전자정부 기반의 협업행정 유형에 관한 연구

이려진 부산대학교 대학원 2017 국내석사

중·한 지방정부 모바일 앱 서비스 비교연구 : 상하이시와 부산시를 중심으로

쩡, 신 부산대학교 대학원 2016 국내석사

Recently the prevalence of High-speed mobile communicaition technology(4G) and Mobile terminal(smart phones, tablet PC, etc) is leading innovative change across all fields of our society as well as business environments. Furthermore, diversified mobile application service has been spread rapidly by mobile devices such as mobile phone, tablet PC. With the development of information technology, the term m-government has emerged, becoming a necessary tool for everyday citizens. The utilization of m-government has been beneficial in the development of policies by way of promoting it to encourage citizens to become more involved and by gathering public opinion to help shape policies. It's other vital purpose is in providing services to the general public, specifically in the areas of improving efficiency, quality, and convenience; regardless of social status. Despite China and South Korea sharing similar cultural backgrounds among Asian nations, South Korea's international institutions rank right at the top, in contrast to China's which are meek considering it's strong global economic presence. For this reason, we should explore the reasons which led to this outcome and discuss how to go about implementing a much improved government, including m-government. This requires creating a unified evaluation index, analyzing previous research papers, and in this given research to measure m-government electronic policy decisions and mobile application service levels. In this study, the mobile app and Busan city government in Shanghai, the easy accessibility, convenience, speed, customized services, evaluation and comparison and analysis of the terms of interaction. This study derive conclusions. First, the establishment of the Administration Information Managemment Center woring as the clearinghouse of public information is required for improving the public information sharing and utilization among public agencies. Secondly, the imporetan of the effective information resources management should be emphasized and the `Paperwork Reduction Act' needs to be introduced. Thus information should be recognized as the critical resource for accomplishing the missions and programs of the government. Also the regulatory measures such as the `Paperwork Reduction Act' should be initiated for effective and efficient information resources management in the government. Whether do we comply with the historical trend, gold the oppurtunity, construct the mobile government with the Chinese characteristic is the political guarantee which would realize the government modernization, and advances the socialism modernization smoothly. On the other hand, the development of administrative information focuses on the improvement of public services to the citizen as well as the performance of public administration. The Integrated Administration Information System can be used for providing better public information sevices to the people and improing internal information of public agencies. Keyword:(m-government, e-policy making, e-service delivery, e--overnment Level, Shanghai and Pusan, Respective APP)

