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    참고문헌 (Reference)

    1 김민주, "호텔 종업원의 감정노동이 직무관련태도에 미치는 영향" 21 (21): 129-141, 1998

    2 곽동성, "향기가 소비자들의 서비스평가에 미치는 영향" 13 (13): 77-102, 1998

    3 권석균, "직무정서의 구조적 특성과 영향요인" 5 (5): 1-93, 1997

    4 배병렬, "서비스제공자의 고객지향성이 관계 질 및 재구매의도에 미치는 영향" 한국마케팅학회 3 (3): 21-40, 2001

    5 김상표, "감정노동 -인간감정의 상업화에 대한 평가와 대안의 모색" 39 (39): 205-234, 2002

    6 Morris, "the frame of mind" Springer-Verlag 1989

    7 Kahn, "studies in role conflict and ambiguity" s (s): 1964

    8 George, "and behavior in groups Journal of Applied Psychology" 107-116, 1990

    9 Pinder, Craig C, "Work motivation in organizational behavior" Prentice Hall 1998

    10 Schneider, Benjamin and D. E. Bowen, "Winning the servicegame, Boston, MA: Harvard Business" Harvard Business School Press 1995

    1 김민주, "호텔 종업원의 감정노동이 직무관련태도에 미치는 영향" 21 (21): 129-141, 1998

    2 곽동성, "향기가 소비자들의 서비스평가에 미치는 영향" 13 (13): 77-102, 1998

    3 권석균, "직무정서의 구조적 특성과 영향요인" 5 (5): 1-93, 1997

    4 배병렬, "서비스제공자의 고객지향성이 관계 질 및 재구매의도에 미치는 영향" 한국마케팅학회 3 (3): 21-40, 2001

    5 김상표, "감정노동 -인간감정의 상업화에 대한 평가와 대안의 모색" 39 (39): 205-234, 2002

    6 Morris, "the frame of mind" Springer-Verlag 1989

    7 Kahn, "studies in role conflict and ambiguity" s (s): 1964

    8 George, "and behavior in groups Journal of Applied Psychology" 107-116, 1990

    9 Pinder, Craig C, "Work motivation in organizational behavior" Prentice Hall 1998

    10 Schneider, Benjamin and D. E. Bowen, "Winning the servicegame, Boston, MA: Harvard Business" Harvard Business School Press 1995

    11 Rafaeli,Anat, "When Clerks Meet Customers A Test of Variables Related to Emotional Expressions on the Job" 385-393, 1989a

    12 Rafaeli,Anat, "When Cashiers Meet Customer An Analysis of the Role of Supermarket Cashiers" 245-273, 1989b

    13 Sutton,Robert I.and Anat Rafaeli, "Untangling the Relationship Between Displayed Emotions and Organizational Sales:The Case of Convenience Store" 31 (31): 461-487, 1988

    14 Adelmann, "University of Michigan" Unpublished doctoral dissertation 10-12, 1989

    15 Hochschild, "University of California Press" 1983

    16 Ekman Paul, "Universals and cultural differences in facial expressions of emotion Nebraska Symposium on Motivation" 1972

    17 Van Toller, "Unconscious Odor Conditioning in Human Subjects" 221-231, 1983

    18 Mars, "The World of Waiters" 1984

    19 Saxe,Robert, "The SOCO Scale:A Measure of the Customer Orientation of Salespeople" 19 : 550-562, 1982

    20 Barbara, "The Psychology of Design" 19841984

    21 Wharton, "The Psychological Consequences of Emotional Labor" 1999

    22 Baker, Julie, "The Influences of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions" 120-141, 2002

    23 O'Hara, "The Influence of Personal Variables on Salesperson Selling Orientation Journal of Personal Selling and Sales Management" 61-67, 1991

    24 Abraham, Rebecca, "The Impact of Emotional Dissonance on Organizational Commitment and Intention to Turnover" 133 (133): 441-455, 1999b

    25 William T, "The Effects of Mood and Quality of Store Experience on Shopping Intention Journal of Consumer Research" ement : 271-280, 1993

    26 Narver,John C, "The Effect of a Market Orientation on Business Profitability" 54 (54): 20-35, 1990

    27 Morris, J. Andrew, "The Dimensions, Antecedents and Consequences of Emotional Labor" 21 (21): 986-1010, 1996

    28 Wharton,Amy, "The Affective Consequences of Service Work" 20 (20): 205-232, 1993

    29 Almagor, "Some Thoughts on Common Scents" 20 (20): 181-195, 1990

    30 Bitner,Mary J, "Servicescape:The Impact of Physical Surroundings on Customers and Employees" 56 (56): 57-71, 1992

    31 Hoffman,K, "Service Provide Job Satisfaction and Customer-oriented Performance" 6;2 (6;2): 68-78, 1992

    32 Peggy A, "Research Agendas in the Sociology of Emotions Ed by Theodore D" 1990180-203

    33 Van Maanen,John, "Real Feelings Emotional Expression and Organizational Culture" 43-104, 1989

    34 Alice, "Positive affects as a factor in organizational behavior Research in Organizational Behavior" JAI Press 1-54, 1991

