, 2007

2 조선배, "호텔의 신상품개발 환경이 신상품 개발성과에 미치는 영향: 서울소재 특등급 호텔을 중심으로" 한국호텔외식경영학회 17 (17): 91-106, 2008

3 정희명, "호텔의 교육훈련설계와 지원이 교육훈련성과에 미치는 영향" 세종대학교 대학원 2004

4 김진모, "직무교육훈련 유효성 제고 모델 개발" 16 (16): 83-102, 1997

5 Gilley, J. W, "인적자원개발론" 학지사 2002

6 허윤정, "외식업체 교육훈련 프로그램이 교육훈련 전이에 미치는 영향" 경원대학교 대학원 2004

7 유희경, "외식기업의 성과평가와 성과분배제도에 따른 잭임단위별 응집성과 성과의 관계" 한국외식경영학회 7 (7): 83-97, 2004

8 유희경, "외식기업 종업원의 Big 5 성격요인, 조직지원인식과 고객성과의 관계분석" 한국호텔외식경영학회 16 (16): 201-219, 2007

9 이재규, "성과 및 능력 중심 교육훈련 시스템 연구" 4 (4): 181-195, 1997

10 임효창, "기업 내 교육훈련의 전이 결정요인에 관한 연구" 서강대학교 대학원 1998

11 노용진, "기업 내 교육훈련의 생산성 효과와 조절변수" 한국산업노동학회 12 (12): 165-190, 2006

12 박경규, "교육훈련 프로그램 구성 요소가 교육훈련 전이에 미치는 영향" 23 (23): 97-117, 1999

13 손지연, "교육훈련 모티베에션의 영향 변수에 관한 연구" 이화여자대학교 대학원 1993

14 문보영, "관광통영안내원의 문화 간 커뮤니케이션 능력에 관한연구" 세종대학교 대학원 2002

15 유용재, "관광통역안내원 전문화에 관한 연구" (창간) : 21-36, 1997

16 한상일, "관광통역안내원 역할에 따른 자격시험제도에 관한 연구" 58 : 229-242, 1998

17 최태광, "관광가이드실무론" 백산출판사 2003

18 有泉晶子, "観光ガイドに 関する研究" 立教大学校大学院 2001

19 Baldwin,T.T, "Transfer of training : A review and directions for future research" 41 : 51-66, 1988

20 Goldstein,I.L, "Training in Organization(3rd) : Needs Assessment, Development and Evaluation" Monterey Brooks/Cole 1993

21 Noe,R.A, "Trainees' attributes and attitudes Neglected influences on Training Effectiveness" 11 : 736-749, 1986

22 Noe,R.A, "The Influence of Trainee Attitudes on Training Effectiveness : Test of a Model" Personnel Psychology 37-53, 1986

23 Rossett,A, "That was a Great Class, But" Training and Development 36-52, 1997

24 Hackman, J. R, "Perspectives on Behavior in Organizations" McGraw-HILL 1977

25 Cumming,L.L, "Performance and Knowledge of Results as Determinants Goal Setting" Journal of Applied psychology 256-530, 1973

26 Nadler,D.A, "Motivation : A Diagnostic Approach, Perspectives on Behavior in Organization" McGraw-Hill 1977

27 Cascio,W.F, "Human Resource Management : an Information on Systems Approach" Reston 1981

28 Mondy,R.W, "Human Resource Management" Allyn & Bacon 1990

29 Bramley,P, "Evaluating Training Effectiveness- Translating Theory into Practice" Mc Graw-Hill 1991

30 Hicks,W.D, "Entry into Training Outcomes : A Field Experiment" 30 (30): 542-552, 1987

31 Dixon,M.N, "Common Knowledge: How companies thrive by sharing what they know" Harvard Business School Press 2000

32 Alliger. G. M, "A Meta-analysis of the Relations Among Training Criteria" 50 : 16-31, 1997

33 진수련, "21세기 복지사회를 대비한 관광통역안내원제도의 개선방안에 관한연구" 16 (16): 141-156, 1998