부산시 창업 지원정책 개선 방안 연구 : 창업생태계적 관점에서

박동호 부산대학교 대학원 2015 국내석사

본 연구의 목적은 창업활성화를 통해 일자리 창출 동력을 확보하여 인재와 기업이 몰려드는 부산을 만들고자, 부산 지역의 창업현황과 문제점을 파악하고 이를 통해 지역 창업 지원정책의 개선방안에 대해서 중점적으로 살펴보고자 하였다. 연구방법은 창업생태계의 이론적 고찰과 성공적인 창업지원 정책의 선진사례를 통하여 성공적인 창업의 요인 분석틀을 만들어 객관적으로 파악하였다. 이러한 분석틀을 통하여 부산지역의 창업지원 정책 현황과 실태조사에서 나타난 요소별 문제점을 분석하여 개선방향을 도출하고자 하였다. 연구결과 부산시의 창업지원 정책과 창업환경 분석결과를 살펴보면 창업지원 부서 및 기관 간 협업이 부족하고, 창업지원 체계가 이원화되어 있으며 창업생태계가 부재하는 등 창업지원체계가 미흡하다고 파악이 되었다. 또한, 창업자금 지원체계가 미흡하고, 지역 인재유출로 인해서 인재가 부족한 실정이다. 그리고, 변화와 도전을 주저하는 지역문화로 창업이 저조한 실정이며, 지역 특화된 창업지원 프로그램이 없어 창업의 경쟁력이 낮은 수준으로 파악 되었다. 이러한 부산시 창업지원 정책 현황과 실태조사를 통해서 도출된 문제점에 대한 부산 지역 창업 지원정책 개선 방안은 다음과 같다. 첫째, 일원화된 창업지원 체계와 부서별, 기관별 협업 및 중복업무 조정을 통한 체계적인 창업지원시스템이 필요하다. 둘째, 투자관련 기관 및 협회 등의 지역 유치와 부족한 투자환경 보완 및 지속적인 재원 확보 방안을 모색하는 등 창업 자금지원 체계를 만드는 것이 요구된다. 셋째, 경영 및 기술과 디자인 등 다양한 분야에 전문 지식을 갖춘 통섭형 인재를 양성하여 우수 지역인재를 확보하여야 한다. 넷째, 대기업에서 퇴사한 우수한 인력과 열정을 가진 지역의 청년 및 대학생과 연결하는 부산형 브릿지 프로그램을 만들어 창업기업의 성공률을 높여야 한다. 다섯째, 창업문화 확산 프로그램 운영을 통해서 청년 및 대학생들의 창업을 유도하여 도전적 창업을 유도하여야 한다. 여섯째로, 지역의 특화된 사업의 창업으로 창업기업의 경쟁력을 높힐 필요가 있다. 마지막으로 예비 및 초기 창업자들이 모여서 자유롭게 토론하고 소통할 수 있는 창업카페 집적지인 창업스트리트 조성하여야 한다. The purpose of this study is to identify the start-up status and problem and therethrough concentrate upon the improvement of local entrepreneurship support policy in order to activate entrepreneurship for securing job creation power to make Busan where talents and businesses flock to. The research method was to undergo theoretical study on the start-up ecosystem and best practices of successful start-up support policies for entrepreneurship in order to create a factor analysis framework of successful start-up and investigate objectively. This analysis framework was used to analyze the factor-specific issues presented in the incubator policy of Busan and the survey, thus to derive the direction of improvement. According to analysis for the entrepreneurship support policy and entrepreneurship environment of Busan, the entrepreneurship support system was insufficient such as the collaboration was lacking between start-up support departments and agencies, the entrepreneurship support system was dual, and the start-up ecosystem is absent. In addition, the start-up funding system was inadequate, and talents were lacking due to the outflow local talents. Further, start-ups were poor due to the local culture of being reluctant to change and challenge, and the start-up competitiveness was in a low level due to the lack of area-specific start-up incubator program. The entrepreneurship support policy improvements of Busan were suggested as follows for the issues derived through such entrepreneurship support policy and the survey. First, a systematic start-up support system is necessary through the unified start-up support system, and departmental and institutional collaboration and coordination of duplicate businesses. Second, a start-up financing scheme needs to be created through the regional attraction of investment-related institutions and associations, supplementation of lacking investment environment, and ongoing groping for funding system. Third, local talents should be ensured through nurturing of consilience type talents with expertise in various fields including management and technology and design. Fourth, the success rate of start-ups should be increased by creating a Busan-type bridge program connecting outstanding workforce retired from large enterprises and the youth and college students with passion. Fifth, challenging entrepreneurship should be induced by inducing young people and university students to start-up through the operation of start-up culture spread programs. Sixth, the competitiveness of start-up companies needs to be enhanced through the start-up of specific projects in the region. Finally, a start-up street clustered with start-up cafes should be founded for the preliminary and initial start-ups to freely discuss and communicate together.

