항공사의 윤리경영이 조직신뢰, 직무만족 및 조직시민행동에 미치는 영향에 관한연구 = The Effect of Airlines' Ethical Management on Organizational Trust, Job Satisfaction and Organizational Citizenship Behavior

다국어 초록 (Multilingual Abstract)

Ethical management is recognized as an essential element for the survival and development of a company in an international economic society where market competition is intensifying. Because the airline industry provides services through direct contact with customers, employee behavior through employee ethical values plays a critical role in service quality. Therefore, this study empirically examined the impact of the airline's ethical management on organizational trust, job satisfaction and organizational citizenship behavior among employees of A Airlines in Korea. As a result of research, first, ethical policy and ethical culture have a positive effect on organizational trust, job satisfaction, and organizational citizenship behavior. Second, organizational trust and job satisfaction have a positive effect on organizational citizenship behavior. Lastly, ethical management has a significant effect on organizational citizenship behavior by mediating organizational trust and job satisfaction. Through this study, we seek the theoretical foundation of airlines' ethical management in the 21st century business environment in which ethical management is a key criterion for assessing the competitiveness of companies, and we propose strategies and practices for sustainable development of airlines.

국문 초록 (Abstract)

시장경쟁이 심화되고 있는 국제경제사회에서 윤리경영은 기업의 생존과 발전을 위하여 선택이 아닌 필수요소로 인식되고 있다. 항공산업은 고객과 직접 접촉하면서 서비스를 제공하기 때문에 직원의 윤리적 가치를 통해 나타나는 직원행동이 서비스품질에 결정적인 역할을 한다. 따라서 본 연구는 국내 A항공사 직원을 대상으로 항공사의 윤리경영이 조직신뢰, 직무만족 및 조직시민행동에 미치는 영향을 실증적으로 검증하였다. 연구결과, 첫째, 윤리방침과 윤리문화는 조직신뢰, 직무만족, 조직시민행동 모두에 긍정적인 영향을 미치는 것으로 나타났다. 둘째, 조직신뢰와 직무만족은 조직시민행동에 긍정적인 영향을 미치는 것으로 나타났다. 마지막으로 윤리경영은 조직신뢰와 직무만족에 매개하여 조직시민행동에 유의한 영향을 미치는 것으로 나타났다. 본 연구를 통하여 윤리경영이 기업의 경쟁력을 평가하는 핵심 기준이 되고 있는 21세기 기업환경에서 항공사 윤리경영의 이론적 기반을 모색하고, 기업의 지속가능한 발전을 위한 전략과 실천 방안을 제시하고자 하는데 본 연구의 의의가 있다.

참고문헌 (Reference)

1 민병원, "항공사의 윤리환경이 조직유효성에 미치는 영향: 직업 소명의식의 조절효과를 중심으로" 세종대학교 대학원 2016

2 표용희, "항공사 직원의 윤리경영 인식이 기업이미지, 조직성과 및 경영성과에미치는 영향연구" 경기대학교 관광전문대학원 2018

3 이형룡, "항공사 승무원이 지각한 조직의 윤리풍토와 직무성과의 관계연구 - 정서적 조직몰입의 매개역할을 중심으로 -" 대한관광경영학회 26 (26): 503-525, 2011

4 박수진, "항공사 승무원에 대한 내부마케팅과 심리적 자본, 감정노동 및 직무만족 간의 구조적 관계에 대한 연구" 한국서비스경영학회 18 (18): 119-137, 2017

5 윤원재, "항공사 기업윤리경영이 조직 유효성과 조직성과에 미치는 영향" 한국관광연구학회 30 (30): 49-60, 2016

6 유정화, "항공사 객실승무원의 상호작용공정성, 조직신뢰, 조직냉소주의, 조직시민행동의 구조적 관계" 한국서비스경영학회 20 (20): 25-47, 2019

7 조동성, "지속경영의 이론과 실천"

