연구논문 : 관광호텔 업무의 리엔지니어링과 효과에 관한 연구 = A Study on The Reengineering of The Tasks and Performance At The Tourist Hotel

다국어 초록 (Multilingual Abstract)

Those aspiring to improve the way hotel work is done successfully must begin to apply the capabilities of current information technology to redesign (or reengineering) business processes. Business process redesign and information technology are natural partners, yet industrial managers have never fully exploited their relationship. The author argues, in fact, that it has barely been exploited at all. But the organizations that have used information technology to redesign boundary-crossing, customer-driven processed have benefited enormously. In this respect, the purpose of this paper is to study on the reengineering of the task and performance at the tourist hotel located in Korea. To accomplish the purpose of this paper effectively, first of all, reengineering method of the tourst hotel tasks was discussed in detail: (1) Information technology, (2) Reengineering, (3) Office workers, (4) Reengineering steps through integrating the characteristics of the information technology and office workers, (5) Measuring productivity. Second, this paper discussed J hotel located in Korea with the following topics: (1) History of J hotel, (2) Structure and current status of J hotel, (3) Organization of J hotel. Third, reengineering of five major tasks and effiveness analysis were talked about in detail with the following steps. (1) Drawing of work flow diagram and task analysis (2) Analysis of major problems (3) Redesign (or reengineering) of work flow (4) Effective analysis of reengineering Finally, this paper was summarized arid future : research clirections were suggested briefly.