한국 전자정부 정책변동 연구 : Kingdon의 정책흐름모형을 중심으로

이상윤 부산대학교 대학원 2015 국내박사

This study analyzed the e-government policy changes in S. Korea by the application of John W. Kingdon's‘Policy Stream Framework(PSF)’as a research method. As a result, there was a performance to identify and understand the nature of the policy changes with e-government policy of S. Korea continuing in the long term since the 1970s. E-government policy changes in S. Korea have evolved from cross-domain between the government of administrative aspects and electronic part of the technical aspects. In contrast, however, there was insufficient research considering at the same time both sides of the administrative reform with the evolution of Information and Communication Technology(ICT)’or the evolution of Information and Communication Technology(ICT) with the administrative reform. Again, there was insufficient research considering at the same time both sides of the technology and administration as empirical research on the policy changes. In that sense, this study improved the qualitative research level and extended the scope of the research by exploring the actual relationship between the evolution of Information and Communication Technology(ICT) and the administrative reform. This study applied detailed analysis variables for e-government policy changes of S. Korea continuing in the long term since the 1970s. There was a sense in that attempted to empirical research on e-government policy changes based on the Information and Communication Technology(ICT). S. Korea has developed successfully e-government and national informatization projects as Information and Communication Technology(ICT) powerhouse. Administrative information business was first started in 1978 as computerization of administrative system. The following administrative information business has been extended to administrative computer network business since 1987. Continuously, the administrative information business was extended to high-speed information and communications network business since 1994. S. Korea launched the initiative in the information projects in 1995. Kim Dae-jung government of S. Korea since the 2000s introduced a full-fledged ‘e-government’concept. S. Korea has successfully promoted the e-government and national informatization projects from the 1990s to the Lee Myung-bak government. As a result, e-government level of S. Korea in 2010 and 2012, and in 2014 received a rating of the world's number one, three times, as the current leading country. E-government is an important tool that can dramatically improve the efficiency of administration In that regard, the government of S. Korea spared no effort by the government to the success of the business, to maximize the effectiveness of its application. The government of S. Korea has pursued a successful way to increase the efficiency of administrative works in the administrative reform level, has achieved the world's highest level. What are the influencing factors for the success of e-government in S. Korea achieved the world's highest level? Has the policy changes occurred in any process? Were actually expressed the influencing factors in certain policy changes in government policy? Three types of questions were the consciousness with the problems in this study. This study applied John W. Kingdon's‘Policy Stream Framework(PSF)’ to analyze e-government policy changes in S. Korea and chose the three great streams like problems stream, political stream, policies stream as the variables according to e-government level in each stage of development. This study was conducted to review the detailed analysis variables with the three great streams in the previous studies. The detailed analysis variables were selected for this study and they were substantially utilized for analysis in each stream. Then this study proceeded to analyze important events and key contents. In addition, it was checked that the suitability of the analytical framework presented in this study. As a result, e-government policy changes in S. Korea are as follows. As the policy change, the government of S. Korea enacted the first ‘Act on the Promotion and dissemination of National Backbone Network (1986)’and then ‘Framework Act on Informatization Promotion(1995)’, and‘Electronic Government Act (2001)’. Also the government of S. Korea revised‘Electronic Government Act (2007)’and most recently, has successfully responded by providing relevant policies as enactment of ‘Framework Act on National Informatization(2009)’and amendment of ‘Electronic Government Act (2001).’ The first policy change was expressed in response to the Information and Communications Technology(ICT) era in the evolution of computing time and 1 Personal Computer(PC). Park Chung-hee administration promoted administrative information systems through computerization of administrative system and prepared the foundation of e-government computerized in the 1980s at the same time. Chun Doo-hwan administration laid the groundwork for the establishment of‘Computer Network Coordinating Committee’in 1987 and built a full-fledged national computer network. Roh Tae-woo administration promoted the computerization of public institutions like the Chun Doo-hwan administration and emphasized the continued push for more efforts in e-government and national informatization projects including cost as an investment for information industry development. From the 1970s to the late 1980s, Park Chung-hee, Chun Doo-hwan, Roh Tae-woo administration built the computerization and computer network, in fact, as the base in the e-government of S. Korea. S. Korea enacted the ‘Act on the Promotion and dissemination of National Backbone Network (1986)’at this time in 1986. The second policy change was expressed in response