외식업 종사원의 교육훈련 프로그램 개발이 고객만족에 미치는 영향에 관한 이론적 연구

다국어 초록 (Multilingual Abstract)

The heart service of a receptionist who receives customers in the front line of a business has a great effect on the management of Company. Considering of this, this study offers a view that high job satisfaction of an employee who works eating-out businesses raises the quality of service and has a great influence upon satisfaction of customers. To support this view, the only original study were made, and for the management of human resources in the eating-industry, satisfaction factors, that have a great effect upon the characteristics of job satisfaction by vital statistics factors, are human relations, advancement, working surrounding. And we should recognize that among these, especially, human relations have d considerable effect on service offering degree and they are important variables for customers` satisfaction. In conclusion, service offers have a need to know how service products differed to customers are selected and appraised. Until now. our recognition has been confined mainly to products themselves, but when service can exert its value much more, accordingly, under the recognition that job contentment has an effect on service offering and works as important variables for customers` satisfaction, employers should have incessant on job education of employees.