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Knowledge Exchange Recruits may add more value than veterans
Kanter, R. M. EXECUTIVE EXCELLENCE 2000 p.3
Best Place to Work Do employees believe in the business?
Butler, A. S. EXECUTIVE EXCELLENCE 2000 p.4
E-Communication Electronic mail is often misused and abused
Eisner, M. EXECUTIVE EXCELLENCE 2000 p.5
Branding Your Workplace Do you have an ownership culture?
Blonchek, R. M. EXECUTIVE EXCELLENCE 2000 p.7
Customer Intimacy You need to speak the language of customers
Campos, J. EXECUTIVE EXCELLENCE 2000 p.8
Value-Creating Communication Find authentic voices and listening ears
Cashman, K. EXECUTIVE EXCELLENCE 2000 p.9
The Leisure Era The implications for marketing are major
Molitor, G. T. T. EXECUTIVE EXCELLENCE 2000 p.11-12
Customer for Life Value is determined by buyers, not sellers
Weylman, R. EXECUTIVE EXCELLENCE 2000 p.13