외식산업 관리자의 리더쉽과 절차공정성 및 서비스지향적 조직시민행동의 관계 = The Relationship between Leadership, Procedural Justice, and Service-Oriented OCB in the Food Service Industry

다국어 초록 (Multilingual Abstract)

The purpose of this study is to examine the relationships between transformational leadership, LMX, procedural justice and service-oriented OCB. The data were obtained by questionnaire from a sample of 893 employees at super deluxe hotel restaurants or international chain family restaurants. Results indicated that transformational leadership and LMX were positively related to procedural justice, and procedural justice was positively associated with service-oriented OCB. Theoretical and practical implications as well as directions for future research are discussed.

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33 "2006년 6월 20일 원고 접수"