시설 유형별 보육서비스 질 비교연구

다국어 초록 (Multilingual Abstract)

This thesis tries to find the service quality of day care center by the institution type. The centers analyzed in this research are 35 public ones, 23 non-profit ones, 62 private ones, and 29 nurseling centers located in the Pusan Metropolitan Area. By the result of this study, the type of service center differently influences the service quality depending on whether it is on the comprehensive quality or sub-dimension of service quality. The comprehensive quality of day care service of non-profit ones is better than any another kind of centers, and next, the qualities by institution types are in order of private centers, public ones, and nurseling centers. Especially, there is little difference of service quality among the former three types of centers, but there is a little large difference between the former three types of centers and nursling centers. There is a relatively large difference of service quality among nursling centers.
The type of center having shown up the best quality in terms of general management is the non-private center. The types in terms of personnel management are the public center and the non-private center, and that in terms of management and evaluation of education is the private one. That in terms of environment is the private center, and that in terms of healthㆍsafetyㆍnutrition is the non-private center, and that in terms of parent participation and linkage of community is the non-private center.
There is a little large difference of service quality between the former three types of centers and nursling centers, but there is a little small difference between them in terms of healthㆍsafetyㆍnutrition and in terms of management and evaluation of education due to the high quality of nursling centers. In contrast, the quality of nursling centers in terms of parent participation and linkage of community is relatively lower than those of any other type of service centers. Especially, the comprehensive quality of nursling centers is the lowest among 4types of centers, and quality difference among nursling centers is higher than that of any other type of service centers.

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 보육시설의 유형과 보육서비스의 질에 관한 이론적 고찰
• Ⅲ. 조사설계 및 보육시설 유형별 특성 분석
• Ⅳ. 시설유형별 보육서비스 서비스 질 비교분석
• Ⅴ. 결론
• 〈참고문헌〉