8 조영락, "조직의 윤리수준과 개인의 윤리수준 간의 적합도 인식이 조직유효성에 미치는 영향" 단국대학교 대학원 2011

9 서성용, "윤리적 리더십이 직무만족에 미치는 영향: 신뢰의 매개효과" 한국전문경영인학회 20 (20): 197-212, 2017

10 허갑수, "윤리경영과 조직시민행동과의 관계에 있어서 신뢰의 역할" 한국인적자원관리학회 13 (13): 85-102, 2006

11 김찬중, "윤리경영과 조직성과의 관계에서 직무만족과 기업이미지의 매개효과" 한국기업경영학회 20 (20): 43-61, 2013

12 노순규, "윤리경영과 기업윤리" 한국기업경영연구원 2012

13 김영복, "윤리경영, 이해관계자 호응, 기업이미지 및 조직성과에 관한실증연구" 13 (13): 2-57, 2011

14 이규만, "외식업체 종사자들의 심리적 계약위반, 직무만족, 조직몰입 및 조직시민행동간의 관계" 한국서비스경영학회 7 (7): 109-128, 2006

15 김호정, "신뢰와 조직몰입" 33 (33): 19-35, 1999

16 이관응, "신뢰경영과 서번트 리더쉽" EL Tech Trust Management Institute 2001

17 국민권익위원회, "산업별 기업 윤리경영 모델"

18 김동휘, "병원종사자의 변화지향 조직시민행동 결정요인: 직무만족, 조직몰입의매개효과 검증" 연세대학교 대학원 2019

19 이욱진, "공기업의 윤리경영이 조직유효성에 미치는 영향에 관한 연구" 글로벌경영학회 16 (16): 165-184, 2019

20 UNWTO Website, "UNWTO News"

21 Creed, W. E, "Trust in Organizations: Frontiers of theory and research" Sage 16-39, 1996

22 Mishra, A. K., "Trust in Organizations" Sage 261-287, 1996

23 Podsakoff, P. M., "Transformational Leader Behaviors and Substitutes for Leadership as Determinants of Employee Satisfaction, Commitment, Trust, and Organizational Citizenship Behaviors" 22 (22): 259-298, 1996

24 Bowman, J. S., "The unfashionable drunker: Ethical and quality chic" 6 (6): 13-29, 2000

25 Goodpaster, K. E., "The concept of corporate responsibility" 2 (2): 1-22, 1983

26 Morgan, R. M, "The commitment-trust theory of relationship marketing" 58 : 20-38, 1994

27 Wendy, R, J, "The Relationship between Employee Job Change and Job Satisfaction: The Honeymoon Hangover Effect" 90 : 882-892, 2005

28 Locke, E. A., "The Nature and Causes of Job Satisfaction" 1 : 1297-1343, 1976

29 Katz, D., "The Motivational Basis of Organizational Behavior" 9 (9): 131-146, 1964

30 Yildiz, H., "The Interactive Effect of Positive Psychological Capital and Organizational Trust on Organizational Citizenship Behavior" 9 (9): 1-15, 2019

31 Barnard, C. I., "The Function of the Executive" Harvard University Press 1938

32 Cummings, L. S., "The Financial Performance of Ethical Investment Trusts: An Australian Perspective" 25 (25): 79-92, 2000

33 Chao, C. Y., "The Effects of Job Satisfaction and Ethical Climate on Service Quality in Elderly Care: The Case of Taiwan" 27 (27): 339-352, 2016

34 Marta, J., "The Effects of Corporate Ethical Values and Personal Moral Philosophies on Ethical Intentions in Selling Situations:Evidence from Turkish, Thai, and American Businesspeople" 106 (106): 229-241, 2012

35 Zengin, Y., "The Effect of Ethical Climate on Job Satisfaction within the Context of Organizational Trust: A Research in Banking Sector" 13 (13): 1472-1501, 2019

36 Lee, Stacy H. N, "The Effect of Ethical Climate and Employees' Organizational Citizenship Behavior on U.S. Fashion Retail Organizations' Sustainability Performance" 25 (25): 939-947, 2018

37 Scott, D., "The Causal Relationship between Trust and The Assessed Value of Management by Objectives" 6 : 157-175, 1980

38 Hidayah, S, "Role of Organizational Citizenship Behavior (OCB), Perception of Justice and Job Satisfaction on Employee Performance" 9 (9): 170-178, 2018

39 Fernandez, S., "Re-discovering Barnard: the functions of the … leader?:Highlighting Chester Barnard's contributions for the twenty-first century business executive" 16 (16): 468-488, 2010