to the Information and Communications Technology(ICT) in the evolution of internet and web 1.0 era. Kim Young-sam administration in the early 1990s began to promote authentic administrative information business and sustained more investment for the computerization and computer network from previous government. Since‘1st phase Administrative System Computerization Projects (1978)’ of 1978, S. Korea enacted the‘Act on the Promotion and dissemination of National Backbone Network (1986)’in 1986. By this law, it was established‘National Computer Network Business Plan' in 1987. From 1987 to 1996, The major national computer network was built through efforts of promotion and dissemination of national backbone network. In this period, S. Korea enacted the‘Framework Act on Informatization Promotion(1995)’at this time in 1995, according to internal and external environmental changes like the Information and Communications Technology(ICT). The third policy change was expressed in response to the Information and Communications Technology(ICT) with the deepening of web 1.0 to web 2.0 era entry. Kim Dae-jung administration launched a full-scale e-government construction. During this time, Kim Dae-jung administration attempted to ensure the successful completion of the previous Kim Young-sam administration's first‘Informatization Promotion Plan(1996-2000)’with the motto that realize the world's highest level of computerization by 2010. In addition,‘Cyber Korea 21 Plan(1999~2002)’was also promoted. In this period, S. Korea enacted the‘Electronic Government Act (2001)’ at this time in 2001. Roh Moo-hyun administration went continuously after that propelled in foundation-building for ‘High-speed Information and Communications(1995~2005)’, for example, from the former Kim Dae-jung administration. Roh Moo-hyun administration promoted a new vision with basic plan for promoting e-government and national informatization and then at the same time pushed it out. Roh Moo-hyun administration launched‘e-Korea construction vision’ as a global leader since‘e-Korea Vision 2006’plan in 2002. Roh Moo-hyun administration established a new‘Broadband IT Korea Vision 2007’plan in 2003, according to the early completion of the focus target of‘Cyber Korea 21. In addition, Roh Moo-hyun administration in accordance with the vision of‘Broadband IT Korea Construction’promoted actively e-government and national informatization by reflecting the core such as the respective sectoral plans, like‘e-Government Road Map'. As a result, Roh Moo-hyun administration amended‘e-Government Act’from the former Kim Dae-jung government in 2007. The fourth policy change was expressed in response to the Information and Communications Technology(ICT) with the maturity of web 2.0, the entry of the mobile web 2.0 and web 3.0 era. Lee Myung-bak administration established the‘National Informatization Master Plan(2008-2012)' containing the vision of“the trust information society of creativity and advanced knowledge”through diagnose of performance and problems of e-government and national informatization in the meantime. And then Lee Myung-bak administration established the ‘National Informatization Action Plan(2009-2012)’ to complete implementation of the ‘National Informatization Master Plan(2008-2012)’ and to solve national issues through e-government and national informatization. Lee Myung-bak administration amended the‘Electronic Government Act’at this time in 2010 and‘Framework Act on National Informatization(2009)' in 2009 through the entire revision of the existing ‘Framework Act on Informatization Promotion(1995)'. E-government policy changes of S. Korea have showed significantly four kinds of great features. First, e-government policy changes in S. Korea were expressed as e-government policy by opening the policy window coupling of the three kinds of streams like problems stream, political stream, policies stream through amendment or enactment of a relevant law under the role of policy entrepreneur like Park Chung-hee, Chun Doo-hwan, Roh Tae-woo, Kim Dae-jung, Roh Moo-hyun, Lee Myung-bak, as president of S. Korea. Second, e-government policy of S. Korea evolved depending on the step-by-step development in response to the Information and Communications Technology(ICT) with an active interest and commitment of the president of the time, in accordance with the purpose to strengthen the government competitiveness despite the changes in the policy environment and continuously regime change and succession, over a long period of time since the 1970s. Third, presidents of S. Korea as policy entrepreneur built successfully e-government policies and promotion system despite regime change, have successfully inherited the policy of the previous administration. And then promotion system of government also was successfully built in the developing direction of the era, in response to the Information and Communications Technology(ICT). There was no conflict between the government ruling party and the opposing party. Both the government ruling party and the opposing party have inherited the policy of the previous administration and then developed new policy in the developing direction of the era, in response to the Information and Communications Technology(ICT). Fourth, participation of the private was relatively low, nevertheless there was some involvement with the participation of civilian experts in governmental commission related to e-government policy. Because promotion and implementation of e-government from the beginning has been conducted successfully by government of S. Korea. In that regard, it was difficult to find opposition to the construction and promotion of e-government in S. Korea. Therefore, it was difficult to find policy options presented in the private sector.

