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      참고문헌 (Reference)

      1 김민주, "호텔 종업원의 감정노동이 직무관련태도에 미치는 영향" 21 (21): 129-141, 1998

      2 곽동성, "향기가 소비자들의 서비스평가에 미치는 영향" 13 (13): 77-102, 1998

      3 권석균, "직무정서의 구조적 특성과 영향요인" 5 (5): 1-93, 1997

      4 배병렬, "서비스제공자의 고객지향성이 관계 질 및 재구매의도에 미치는 영향" 한국마케팅학회 3 (3): 21-40, 2001

      5 김상표, "감정노동 -인간감정의 상업화에 대한 평가와 대안의 모색" 39 (39): 205-234, 2002

      6 Morris, "the frame of mind" Springer-Verlag 1989

      7 Kahn, "studies in role conflict and ambiguity" s (s): 1964

      8 George, "and behavior in groups Journal of Applied Psychology" 107-116, 1990

      9 Pinder, Craig C, "Work motivation in organizational behavior" Prentice Hall 1998

      10 Schneider, Benjamin and D. E. Bowen, "Winning the servicegame, Boston, MA: Harvard Business" Harvard Business School Press 1995

      1 김민주, "호텔 종업원의 감정노동이 직무관련태도에 미치는 영향" 21 (21): 129-141, 1998

      2 곽동성, "향기가 소비자들의 서비스평가에 미치는 영향" 13 (13): 77-102, 1998

      3 권석균, "직무정서의 구조적 특성과 영향요인" 5 (5): 1-93, 1997

      4 배병렬, "서비스제공자의 고객지향성이 관계 질 및 재구매의도에 미치는 영향" 한국마케팅학회 3 (3): 21-40, 2001

      5 김상표, "감정노동 -인간감정의 상업화에 대한 평가와 대안의 모색" 39 (39): 205-234, 2002

      6 Morris, "the frame of mind" Springer-Verlag 1989

      7 Kahn, "studies in role conflict and ambiguity" s (s): 1964

      8 George, "and behavior in groups Journal of Applied Psychology" 107-116, 1990

      9 Pinder, Craig C, "Work motivation in organizational behavior" Prentice Hall 1998

      10 Schneider, Benjamin and D. E. Bowen, "Winning the servicegame, Boston, MA: Harvard Business" Harvard Business School Press 1995

      11 Rafaeli,Anat, "When Clerks Meet Customers A Test of Variables Related to Emotional Expressions on the Job" 385-393, 1989a

      12 Rafaeli,Anat, "When Cashiers Meet Customer An Analysis of the Role of Supermarket Cashiers" 245-273, 1989b

      13 Sutton,Robert I.and Anat Rafaeli, "Untangling the Relationship Between Displayed Emotions and Organizational Sales:The Case of Convenience Store" 31 (31): 461-487, 1988

      14 Adelmann, "University of Michigan" Unpublished doctoral dissertation 10-12, 1989

      15 Hochschild, "University of California Press" 1983

      16 Ekman Paul, "Universals and cultural differences in facial expressions of emotion Nebraska Symposium on Motivation" 1972

      17 Van Toller, "Unconscious Odor Conditioning in Human Subjects" 221-231, 1983

      18 Mars, "The World of Waiters" 1984

      19 Saxe,Robert, "The SOCO Scale:A Measure of the Customer Orientation of Salespeople" 19 : 550-562, 1982

      20 Barbara, "The Psychology of Design" 19841984

      21 Wharton, "The Psychological Consequences of Emotional Labor" 1999

      22 Baker, Julie, "The Influences of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions" 120-141, 2002

      23 O'Hara, "The Influence of Personal Variables on Salesperson Selling Orientation Journal of Personal Selling and Sales Management" 61-67, 1991

      24 Abraham, Rebecca, "The Impact of Emotional Dissonance on Organizational Commitment and Intention to Turnover" 133 (133): 441-455, 1999b

      25 William T, "The Effects of Mood and Quality of Store Experience on Shopping Intention Journal of Consumer Research" ement : 271-280, 1993

      26 Narver,John C, "The Effect of a Market Orientation on Business Profitability" 54 (54): 20-35, 1990

      27 Morris, J. Andrew, "The Dimensions, Antecedents and Consequences of Emotional Labor" 21 (21): 986-1010, 1996

      28 Wharton,Amy, "The Affective Consequences of Service Work" 20 (20): 205-232, 1993

      29 Almagor, "Some Thoughts on Common Scents" 20 (20): 181-195, 1990

      30 Bitner,Mary J, "Servicescape:The Impact of Physical Surroundings on Customers and Employees" 56 (56): 57-71, 1992

      31 Hoffman,K, "Service Provide Job Satisfaction and Customer-oriented Performance" 6;2 (6;2): 68-78, 1992

      32 Peggy A, "Research Agendas in the Sociology of Emotions Ed by Theodore D" 1990180-203

      33 Van Maanen,John, "Real Feelings Emotional Expression and Organizational Culture" 43-104, 1989

      34 Alice, "Positive affects as a factor in organizational behavior Research in Organizational Behavior" JAI Press 1-54, 1991

