외식산업의 속성평가, 지각된 가치와 고객만족이 재이용의도에 미치는 영향

유호영 조선대학교 산업대학원 2006 국내석사

The recent rapid growth of the food service market has resulted in the need for various service distinctions to assure competitive power. The objectives of this study are to examine how the factors influence each other by determining the appropriate measurement standard based on the food service industry attribute evaluation, perceived value, customers' satisfaction and intent for return patronage, and present and effective food service marketing Strategy based on the analytical results by patrons and market segmentation. LISREL analyses were employed to examine the hypothesized relationships among the constructs in this study. Validity and Reliability of the measurements were secured with relevant factor analyses and coefficient alpha reliability analyses, respectively. The results showed that food service industry(Soon-Dae food business) attribution evaluation had a positive effect on the perceived value and customer satisfaction and perceived value and customer satisfaction had a positive effect on intent for return patronage of the Soon-Dae food business. This study showed tat the degree of important in Customers' selection attributes evaluation was taste of food, conventional facility, cleanliness, and beauty attraction. So, the author suggests follow-on studies and limitations of this study as follows. First, the preceding studies about consumer behaviors of food service business customers are insufficient, and it was difficult to compare and analysis inherent attributes, differentiation and similarity which food service business have. Second, as the bounds of customers in food service business of this study was locally limited, the number of sample was established small, and empirical analyse was not conducted variously, there was a limitation in generalizing the results of this study. Third, Studying the degree of importance and perceived value satisfaction and revist intention customers in food service store will be needed. Fourth, if the results are acquired through widely empirical study and various analysis, the better results can be offered. therefore food service business should review the importance by selection attributes and behaviors based on the results of this study.

외식산업의 고객만족을 위한 CRM관리 방안에 관한 연구

윤준호 조선대학교 산업대학원 2008 국내석사

본 연구는 외식산업전반에 관한 고객관리의문제점들과 그에 따른 여러 가지 개선책들을 CRM의 관점에서 조사하고 CRM과 e-CRM의 적용사례들을 이론적으로 검토하여 어떠한 연관관계를 잇는지를 조사하였다. 연구를 요약하자면 다음과 같다. 첫째 .기업이 외식산업에서 고객의중요성에 대하여 얼마만큼의 인식하고 있으며 이에 따른 의지로 체계적인고객관리시스템의 도입유무에 따른 기업의 이미지성장과 매출증대에 연관성을 구체적인사례들로 제시하였으며 그 필요성에 대한 이론적 타당성을 조사하였다. 외식산업은 시대의 흐름과 소비자의 보다 나은 서비스에 대한 욕구충족을 실현하기위하여 여러 가지 마케팅의 기법들의 적용이 절실히 필요하며 기업의 오너는 소비자들의 이런 다양한 요구에 관한 수용의 의지를 항상 열어 두어야 한다. 둘째. 고객의 만족도를 향상시킬 수 있는 구체적방안의 일환으로 마케팅의 기법인 CRM을 적용하여 그 연관성과 필요성에 대하여 정리하였으며 거기에 한발나아가 e-CRM의 사례들을 조사하였다. 이는 기업의 고객들을 대상으로 한 CRM의 적용방법들 중 비교적 성공적인 사례들을 제시함으로써 적용 후에 고객들의 기업에 대한 신뢰도와 호의도를 분석함으로써 그에 따른 결과를 살펴보았다. 셋째. 구체적으로 실제 적용할 수 있는 CRM의구체적인 방법들인 고객관리시스템, 텔레마케팅, 초청장발송, e메일을 이용한 고객관리, 등을 가정하여 제시함으로써 현외식산업이 가지고 있는 문제점들에 대한 개선안을 제시하였다.

産業災害 豫防을 위한 모니터링에 관한 硏究

고영환 조선대학교 산업대학원 1992 국내석사

As the industrial technology and the science have been developed, the frequency of occurrence of industrial accident are high and the scale of the accident is also increased. Therefore the discrepancy which the production activity for improving the human wefare takes the precious life and property has been resulted from the negligence of safety supervision and the lack of safety technique. Moreover, considering that the rate of occurrence of industrial accidents in korea is very high, since the standard of the advanced countried is in the safety level, we require a safety supervision with a wide knowledge and technique in each industrial field. Although the dead from the industrial accident, his family and the handicapped have greatly contriduted to our economic growth, their difficulties in living have been appeared as a social problem under the economic policy, growth first and distribution later. Accordingly the nation and the enterprise must make institutional devices for them and pay a compensation sufficiently in order that they can live a social life normally, and prior to this, a perfect and workable preventive measure must be preceded. Most of the accidents are the artificial and the accidents by a natural accidents are merely 2 %. So if such artificial accidents (Direct cause-unsafe action and condition) can be prevented in advance, the loss of property will be reduced and as a solving method for this, this study is to prevent the occurrence of industrial accident with a prearranged preventive measure through monitoring. The monitoring means control, prevention of danger and warning by the definition of dictionary. Therefore, an effective preventive measure for the industrial accidents with this monitoring method is suggested and this study is confident that since it gives no accident company and a pleasant and cheerful working environment for workers, the enterprisers can have a benefit. Finally we must do our best for safety supervision.