중·한 전자정부 수준 비교연구 : 전자정부대표포털 분석을 중심으로

꾸옌 부산대학교 대학원 2015 국내석사

With the development of information technology, the term e-government has emerged, becoming a necessary tool for everyday citizens. The utilization of e-government has been beneficial in the development of policies by way of promoting it to encourage citizens to become more involved and by gathering public opinion to help shape policies. It's other vital purpose is in providing services to the general public, specifically in the areas of improving efficiency, quality, and convenience; regardless of social status. Despite China and South Korea sharing similar cultural backgrounds among Asian nations, South Korea's international institutions rank right at the top, in contrast to China's which are meek considering it's strong global economic presence. For this reason, we should explore the reasons which led to this outcome and discuss how to go about implementing a much improved government, including e-government. This requires creating a unified evaluation index, analyzing previous research papers, and in this given research to measure e-government electronic policy decisions and e-service levels. Therefore, the first objective is to take a look at the current status (i.e. ranking across various categories) of both countries from the perspective of internationally accepted organizations. Secondly, their respective e-government systems will be delved into. Lastly, the history of the inception and progression of their policies and strategies over time will be studied. After creating and analyzing the unified evaluation index, it has been determined that when it comes to e-government, China and South Korea have taken different approaches. Since their perspectives of government contrast each other, it would stand a reason why they have major differences in their systems, policies and strategies. Also, it has been determined that China's weaknesses include a lack of two-way communication between its' people and the government, the ease of accessability, the lack of services for people of special needs, and in efficiency by bypassing the red tape and saving on both time and resources. With that said, the area in which South Korea did not outperform China is in transparency. In fact, China functions quite well by providing much more detail and information. In conclusion, China would do well to take steps in strengthening the ideals of e-government, to step up the government's regulatory agencies, to boost the development of policies, and to comprehensively expand and improve services. Last of all, with its already solid e-government system, it seems that Korea should primarily set its' focus on including additional transparency.

중국 소수민족정책을 통해본 다문화주의 : 조선족과 티베트족을 중심으로

정, 췌연 부산대학교 대학원 2014 국내석사

China is more than 90 % of the total national population of Han Chinese and another 10% of Chinese which are composed of 55 Multi-Ethnic Minorities. Interestingly this Ethnic Minorities have over 60% of lands within China and underground natural resources. To promote the comprehensive development of minority politics, economy, culture and other undertakings, the Chinese government has formulated a national policy through national policies on ethnic minorities and implemented a series of preferential policies. In this thesis, is to master the Chinese government on minority citizens to provide what policies and measure multiculturalism by Kymlicka and Banting (2006) proposed to analyze China's minority policy. First, the development of the Chinese government's minority policy, analyze the content of minority policy of each period of 55 ethnic minorities in Ethnic-Korean and Tibetan screened in the political, economic and social participation phase. The Multiculturalism Policy that Kymlicka and Banting wrote about, have 8 measuring indicators that are embedded in china's ethnic minority policies.In this study, by comparing the 55 ethnic minorities in China, the rapid development of Korean ethnic disputes maximum potential in all aspects of Tibetan and South Korea since the establishment of diplomatic and economic center, China's policy on ethnic minorities were related to exploration. After analyzing the results of a comprehensive analysis of the two nations, China is recognized minority policy implemented whether there are differences in these two nations, the policies that are in line with indicators of multiculturalism.

