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      Performing Arts Satisfaction, Its Antecedents and Effects on Performing Arts Advocacy and Life Satisfaction: A Study on Asian Performing Arts Attendees

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      https://www.riss.kr/link?id=A108635027

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      다국어 초록 (Multilingual Abstract)

      Performing arts satisfaction plays a crucial role in influencing advocacy and life satisfaction among individuals. This study examines the influence of artistic products, theater facilities, and social enjoyment on performing arts satisfaction and the relationship between performing arts satisfaction, performing arts advocacy, and life satisfaction among Asian performing arts attendees. The findings reveal that performing arts satisfaction is significantly influenced by artistic product and social enjoyment, and it, in turn, significantly impacts performing arts advocacy and life satisfaction.
      Consistent with previous research, artistic product is the most influential factor in shaping performing arts satisfaction. Specifically, aspects such as music, actor performance, and storyline demonstrate high average ratings, underscoring their importance. Additionally, the study uncovers an interesting gender difference in the significance of social enjoyment, with men attending performances for romantic dates and women attending with friends. However, theater facility enjoyment does not exhibit a significant effect, supporting previous research emphasizing the relative insignificance of facility factors compared to performance factors.
      Furthermore, this study reveals that performing arts satisfaction positively influences both performing arts advocacy and life satisfaction, highlighting the broader significance of performing arts as an experience that enhances individuals' overall satisfaction and happiness beyond monetary gains.
      In conclusion, the study emphasizes the importance of performing arts satisfaction in influencing performing arts advocacy and individuals' life satisfaction. It highlights the significance of artistic product and social factors, with recommendations for performing arts organizations to prioritize audience satisfaction, strives for artistic excellence, and foster social engagement among attendees. These findings provide valuable insights for enhancing audience satisfaction, fostering long-term advocacy, and promoting the transformative power of performing arts.
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      Performing arts satisfaction plays a crucial role in influencing advocacy and life satisfaction among individuals. This study examines the influence of artistic products, theater facilities, and social enjoyment on performing arts satisfaction and the...

      Performing arts satisfaction plays a crucial role in influencing advocacy and life satisfaction among individuals. This study examines the influence of artistic products, theater facilities, and social enjoyment on performing arts satisfaction and the relationship between performing arts satisfaction, performing arts advocacy, and life satisfaction among Asian performing arts attendees. The findings reveal that performing arts satisfaction is significantly influenced by artistic product and social enjoyment, and it, in turn, significantly impacts performing arts advocacy and life satisfaction.
      Consistent with previous research, artistic product is the most influential factor in shaping performing arts satisfaction. Specifically, aspects such as music, actor performance, and storyline demonstrate high average ratings, underscoring their importance. Additionally, the study uncovers an interesting gender difference in the significance of social enjoyment, with men attending performances for romantic dates and women attending with friends. However, theater facility enjoyment does not exhibit a significant effect, supporting previous research emphasizing the relative insignificance of facility factors compared to performance factors.
      Furthermore, this study reveals that performing arts satisfaction positively influences both performing arts advocacy and life satisfaction, highlighting the broader significance of performing arts as an experience that enhances individuals' overall satisfaction and happiness beyond monetary gains.
      In conclusion, the study emphasizes the importance of performing arts satisfaction in influencing performing arts advocacy and individuals' life satisfaction. It highlights the significance of artistic product and social factors, with recommendations for performing arts organizations to prioritize audience satisfaction, strives for artistic excellence, and foster social engagement among attendees. These findings provide valuable insights for enhancing audience satisfaction, fostering long-term advocacy, and promoting the transformative power of performing arts.

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      참고문헌 (Reference)

      1 곽준식 ; 문재영, "한.일 공연 만족과 공연장 재방문에 영향을 미치는 요인 분석" 한국콘텐츠학회 17 (17): 47-54, 2017

      2 권혁인 ; 김현수 ; 최용석, "클래식 음악공연의 소비자 선택요인이 구매의사에 미치는 영향에 관한 연구: 관객유형 중심으로" 한국콘텐츠학회 16 (16): 168-182, 2016

      3 김주호 ; 이은정, "클래식 음악공연의 소비자 선택요인과 의사결정의 탐색적 연구" 한국상품학회 28 (28): 43-60, 2010

      4 변지윤 ; 김도윤 ; 류승완, "클래식 관객의 소비가치가 관람몰입과 만족 그리고 재관람의도에 미치는 영향" 한국콘텐츠학회 19 (19): 46-56, 2019