      35 Reis, "Physical Attractiveness in Social Interaction Journal of Personality and Social Psychology" 604-617, 1980

      36 Leathers, "Nonverbal Communication system" Allyn and Bacon 1976

      37 Abraham, Rebecca, "Negative Affectivity:Moderators or Confound in Emotional Dissonance Outcomes Relationship?" 133 (133): 61-72, 1999a

      38 George, Jennifer M, "Motivational agendas in the workplace:The effects of feelings on focus of attention and work motivation" 18 : 75-109, 1996

      39 Wharton,Amy, "Managing Emotions on the Job and at Home" 18 : 457-486, 1993

      40 Sutton, "Maintaining Norms about Expressed Emotions The Case of Bill Collectors" 36 : 245-268, 1991

      41 Donovan, "Journal of Retailing" 283-294, 1994

      42 Stewart, Thomas A, "Intellectual capital: The new wealth of organizations" Doubleday/Currency 1997

      43 Kring, "Individual differences in dispositional expressiveness Development and validation of the emotional expressivity scale Journal of Personality and Social Psychology" 934-949, 1994

      44 Anat, "Expression of emotion in organizational life Research in Organizational Behavior" In Cummings JAI Press 1-42, 1989

      45 Rafaeli,Anat, "Expression of Emotion as Part of the Work role" 12 (12): 23-37, 1987

      46 Wakefied, Kirk L, "Excitement at the mall:Determinants and effects on shopping response" 74 (74): 515-539, 1998

      47 Knapp, "Essential of Nonverbal Communication" 1980

      48 Griffitt,William, "Environmental Effects on Interpersonal Affective Behavior Ambient- Effective Temperature and Attraction" 240-244, 1970

      49 Menon, Kalyani, "Ensuring Greater Satisfaction by Engineering Salesperson Response to Customer Emotions" 76 (76): 285-307, 2000

      50 Ashforth, "Emotional labor in service roles:The influence of identity" 18 (18): 88-115, 1993

      51 Middleton, "Emotional Style:The cultural ordering of emotions" 17 (17): 187-201, 1989

      52 Leidner, R, "Emotional Labor in Service Work" 21 : 81-95, 1999

      53 Ashforth,Black E, "Emotion in the Workplace A Reappraisal" 48 : 97-125, 1995

      54 Stephen, "Emotion in organizations" Fineman 1993

      55 Brown, "Effects of Goal-Directed Emotions on Salesperson Volitions Journal of Marketing" 61 (61): 39-50, 1997

      56 Bush, "Developing A Behavior-Based Scale to Assess Retail Salesperson Performance Journal of Retailing" 119-136, 1990

      57 King, "Conflict over emotional expression:Psychological and physical correlates" 58 (58): 864-877, 1990

      58 Reichers,A, "Conflict and Organizational Commitments" 71 : 508-514, 1986

      59 A, "Cognitive-Behavioral Therapy and Relationship Therapy in the treatment of Children referred for antisocial behavior Journal of Consulting and Clinical Psychology" 522-535, 1989

      60 Babin, Barry J, "Atmospheric affect as a tool for creating value and gaining share of customer" 49 (49): 91-99, 2000

      61 Kelly, "An Investigation of Positive Affect Journal of Retailing" 73 (73): 407-427, 1997

      62 Hochschild, "American Journal of Sociology" 551-575, 1979

      63 Watson, "Affects separable and inseparable:On the hierarchical arrangement of the negative affect" 62 (62): 489-505, 1992

      64 Weiss, H. M, "Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work" 1-74, 1996

      65 Staw,Barry M.and Sigal G.Barsade, "Affect and managerial performance:A test of the sadder-but-wiser versus happier-and- smarter hypotheses" 38 : 56-77, 1993

      66 Loseke, "Actors in search of a character Student social workers' quest for professional identity" 245-258, 1986

      67 Jacques, "A review of studies concerning effects of sleep deprivation and fatigue on residents' performance" 687-693, 1991

      68 Bowen, "A framework for analyzing customer service orientation in manufacturing Academy of Management Review" 75-95, 1989

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      학술지 이력

      학술지 이력
      연월일 이력구분 이력상세 등재구분
      2026 평가예정 재인증평가 신청대상 (재인증)
      2020-01-01 평가 등재학술지 유지 (재인증) KCI등재
      2019-05-10 학회명변경 영문명 : 미등록 -> Korean Marketing Association KCI등재
      2019-04-03 학술지명변경 외국어명 : Korean Marketing Review -> Korean Journal of Marketing KCI등재
      2017-01-01 평가 등재학술지 유지 (계속평가) KCI등재
      2013-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2010-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2008-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2006-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2003-01-01 평가 등재학술지 선정 (등재후보2차) KCI등재
      2002-01-01 평가 등재후보 1차 PASS (등재후보1차) KCI등재후보
      1999-07-01 평가 등재후보학술지 선정 (신규평가) KCI등재후보
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      학술지 인용정보

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      기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
      2016 1.93 1.93 1.95
      KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
      2.03 1.94 4.016 0.3
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