중앙행정기관 정책평가에 대한 메타평가 모형구축과 적용 : 외국인정책평가와 다문화 가족정책평가를 중심으로

고강인 부산대학교 대학원 2017 국내박사

This paper aims to strengthen capability for evaluating how central administrative agencies assess policies. To that end, the article provides problems of how central administrative agencies evaluate policies and improvements. Meta-analysis, which evaluates the entire assessment process, diagnoses limits of evaluations, utilizes the information and makes sure policy analysis properly performs. Meta-evaluation not only checks analysis results but also systematically evaluates the assessment system―including evaluating environment, results, and information. This analysis can find out the characteristics of something in common and different about central administrative agencies' policy review. Meta-analysis of central administrative agencies' policy assessment is useful since it can help conduct a comparative analysis of policy assessment―such as its methods, indicate and direction. To that end, the paper utilized policy enforcement infrastructure to determine which policy assessments would be used and categorized into five types. And the article selected Foreign Policy evaluation and Multicultural Family Policy evaluation among type-Ⅴ policies. That's because the two policies are similar in applied groups and related to many center administrative agencies. In order to analyse meta-evaluation, the article drew an indicator of detailed evaluation and assessment model used for the pre-study. It also verified the validity of them using the Delphi method, involving experts. As a result, the paper determined five evaluation areas, the fifteen models and twenty-five detailed evaluation indicators; and conducted an analysis on meta-evaluation. The analysis result showed that the two policy assessments have three things in common: First, they state a legal basis for evaluations applicable to a law and their targets are related to the city master plan. Second, there are personnel and organizations only for evaluations. But, the annual budget for evaluating the two policies is not established by central administrative agencies. There are no appraisees' opinions on evaluation results and prior education on assessment. Third, the policy assessments are undisclosed. Fourth, no incentive is provided. There are no advantages ―such as add points, fiscal effects―nor disadvantages caused by evaluation results, causing indifference. The result also said differences between the two policy assessments: First, they have guidelines on evaluations but they have different features. Foreign Policy evaluation have a guideline on independent appraisals, affecting a purpose, interested parties, and an index of evaluation. But, Multicultural Family Policy evaluation have a guideline on how to establish next year's master plan that partly includes evaluations on policies. It makes it difficult to clearly identify evaluation items above. Second, the two policy evaluations are different in time. Unlike the policy assessments of foreigners, the Multicultural Family Policy evaluation can be reflected in next year's budgets. Third, Foreign Policy evaluation have institutional regulations on using results but no systems of reviewing inspections on performance. On the other hand, Multicultural Family Policy evaluation has no institutional regulations but been checked about performance by external evaluation institutes. Central administrative agencies need to strengthen capability for evaluating policies by complementing the following details: Central administrative agencies should ⅰ) clarify institutional regulations on policy assessment by devising an independent evaluation guideline of evaluating policies; ⅱ) enhance reliability of evaluation by educating and communicating with appraisees; ⅲ) establish evaluation index fit for purposes; ⅳ) introduce institutional regulations on using evaluation results; ⅴ) open the result to the public; ⅵ) provide incentives for excellent evaluation institutes or policy makers, fostering motivation and interest in assessment.