建設工事의 産業災害 豫防對策에 關한 硏究

이호형 朝鮮大學校 産業大學院 1992 국내석사

Nowadays, in the constraction projects human power has been replaced by machinery. Construction works using the enlarged, state-of-the-art and new technology include so many potential dangers that workers should be protected from not only the injury of life but also property through the education of safty to them. Industry disasters in the construction fields occur when Construction Controller urges worker to do over-worklood, save the Constructio cost and make an efficiency up Unreasonally. In order to prevent from this disaster, Construction manager should do legal and moral responsibility for his workers and their family, but he ignores his duty. Beyond that the study of analysis about the preliminary safty poliy of life loss, worker's physical adaptation and conception about safty has seldom been processed. In this sense the law maker should estabilish the principle of presliminary safty. My study material is going to propose the information and materials about how we can protect worker from injury and provide the statistic amalysis by the worker's body to be disable. By solving the above problems, we can reach to the disater-free society and advanced welfare country, as we call it.

한국시멘트 산업의 육성과 유통구조의 개선에 관한 연구

황연수 朝鮮大學校 産業大學院 1986 국내석사

This paper is attempting to study on the development of the cement industry, it is possible to identify the stage of their economic growth : the preconditions for take-off, the drive to maturity, and the age of maturity. In consideration of their present general conditions, they have faced difficulties how to meet supply and demand in order to get along with each others without clogging the chute of the cement economy. In other words, they consist in under the circumstances of oversupply because of their consistent invest, new establishment, and improvement in accomodation, it thanks to the boom of the construction and the real estate, therefore, they have to look for the method to overcome this difficulties. The purpose of this study is going to make a contribution to solve the problems which is based on unbalance incurred by the difference between supply and demand. For they will cope with the things which may arike because of oversupply.

産業技術人力의 需給展望과 向後對策에 관한 硏究 : 光州圈地域을 中心으로

정봉기 朝鮮大學校 産業大學院 1991 국내석사

This research was done, recognizing that the growth is decreasing in the manufacturing sector which played a leading role for long in the development of our economy and that the imbalance between demand and supply in the industrial technicians is increasing. This treatise was intended to contribute to the industrial development, the growth in the manufacturing sector, and the vitality of our economy, analyzing the current situation in the trainning of the industrial technical man power, and suggesting the alternative to cope with the demand of the industrial technicians. This research was made for the persistent development in the underdeveloped Kwangju district and the equal relationship Compared with any other district, Hope that the planned Kwangju Sophisticated industries district will be Completed and that the industrial district will be equipped, so the industrial structure will become techonocentered and high valueadded, resulting in the Kwangju developing as much as other district and the new technology developing. Would rather that this research will be a little helpful in the development of the Kwangju district Zone.

建設現場에서의 安全事故豫防에 대한 實證的 硏究 : 勤勞者의 安全意識을 中心으로

박병선 朝鮮大學校 産業大學院 1995 국내석사

The purpose of this study is to find the relation between worker's sense of safety and safety accidents and to suggest preventive measures against accidents. So questions were posed to workers in construction fields. The results of the analysis on the actual conditions of a field of construction work are as follows. 1) Workers below the age of 30 felt the most fear of the danger of safety accidents. In other words, though young workers feel fear, they have the confidence against safety accidents. But older workers are ill-informed about the However, they had the confidence to prevent accidents. danger and are little confident of prevention. Besides, in the aspect of career in construction work, works of short career have enough knowledge of the danger and a strong will prevent accidents. 2) In the case of workers with experience of accidents, the most cause It indicates that accidents are caused by of accidents was their overaction. negligence of safety devices and arrangement, and worker's carelessness. Therefore much sense of safety is required. 3) There are safety education and safety devices in safety supervision. As safety supervision becomes better, the rate of accidents becomes lower. Accordingly, it must be noticed that good safety education, safety signboards, safety facilities, safety men, and safety devices should be prepared in construction fields. 4) According to the analysis, Worker's unstable emotion has influence on safety accidents. Therefore education for sound mind and facilities for emotional stability should be prepared before the beginning of construction. 5) The source of unstableness is' worker's own problem. But the problem of unstableness in working conditions should be solved by an employer. For example, obstruction of the way by facilities in a field of work and work on no-work days can make working conditions unstable. As the regressive analysis shows, the unstable elements of working conditions have direct influence on safety accidents. 6) Worker's knowledge of safety accidents influences prevention of accidents. That is to say, a worker's unstableness is a negative element and stability of working conditions is a positive one in prevention of safety accidents.