40 Schneider, B., "Organizational climate: An essay" 28 (28): 447-479, 1975

41 Ahmed, B., "Organizational Ethics and Job Satisfaction: Evidence from Pakistan" 6 (6): 2966-2973, 2012

42 Podsakoff, P. M., "Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research" 26 (26): 513-563, 2000

43 Organ, D. W., "Organizational Citizenship Behavior: The Good Soldier Syndrome" Lexington Books 1988

44 Smith, C. A., "Organizational Citizenship Behavior: Its Nature and Antecedents" 68 (68): 653-663, 1983

45 Seashore, S. E., "Observing and Measuring Organizational Change: A Guide to Field Practice" Wiely 1982

46 김찬중, "Mediating Effect of Trust between CEO's Practical Will of Ethical Management and Employees' Organizational Citizenship Behavior" 글로벌경영학회 12 (12): 483-502, 2015

47 Steers, R. M, "Major Influences on Employee Attendance: A Process Model" 63 : 391-407, 1978

48 Spector, P. E., "Job Satisfaction: Application, Assessment, Causes, and Consequences" Sage 1997

49 Viswesvaran, C., "Job Satisfaction as a Function of Top Management Support for Ethical Behavior" 17 (17): 365-371, 1998

50 Hoppock, R., "Job Satisfaction" Harper and Brothers 1935

51 Bastug, G., "Investigation of the Relationship between Organizational Trust and Organizational Commitment" 4 (4): 1418-1425, 2016

52 Podsakoff, P. M, "Impact of Organizational Citizenship Behavior on Organizational Performance: A Review and Suggestion for Future Research" 10 (10): 133-151, 2009

53 Hough, C., "Impact of Ethics Environment and Organizational Trust on Employee Engagement" 17 (17): 46-50, 2015

54 Lynch, J., "Hear It From the Heart" 3 (3): 379-383, 1992

55 Pillai, R., "Fairness Perceptions and Trust for Transformational and Transactional Leadership: A Two-Sample Study" 25 (25): 897-933, 1999

56 Hoffman, B. J., "Expanding the Criterion Domain? A Quantitative Review of the OCB Literature" 78 : 194-204, 2007

57 Reilly, B. J, "Ethical Business and the Ethical Person" 33 (33): 23-27, 1990

58 Guo, W., "Empirical Study on the Effects of Leader's Verbal Communication Style on Employee's Job Satisfaction" 3 (3): 211-227, 2015

59 Ryan, K. D, "Driving Fear Our of the Workplace:Creating the High-Trust, High-Performance Organization" Jossey-Bass Publishers 1998

60 Stevens, B, "Comparative Ethics: How Students and Human Resource Directors React to Real-life Situation" 40 (40): 69-75, 1999

61 Konovsky, M. A, "Citizenship behavior and social exchange" 37 (37): 656-669, 1994

62 전경련, "CEO가 본 윤리경영 추진현황과 과제 실태조사" 2006

63 Ferrell, O. C., "Business ethics: Ethical decision Making and Cases" Houghton Mifflin Co 2008

64 Wood, D. J., "Business and society" Harper Collins Publishers 1990

65 Chandler, R. C., "Business and Corporate Integrity: Sustaining Organizational Compliance, Ethics, and Trust [2 Volumes]: Sustaining Organizational Compliance, Ethics, and Trust, Praeger"

66 Velasquez, M. G., "Business Ethics-Concepts and Cases" Pearson Education 2002

67 "A항공사"

68 Soudabeh, A., "Association between Ethical Leadership, Ethical Climate and Organizational Citizenship Behavior from Nurses' Perspective: a Descriptive Correlational Study" 19 (19): 1-8, 2020

69 Graham, J. W., "An Essay on Organizational Citizenship Behavior" 4 (4): 249-270, 1991

70 Stevens, B., "An Analysis of Corporate Ethical Code Studies: “Where do We Go from Here?”" 13 (13): 63-69, 1994

71 Denney, V., "Achieving Business Performance through Ethical Business Practices" 2 (2): 15-44, 2018

72 McNichols, C. W., "A Validation of Hoppock's Job Satisfaction Measure" 21 (21): 737-742, 1978

73 Rotter, J. B., "A New Scale for the Measurement of Interpersonal Trust" 35 : 651-665, 1967