      5 양소은 ; 고예나 ; 이중식 ; 김은미, "커뮤니케이션 과정으로서의 공연 관람 경험의 탐색 - 예매부터 경험의 공유까지 -" 한국예술경영학회 (56) : 145-188, 2020

      6 구은자, "창작뮤지컬에 대한 선택속성이 관람객 만족도에 미치는 영향관계" 방송·예술연구소 8 (8): 190-215, 2013

      7 박명숙, "음악 공연의 서비스 품질과 관계 품질 간의 관계" 한국콘텐츠학회 15 (15): 88-97, 2015

      8 고예나 ; 이중식 ; 김은미 ; 이수민, "소비자의 공연 경험에 다가가기 - 온라인 게시글 분석을 통한 공연 경험의 구성요소 탐구 -" 한국예술경영학회 (52) : 75-105, 2019

      9 김정구 ; 한정수 ; 전미나 ; 김미예 ; Joshua Kim, "브랜드 애착이 브랜드 성과를 넘어 소비자 삶의 질에 미치는 영향" 한국소비자학회 27 (27): 131-152, 2016

      10 강하나 ; 진현정, "뮤지컬에 대한 관객의 사전지식이 공연 몰입도 및 만족도, 충성도에 미치는 영향" 한국예술경영학회 (35) : 5-32, 2015

      1 곽준식 ; 문재영, "한.일 공연 만족과 공연장 재방문에 영향을 미치는 요인 분석" 한국콘텐츠학회 17 (17): 47-54, 2017

      2 권혁인 ; 김현수 ; 최용석, "클래식 음악공연의 소비자 선택요인이 구매의사에 미치는 영향에 관한 연구: 관객유형 중심으로" 한국콘텐츠학회 16 (16): 168-182, 2016

      3 김주호 ; 이은정, "클래식 음악공연의 소비자 선택요인과 의사결정의 탐색적 연구" 한국상품학회 28 (28): 43-60, 2010

      4 변지윤 ; 김도윤 ; 류승완, "클래식 관객의 소비가치가 관람몰입과 만족 그리고 재관람의도에 미치는 영향" 한국콘텐츠학회 19 (19): 46-56, 2019

      5 양소은 ; 고예나 ; 이중식 ; 김은미, "커뮤니케이션 과정으로서의 공연 관람 경험의 탐색 - 예매부터 경험의 공유까지 -" 한국예술경영학회 (56) : 145-188, 2020

      6 구은자, "창작뮤지컬에 대한 선택속성이 관람객 만족도에 미치는 영향관계" 방송·예술연구소 8 (8): 190-215, 2013

      7 박명숙, "음악 공연의 서비스 품질과 관계 품질 간의 관계" 한국콘텐츠학회 15 (15): 88-97, 2015

      8 고예나 ; 이중식 ; 김은미 ; 이수민, "소비자의 공연 경험에 다가가기 - 온라인 게시글 분석을 통한 공연 경험의 구성요소 탐구 -" 한국예술경영학회 (52) : 75-105, 2019

      9 김정구 ; 한정수 ; 전미나 ; 김미예 ; Joshua Kim, "브랜드 애착이 브랜드 성과를 넘어 소비자 삶의 질에 미치는 영향" 한국소비자학회 27 (27): 131-152, 2016

      10 강하나 ; 진현정, "뮤지컬에 대한 관객의 사전지식이 공연 몰입도 및 만족도, 충성도에 미치는 영향" 한국예술경영학회 (35) : 5-32, 2015

      11 김연정 ; 김병국, "뮤지컬 관람객의 관람영향 요인과 재관람의사와의 관계" 대한경영학회 26 (26): 67-83, 2013

      12 송은아 ; 표원섭 ; 임준묵, "뮤지컬 공연에서 관객의 관람만족에 영향을 미치는 요인" 한국엔터테인먼트산업학회 11 (11): 37-47, 2017

      13 이영선 ; 신은주, "문화예술상품에 대한 소비자의 가치인식과 추구혜택에 관한 질적 연구" 한국마케팅학회 12 (12): 27-54, 2011

      14 조예진, "문화공연 관람요인이 공연관람의도 및 관람만족에 미치는 영향" 한국문화산업학회 15 (15): 1-12, 2015

      15 유효정 ; 최현주, "공연장 제공 서비스품질이 고객만족과 재 구매의도에 미치는 영향" 한국체육과학회 30 (30): 729-738, 2021

