IBM 왓슨 챗봇을 활용한 노동법 상담 시스템

다국어 초록 (Multilingual Abstract)

Recently, Chatbot technology is getting more attention as a new communication channel. Especially, when compared with the existing expert system, in terms of being able to collect data and learn machine learning by using query response, Chattbot technology can be effectively applied to online consultation of medicine and law requiring expert knowledge. In this paper, we proposed a labor law consulting system using Blue Mix and Watson Convergence services provided by IBM Watson. In order to develop this system, we collected Labor law data and classified and processed the data in a form that can be learned by the Chatbot. Based on the processed data, the users input was divided into Intents, Entities, and Dialog. Then natural language processing was performed. In addition, it facilitates service access by using server application based on AWS (Amazon Web Service) and friend function of KakaoTalk Plus. The results of this study can be applied to various counseling systems using Chatbot.

참고문헌 (Reference)

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