국민연금서비스의 전자정부3.0모형에의 적용

이다혜 부산대학교 2013 국내석사

본 연구에서는 웹3.0 서비스의 등장으로 인한 전자정부패러다임의 전환과 이를 반영한 차세대 전자정부의 모델을 연구하였다. 전자정부는 발달 과정에서 웹(Web)이라고 하는 인터넷 서비스 환경에 영향을 받아 왔는데, 웹 3.0 이라고 하는 새로운 웹 서비스의 등장으로 인해 전자정부 패러다임이 어떻게 변화할지 연구하고, 그리고 그 변화를 국민연금공단의 전자민원서비스에 적용하여 실제 사례로 구체화해보았다. 연구의 구성은 기존의 전자정부1.0 및 전자정부2.0서비스에 대한 이론적 논의와 웹3.0 서비스를 정의하기 위한 작업, 그리고 웹 3.0서비스를 반영한 전자정부3.0모델을 제시하여 이를 차세대 연금서비스에 적용해보는 것으로 구성되었다. 연구 결과, 전자정부1.0에서는 행정서비스를 온라인 민원창구를 통해 제공하며 업무의 효율성 및 고객 편의성을 크게 증대시켰지만 정부 공급 위주의 서비스 한계를 완전히 개선하지는 못하였다. 전자정부 2.0 단계에서는 개방, 공유, 참여를 핵심으로 하는 웹2.0 서비스 기술들의 활용으로 정부와 기업, 고객 간 쌍방향 소통을 통해 서로 간 관계를 민주적으로 개선하였다. 최근의 웹 서비스 환경에서는 시멘틱 웹, 인공지능, 클라우딩 컴퓨팅, 빅 데이터와 같은 웹 3.0 서비스로의 변화에 따른 논의가 계속 되고 있는데 이러한 기술의 활용을 통해 웹3.0 서비스에서는 보다 지능적이고 맞춤형에 가까운 서비스들이 향후 제공될 것으로 예상된다. 전자정부 3.0모델은 이러한 웹3.0서비스의 특징과 최근 정부서비스로 활발하게 논의되고 있는 플랫폼 정부 서비스를 결합하여 맞춤형 전자정부 서비스, 플랫폼 전자정부 서비스, 유비쿼터스 전자정부 서비스의 3가지로 구성하였다. 전자정부 3.0 모델은 국민연금 공단의 서비스 중 자격 서비스, 연금서비스, 장애인지원 서비스 3가지에 적용하여 보았으며 이를 적용한 차세대 연금서비스에서는 첫째, 공단이 보유한 방대한 고객 정보를 활용하여 고객을 연령, 성별, 직업군별로 분석하고 여기에 개인의 라이프스타일을 고려한 맞춤형 서비스를 제공해야 할 것이다. 둘째, 연금 및 장애인서비스와 관련된 민간의 금융, 복지기관들과 공동의 서비스 제공이 가능한 플랫폼 공간을 만들고 법, 제도적 정비를 통해 자유로운 정보 공유 및 업무 협력을 통한 통합형 서비스를 제공해야 한다. 셋째, 고객의 편의성 향상 및 향후 정부서비스의 영역이 온/오프라인 경계가 없어진다는 점을 고려하여 다양한 유,무선 기기에 맞는 서비스 제공 및 이를 안정적으로 공급하기 위한 안전한 시스템의 개발이 필요하다. In this paper, the paradigm shift of electronic government due to the appearance of Web 3.0 and the next generation model of electronic government reflecting the shift are studied. As the electronic government has been influenced by internet service environment during the developing procedure, I studied how the paradigm of electronic government would be changed under the circumstance that a new web service called Web 3.0 appears, applied the change to electronic public affaires service of National Pension Service and materialized it into real cases. The study is composed of theoretical discussion on existing service of Electronic Government 1.0 and 2.0, the work to define the service of Web 3.0, suggestion for Electronic Government 3.0 model reflecting Web 3.0 service and application of to next generation pension service. According to the result of this study, In the Electronic Government 1.0, the service operation efficiency and client convenience was significantly improved providing Civil Administrative Service via on-line civil application window but it could not completely overcome the limitation of the service focused on service supplied by government. At the stage of Electronic Government 2.0, utilizing Web 2.0 service technology which has openness, sharing and participation as its core value, the relationship between the Government and business enterprises and those between the Government and clients are improved and became democratic via two-way communication among them. In the recent web service environment, the discussion about the transition to Web 3.0 services such as Semantic Web, Artificial Intelligence, Cloud Computing and Big Data is continued and from now on it is expected that, Web 3.0 will, utilizing these technologies, provide services which are more intelligent and similar to customized type. The Electronic Government 3.0 model integrated the characteristics of Web 3.0 service and the government service focused on platform perspective which was under vivid discussion and composed 3 services including customized electronic government service, electronic government service as a platform and ubiquitous electronic government service. I applied the Electronic Government 3.0 model to 3 services of National Pension Service including Status service, Pension service, Personal assistance service (for the disabled). First, the next generation of pension service to which the Electronic Government 3.0 is applied, should utilize and categorize the massive client data by age, gender and occupation group and provide customized service considering individual client’s lifestyle. Second, it should prepare a platform space in which the pension service can provide joint service with commercial financial institutions and social welfare agency and provide integrated type services through free information sharing and collaboration by alignment of regulation and system. Third, considering that client convenience is important and that the border between the on-line and off-line service of the government will be disappeared, it is necessary to develop a safe system to provide the service which is sustainable and suitable both for wire and wireless devices.

