일 통계청 근무자의 직무스트레스와 스트레스 대처 방식에 대한 예비 연구 = Job Stress and Stress Coping Strategy among Workers in A Regional Statistics Office : A Preliminary Study

국문 초록 (Abstract)

연구목적 본 연구는 통계청 근무자를 대상으로 이들의 직무스트레스의 정도를 파악하고, 직무스트레스와 스트레스 대처방식 간에 연관이 있는지 알아보기 위해 시도된 예비연구이다. 방 법 일 지방통계청에 근무하는 직원 133명을 통계조사업무를 담당하는지에 따라서 통계조사군(n=109), 조사지원군(n=24)으로 구분하여 인구사회학적 특성, 직무스트레스, 그리고 스트레스 대처방식을 조사하였다. 연구에 사용된 척도는 자가보고식 설문지인 한국인 직무스트레스 척도 단축형(Short form of Korean Occupational Stress Scale, KOSS-SF), 스트레스 대처 방식 척도(Stress Coping Strategy, SCS)를 활용하였다. 결 과 KOSS-SF의 총점은 연령, 성별, 교육 수준, 결혼 상태와 관련이 없었으며 통계조사군과 조사지원군간에 유의한 차이를 보였다. 하부영역으로는 직무자율결여, 관계갈등, 직무불안정, 조직체계의 4개 영역에서 양군간에 유의한 차이를 보였다. 또한, KOSS-SF와 SCS와의 관계에서는 KOSS-SF의 총점과 문제 중심 대처, 사회 지지 대처간에 부적 상관관계를 보였다. 결 론 통계조사를 담당하는 통계청 근무자들은 조사지원을 하는 직원들에 비해 직무스트레스를 더 받았으며, 남녀 모두 공통적으로 관계갈등 영역에서 직무스트레스를 더 받았다. 스트레스 대처 방식 중에서는 문제 중심 대처와 사회 지지 대처를 사용하는 경우에 직무스트레스를 덜 느꼈다.

다국어 초록 (Multilingual Abstract)

Objectives : The purpose of this preliminary study was to investigate job stress and stress coping strategy among workers in a regional statistics office. Methods : A total of 133 workers in regional statistics office participated in this study and they were divided into two groups, survey group(n=109) and support group(n=24) depending on relation to statistical survey task. They were asked to respond to Short Form of Korean Occupational Stress Scale(KOSS-SF) and Stress Coping Strategy(SCS) to investigate sociodemographic characteristics, job stress, and stress coping strategy. Results : The proportion of the 133 participants in the sample was 59(44.4%) of men, 74(55.6%) of women. There were no significant differences in KOSS-SF scores in relation to age, sex, education, and marital status, while the KOSS-SF scores were significantly different between the two groups. In regard to the subscales of KOSS-SF, the two groups had significant differences in insufficient job control, interpersonal conflict, job insecurity, and organization system. In addition, the total score of KOSS-SF had a negative correlation with problem-focused coping strategy and social support coping strategy of SCS. Conclusions : Our results suggest that workers of survey group had more job stress compared to those who works in support group in regional statistical office. In addition, in comparison with workers of support group, both men and women of survey group get stressed when they were confronted with interpersonal conflicts. Our results suggest that using problem-focused coping and social support coping strategy lowers job stress.

참고문헌 (Reference)

1 장세진, "한국인 직무 스트레스 측정도구의 개발 및 표준화" 대한직업환경의학회 17 (17): 297-317, 2005

2 유경열, "한 대기업 근로자들의 직무스트레스와 정신건강과의 관련성" 한국산업보건학회 21 (21): 146-155, 2011

3 정명실, "중년 여성의 극복력, 스트레스 대처방식 및 삶의 질" 정신간호학회 20 (20): 345-354, 2011

4 조선덕, "소방공무원의 직무스트레스와 음주사용장애와의 관련성" 한국방재학회 12 (12): 133-140, 2012

5 Pattani S, "Who retires early from the NHS because of ill health and what does it cost? A national cross section study" 322 : 208-209, 2001

6 Block J, "Venturing a 30-year longitudinal study" 61 : 315-327, 2006

7 Lee JD, "Validity for complement in the area of emotional stress of Korean Occupational Stress Scale" Chung-Ang University 2011

8 Park SB, "The research on the job stress the way of handling the stress and job satisfaction of workers in social welfare facilities of jeju:according to sociodemographic variables" Jeju National University 2015

9 Hochschild AR, "The managed heart: commercialization of human feeling, with a new afterword" University of California Press 2003

10 Yoo HS, "The impact of work stress of social welfare officials on their work performance" Baekseok University 2010

11 Ryou HC., "The comparison of job stress between research workers and manufacturing workers in an automobile company" Public Health Seoul National University 2009

12 Lazarus RS, "Stress, appraisal, and coping" Springer Pub. Co 1984

13 Chang SJ, "Standardization and development of Korean employees:the 2nd year project" Occupational Safety &Health Research Institute 2004

14 Kim JH, "Relations of perceived stress, cognitive set, and coping behaviors to depression" Seoul National University 1987

15 Spence SH, "Problem-solving orientation and attributional style: moderators of the impact of negative life events on the development of depressive symptoms in adolescence?" 31 : 219-229, 2002

16 Caplan RD, "Person-environment fit theory and organizations: commensurate dimensions, time perspectives, and mechanisms" 31 : 248-267, 1987

17 Cooper CL, "Occupational sources of stress: a review of the literature relating to coronary heart disease and mental ill health" 49 : 11-28, 1976

18 Aldwin CM, "Does coping help?: a reexamination of the relation between coping and mental health" 53 : 337-, 1987

19 Conway VJ, "Appraised controllability as a moderator of the effectiveness of different coping strategies: a test of the goodness of fit hypothesis" 44 : 1-7, 1992

20 Jeong YC, "A study on the stress and mental health status in ship-building male workers" Kosin University 2007

21 Rhee YI, "A study on the relationship between job stress and performance factor analysis" Hanyang University 2000

22 Jo MJ, "A study on relation between self-consciousness, the ways of stress coping and job-stress of a rehabilitation teachers in disabled life facilities" Deagu University 2007

23 Lee SJ, "A study on analysis for job stresses of cabin crews and dealing methods" Hanyang University 2015

24 Lim HM, "A report on developing job stress scale of workers in a statistical office" Honam Regional Statistics Office 2015