East Meets West : A Critical Analysis on The Evolution, Growth and Transfer of QFD from Japan to The West

다국어 초록 (Multilingual Abstract)

This paper describes the origins, evolution of Quality Function Deployment and its transfer to the West. Following a comprehensive review of the literature and how QFD has been defined, and applied, the paper analyses the critical factors which impinge on QFD implementation success.
A discussion which covers the enabling criteria found to be inherent in Japanese applications is contrasted with the Western approaches documented hitherto. In particular the Company Wide Quality Control (CWQC) approach in Japan versus the emerging concept of Total Quality Management and their impact on QFD implementation.
A critical analysis of the main differences isolated from the review of the literature and which characterise the Japanese method of QFD implementation which is leading, and The Western approaches which appear to be lagging is included in the paper, together with some useful conclusions:

목차 (Table of Contents)

• Abstract
• 1. The Philosophy, Components and Developments that have led to Current QFD Use
• 2. Some Working Definitions and Descriptions of Quality Function Deployment
• 3. QFD and its Link to Policy Deployment
• 4. The Inception of the Quality Chart
• 5. The Growth and Development of QFD in Japan
• 6. The Trnasfer of QFD from Japan to the U.S and Europe:
• 7. Eastern versus Western QFD Implementation Styles
• 8. TQM and CWQC and their respective impact on QFD implementation
• 9. A way forward and some useful conclusions:
• References