전자정부 서비스 품질이 전자적 정책 참여도에 미치는 영향 : 서비스 만족도 및 조직-공중관계성의 이중매개효과를 중심으로

김윤환 부산대학교 2023 국내박사

중국과 한국 전자정부서비스 비교 분석 : 전자정부서비스 대표포털 분석을 중심으로

양쉐 부산대학교 2021 국내석사

21세기는 정보기술(IT)의 급속한 발전과 각국의 정보 고속도로 건설로 인해 전자화 정부 구축이 세계적인 발전 조류로 각 국가와 지역의 종합적인 역량을 높이는 전략으로 자리 잡았다. 전자화 정부의 표현 형식과 응용 내용인 전자정부도 세계적으로 활발히 발전하고 있다. 정보기술과 인터넷의 보급과 발전은 정부 부처가 광범위하게 전자화, 인터넷화 경로로 대중에게 정보와 서비스를 제공하도록 촉진한다. 각종 전자화, 인터넷화 경로에서 정부 사이트는 가장 중요하고 보편적인 방식으로 이용된다. 정부가 인터넷상에서 제공하는 정보와 서비스를 시간과 장소에 구애받지 않고 이용할 수 있도록 하기 때문이다. 따라서 각국의 전자정부 건설 실태와 각국의 경제문화정치기술 여건 차이, 국가별 지역별 정부 사이트의 기능 실현 정도도 다르지만 정부 사이트가 이용할 수 있는 기술의 다양화와 서비스 콘텐츠의 다원화가 진행됨에 따라 각국 정부 사이트는 대부분 단순한 정보 공개에서 온라인 업무 및 대중 참여 기능으로 발전해 나갈 수 있는 공적인 서비스 능력을 갖추게 되었다. 정부 사이트는 정부가 직접 서비스를 제공하는 방식으로 정부 각 직능 부처와 사회 민간 소통의 교량 역할을 하기 때문에 정부 사이트의 서비스 업무의 질적 측면을 살펴볼 필요가 있다. 본 연구는 문헌 연구를 통해 중국과 한국 양국의 전자정부서비스 발전을 분석했다. 또 양국의 전자정부서비스를 대표하는 인터넷 사이트를 연구 대상으로 삼았다. 전자적 정보제공(e-Information), 전자적 민원처리(e-Transactional), 전자적 의견수렴(e-Interactive)을 3차원으로 비교 분석했다. 23개의 평가지표를 통해 비교를 분석했다. 비교분석의 결과에 따라 중국의 전자정부서비스 대표 포털 건설에 대한 부족과 문제점을 찾아내 제안했다.