      16 김범석, "공연장 서비스 품질이 공연 만족도에 미치는 영향 : 고객 경험가치 매개효과를 중심으로" 사단법인 한국벤처혁신학회 1 (1): 181-195, 2018

      17 이주희 ; 이충기, "공연의 체험요소가 가치, 만족도 및 행동의도에 미치는 구조적 영향관계 연구: ‘페인터즈’ 관람객을 대상으로" 한국관광연구학회 34 (34): 5-20, 2020

      18 이화순, "공연예술의 작품 요인과 작품 외 요인의 타당성과 구매 후 행동에 미치는 영향 연구 -뮤지컬을 중심으로" 한국예술경영학회 (20) : 181-208, 2011

      19 정제윤 ; 박현숙, "공연예술서비스가 고객만족과 재구매 활성화 의도에 미치는 요인에 관한 연구" 한국유통과학회 10 (10): 45-57, 2012

      20 여순심, "공연예술관람객의 소비가치가 관람만족도 및 재관람의도에 미치는 영향" 한국예술교육학회 18 (18): 29-46, 2020

      21 송필석, "공연예술 관객만족도에 관한 실증연구" 한국문화경제학회 11 (11): 61-94, 2008

      22 남인용 ; 백경옥, "공연소비자의 관람행태와 미디어 이용" 한국예술경영학회 (21) : 5-29, 2012

      23 이동수 ; 최현주 ; 설민신, "고객만족에 미치는 공연 서비스품질 결정요인" 한국체육과학회 25 (25): 905-914, 2016

      24 김미예 ; 김정구 ; 한정수 ; 전미나 ; 정우영, "경제적 무력감이 상징소비에 미치는 영향" 한국소비자학회 27 (27): 25-46, 2016

      25 Jaakkola, E., "the Palgrave Handbook of Service Management" Springer International Publishing 655-675, 2022

      26 Walmsley, B., "Why people go to the theatre : a qualitative study of audience motivation" 10 (10): 335-351, 2011

      27 Brown, S. C., "Why go to pop concerts? The motivations behind live music attendance" 21 (21): 233-249, 2017

      28 Oliver, Richard L., "Whence consumer loyalty?" 63 (63): 33-44, 1999

      29 Pitts, S. E., "What makes an audience? Investigating the roles and experiences of listeners at a chamber music festival" 86 (86): 257-269, 2005

      30 Morgan, M., "What makes a good festival? Understanding the event experience" 12 (12): 81-93, 2008

      31 Pine, B. J., "Welcome to the experience economy" Harvard Business Review Press 76 (76): 97-105, 1998

      32 Hume, M., "Understanding service experience in non-profit performing arts : Implications for operations and service management" 24 (24): 304-324, 2006

      33 Jobst, J., "Understanding customer satisfaction in opera : First steps toward a model" 16 (16): 50-69, 2011

      34 Lemon, K. N., "Understanding customer experience throughout the customer journey" 80 (80): 69-96, 2016

      35 De Rooij, P., "Understanding and measuring consumption motives in the performing arts" 47 (47): 118-135, 2017

      36 Ulziibadrakh, Z., "Understanding Service Marketing In Performing Arts Organizations" (2) : 181-189, 2021

      37 Diener, E. D., "The satisfaction with life scale" 49 (49): 71-75, 1985

      38 Holbrook, M. B., "The millennial consumer in the texts of our times : Experience and entertainment" 20 (20): 178-192, 2000

      39 Reichheld, F., "The microeconomics of customer relationships" 2006

      40 Holbrook, M. B., "The experiential aspects of consumption : Consumer fantasies, feelings, and fun" 9 (9): 132-140, 1982

      41 Fornell, C., "The effect of customer satisfaction on consumer spending growth" 47 (47): 28-35, 2010

      42 Hume, M., "The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts" 24 (24): 170-182, 2010

      43 Radbourne, J., "The audience experience: Measuring quality in the performing arts" 16-29, 2009

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      49 Troilo, G., "Repurchase behavior in the performing arts : do emotions matter without involvement?" 31 (31): 635-646, 2014

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      52 De Keyser, A., "Moving the customer experience field forward : introducing the touchpoints, context, qualities(TCQ)nomenclature" 23 (23): 433-455, 2020

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