실버産業 開發展望에 관한 考察

김하경 朝鮮大學校 産業大學院 1997 국내석사

According to the increasing number of the aged, the problems regarding old people's residence, medical service, insurance, culture, leisure etc. have been appeared as important issues through the society. In particular, the issue of developing silver towns in the point of residential area and welfare service for the aged, according to the conspicuous trend toward nuclear families, has been mainly discussed in urban problems. Therefore, the study has been tried to find out how to effectively develop silver towns. The following is the results; First, it is strongly needed that the government should try to male real of policies on the welfare of the aged against the aging society. Second, and the silver works will he a prospecting one in the 21st century with potential according to the increasing number of the rich aged, and in regard to developing silver towns, various systems and laws and difficult procedures related to it have been confronted problems. Third, it is assumed that the aged prefer suburban residential area, which allow them to easily access to medical services, cultural facilities as well as residential district. In our country, the aged are in the increasing tendency to live independently with retirement pay, pension, insurance. So, it is desirable to encourage private organizations to investigate in silver works by loosing the conditions regarding silver works with revision of related laws, simplifying the developing procedures and tax privilege. It is required that creating social mood in which encourage public corporations with public interest and public trust and private profit-making groups to actively tale part in silver works. Publication activities for improving and promoting public awareness and interest on the silver town should be also continued.

建設工事現場의 安全意識과 改善 方案에 關한 硏究

이찬종 조선대학교 산업대학원 2007 국내석사

Bigger in the size, more diverse in the style, recently, the interest and necessity of effective safety consciousness during construction has been increased in the construction field. Through the literature reviews and questionnaire survey, this study proposes a realities of the effective safety consciousness in the construction field. Namely this study analyzes correlation between the realities of safety supervision and safety accident. The cause of safety supervision which influence safety prevention are diverse, among them, especially, the safety consciousness have great impact on the safety accident. According to, safety accidents can be protected through safety education and safety awareness of each employee. Ultimately, prevention and recognition against safety accident are changed depending on employed category of construction field, it is necessary to educate and confidence considering each employed category of construction work for safety supervision rather than to uniform education about safety consciousness.

지하밀폐공간 산업장 소음의 환경적 평가에 관한 연구

염승렬 조선대학교 산업대학원 1991 국내석사

Workers working for the underground air-tight noise space were affected in threshold shift the digestive trouble rising blood pressure laboring breath reducing operation efficiency and psychoneurosis. Therefore noises proceeded from the machine of industrial place were mesured and workers congnition investigation was enforced. The results was the followings. 1. The noise loudness of the underground air-tight industrial place is like an example that W industrial place stands for 100.0dB(A) high and A industrial place represent 70.0dB(A) low. The workers examining by hearing on operating machine are exposed to a noise pollution. Therefore the offices and the resorts using workers working for the air-tight industrial place are reguired a noise counterplan. 2. The noise of a ventilator and a compressor was occurred by dynamical causes. Compressors hardly changed soundpower derived from horse power and they were decided the sound property according to the condition of Also, ventilators and compressors suggested that they show high wise degree below 1kHz. A change of sound power derived from horse power is generally on the increase. Workers working for the underground narrow machine rooms required a good work circumstance. Therefore the perfect noise counterplan is required. 3. The main causes of noise pollusion ane compressors 69.8% and ventilators 19.8% They depend on the season. as example, summer is very serious 69.8%, generally, they have a serious effect on man regard less of season. The answers mentioned above showed us that the noise pollution have a serious effect upon society. 4. Mass communication is very important to inform the public of a noise knowledge. Machine drivers working for the industrial work for noising space for over 8 hours. They appeared the facts that the noise have a serious effect to physical trouble and working circumstaces. They also wanted to change there occupation. So the problems of the industrial place noise became powerful social problems and the noise counterplans must be provided.