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5 Fang, J., "Transactional quality, relational quality, and consumer e-loyalty : Evidence from SEM and fsQCA" 36 (36): 1205-1217, 2016
6 Kumar, A., "The store-as-a-brand strategy : The effect of store environment on customer responses" 21 : 685-695, 2014
7 Ashraf, A. R., "The role of m-commerce readiness in emerging and developed markets" 25 : 25-51, 2017
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