품질경영발전단계에 따른 중소기업의 경영성과 분석 = An Analysis of the Business Performance of Small and Medium Sized Firms by the Development Stages of Quality Management

다국어 초록 (Multilingual Abstract)

The purpose of this study is to empirically analyze the effect of the development stages of Quality Management on business performance of small and medium sized firms. And, to offer base manure enforcing our business competitive power by inducing them to adopt Quality Management. Quality management system is tested and authenticated using Crosby's Quality Management Maturity Grid.
This study has been conducted using the data collected from 108 small and medium manufacturing companies located in Seoul, Gyeonggi, and Incheon.
By analyses of the questionnaires, the following consequences are confirmed.
First, the company which have the more employee, is more developed and closer to Quality Management stage(i.e. the most developed stage of Quality Management).
Second the more advanced the company is in the Quality Management, the more positive influence can be made on the improvement of the operations performance, except cost-savings.
Third, the higher level of the development stages of Quality Management has the more positive influence on the financial performance, except ratio of non-operating income to revenue.

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 이론적 배경
• Ⅲ. 연구모형 및 가설 설정
• Ⅳ. 실증분석
• Ⅴ. 결론
• 참고문헌

참고문헌 (Reference)

1 노부호, "한국기업의 전략적 품질경영과 경영성과" 27 (27): 1999

2 박윤철, "품질경영시스템 도입이 기업의 성과에 미치는 영향에 관한 연구" 전주대학교대학원 2002

3 박영택, "품질경영상의 평가기준과 품질경영의 측정" 26 (26): 1998

4 김정태, "품질경영발전단계에 따른 품질경영 성공요인" 1994

5 오세진, "품질경영과 경쟁전략" 25 (25): 1997

6 노윤헌, "품질경영 시스템 하에서의 생산성과에 관한 연구" 서강대학교 1995

7 최은경, "품질개념의 확대가 기업성과에 미치는 영향" 25 (25): 1997

8 이홍우, "중소기업의 ISO 9000인증의 정착화에 관한 연구" 한국중소기업학회 21 (21): 1999

9 Ismail, M. Y, "Quality Management in the Manufacturing Industry：Practice vs Performance" 3-4, 1998

10 Hendricks, K. B, "Quality Awards and the Market Value of the Firm：An Empirical Investigation" 1996

11 & Hertz, "Office of Quality Programs" 1993

12 Rao, "International Journal of Quality & Reliability Management" 1996

13 Evans, "In Defence of TQM" 1995

14 Schoeffler, "Impact Of Strategic Planning on Profit Performance" 137-145, 1974

15 최용정, "ISO 9000 인증이 생산성과 품질에 미치는 영향" 한국생산성학회 15 (15): 2001

16 박동준, "ISO 9000 심사결과를 활용한 한국가구산업의 품질경영시스템 운영실태 분석" 13 (13): 2000

17 임남진, "ISO 9000 시리즈에 의한 품질보증 시스템이 우리나라 기업경영에 미치는 영향" 24 (24): 1996

18 and Oakland, "Does TQM Impact on Bottom-Line Results" 1994

19 Anderson, M, "A Study of the Relationship Between Quality Management Practices and Performance in Small Businesses" 1999

20 Pun, K. F, "A Self-assessed Quality Management System Based on Integration of MBNQA/ ISO 9000/ ISO 14000" 1999

21 Rahman, S, "A Comparative Study of TQM Practice and Organizational Performance of SMEs with and without ISO 9000 Certification" 2001