    35 Reis, "Physical Attractiveness in Social Interaction Journal of Personality and Social Psychology" 604-617, 1980

    36 Leathers, "Nonverbal Communication system" Allyn and Bacon 1976

    37 Abraham, Rebecca, "Negative Affectivity:Moderators or Confound in Emotional Dissonance Outcomes Relationship?" 133 (133): 61-72, 1999a

    38 George, Jennifer M, "Motivational agendas in the workplace:The effects of feelings on focus of attention and work motivation" 18 : 75-109, 1996

    39 Wharton,Amy, "Managing Emotions on the Job and at Home" 18 : 457-486, 1993

    40 Sutton, "Maintaining Norms about Expressed Emotions The Case of Bill Collectors" 36 : 245-268, 1991

    41 Donovan, "Journal of Retailing" 283-294, 1994

    42 Stewart, Thomas A, "Intellectual capital: The new wealth of organizations" Doubleday/Currency 1997

    43 Kring, "Individual differences in dispositional expressiveness Development and validation of the emotional expressivity scale Journal of Personality and Social Psychology" 934-949, 1994

    44 Anat, "Expression of emotion in organizational life Research in Organizational Behavior" In Cummings JAI Press 1-42, 1989

    45 Rafaeli,Anat, "Expression of Emotion as Part of the Work role" 12 (12): 23-37, 1987

    46 Wakefied, Kirk L, "Excitement at the mall:Determinants and effects on shopping response" 74 (74): 515-539, 1998

    47 Knapp, "Essential of Nonverbal Communication" 1980

    48 Griffitt,William, "Environmental Effects on Interpersonal Affective Behavior Ambient- Effective Temperature and Attraction" 240-244, 1970

    49 Menon, Kalyani, "Ensuring Greater Satisfaction by Engineering Salesperson Response to Customer Emotions" 76 (76): 285-307, 2000

    50 Ashforth, "Emotional labor in service roles:The influence of identity" 18 (18): 88-115, 1993

    51 Middleton, "Emotional Style:The cultural ordering of emotions" 17 (17): 187-201, 1989

    52 Leidner, R, "Emotional Labor in Service Work" 21 : 81-95, 1999

    53 Ashforth,Black E, "Emotion in the Workplace A Reappraisal" 48 : 97-125, 1995

    54 Stephen, "Emotion in organizations" Fineman 1993

    55 Brown, "Effects of Goal-Directed Emotions on Salesperson Volitions Journal of Marketing" 61 (61): 39-50, 1997

    56 Bush, "Developing A Behavior-Based Scale to Assess Retail Salesperson Performance Journal of Retailing" 119-136, 1990

    57 King, "Conflict over emotional expression:Psychological and physical correlates" 58 (58): 864-877, 1990

    58 Reichers,A, "Conflict and Organizational Commitments" 71 : 508-514, 1986

    59 A, "Cognitive-Behavioral Therapy and Relationship Therapy in the treatment of Children referred for antisocial behavior Journal of Consulting and Clinical Psychology" 522-535, 1989

    60 Babin, Barry J, "Atmospheric affect as a tool for creating value and gaining share of customer" 49 (49): 91-99, 2000

    61 Kelly, "An Investigation of Positive Affect Journal of Retailing" 73 (73): 407-427, 1997

    62 Hochschild, "American Journal of Sociology" 551-575, 1979

    63 Watson, "Affects separable and inseparable:On the hierarchical arrangement of the negative affect" 62 (62): 489-505, 1992

    64 Weiss, H. M, "Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work" 1-74, 1996

    65 Staw,Barry M.and Sigal G.Barsade, "Affect and managerial performance:A test of the sadder-but-wiser versus happier-and- smarter hypotheses" 38 : 56-77, 1993

    66 Loseke, "Actors in search of a character Student social workers' quest for professional identity" 245-258, 1986

    67 Jacques, "A review of studies concerning effects of sleep deprivation and fatigue on residents' performance" 687-693, 1991

    68 Bowen, "A framework for analyzing customer service orientation in manufacturing Academy of Management Review" 75-95, 1989

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    학술지 이력

    학술지 이력
    연월일 이력구분 이력상세 등재구분
    2026 평가 재인증평가 신청대상 (재인증)
    2020-01-01 등재 등재학술지 유지 (재인증) KCI등재
    2019-05-10 학회명변경 영문명 : 미등록 -> Korean Marketing Association KCI등재
    2019-04-03 학술지명변경 외국어명 : Korean Marketing Review -> Korean Journal of Marketing KCI등재
    2017-01-01 등재 등재학술지 유지 (계속평가) KCI등재
    2013-01-01 등재 등재학술지 유지 (등재유지) KCI등재
    2010-01-01 등재 등재학술지 유지 (등재유지) KCI등재
    2008-01-01 등재 등재학술지 유지 (등재유지) KCI등재
    2006-01-01 등재 등재학술지 유지 (등재유지) KCI등재
    2003-01-01 등재 등재학술지 선정 (등재후보2차) KCI등재
    2002-01-01 등재 등재후보 1차 PASS (등재후보1차) KCI등재후보
    1999-07-01 등재 등재후보학술지 선정 (신규평가) KCI등재후보
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    기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
    2016 1.93 1.93 1.95
    KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
    2.03 1.94 4.016 0.3
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