프랜차이즈 스포츠센터의 서비스 품질이 고객만족 및 재구매 의도에 미치는 영향

이종길,이종호,유종렬 충남대학교 체육과학연구소 2006 體育科學硏究誌 Vol.23 No.1

The franchise sports center has been most popularized among sports service industry and has worked as a pivot of life sports. These franchise sports center should have an efforts to get the competitiveness by maintaining and managing of existing customers with differentiated marketing activities. Therefore, the study of deep analysis about the relationship of service quality, customer satisfaction, re-purchasing intention and word of mouth effect would become foundation to increase service quality, maximize customer satisfaction, and maintain existing customers and eventually it would become a major factor in establishing future marketing strategies. To achieve the purpose of this study, the questionnaires was conducted on male and female adults who use franchise sports centers in Oct. 2005. For the purpose of this study, the purposive random sampling method was used and four franchise sports centers of the most biggest sports center "R" was selected. The questionnaire was distributed to 400 members of franchise sports centers and finally, 372 data have selected except for unreliable 28 data. The finally selected data was analyzed with SPSS program V.10.0. In order to examine the characteristics of sample, the frequency analysis was performed and to examine the reliability of survey tool, reliability analysis was performed. Also, to analyze basic statistic quality and verify the hypotheses of the study, t-test, one-way ANOVA and regression analysis were conducted. Through the methods mentioned above, the results drawn from the analysis are as follows; First, as a result of examining the different customers' perceptions on service quality, customer satisfaction, re-purchasing intention and effects of word of mouth by demographic factors, except for the gender, age, re-purchasing intention and effects of word of mouth, statistically significant differences were indicated on the social status and customer satisfaction. Second, as a result of examining different customers' perceptions on service quality, customer satisfaction, re-purchasing intention and effects of word of mouth by using behavior of sports center, except for customer satisfaction, re-purchasing intention and effects of word of mouth, statistically significant differences were indicated on reliability of service quality. Third, to analyze the effects of perceived service quality on customer satisfaction ,the multiple regression analysis was conducted. Among five factors in service quality, 3 factors, tangibility, empathy and responsiveness gave statistically significant effects on customer satisfaction. Forth, to analyze the effects of perceived service quality on re-purchasing intention, the multiple regression analysis was conducted. Among five factors in service quality, 2 factors, tangibility and confidentiality gave statistically significant effects on re-purchasing intention. Fifth, to analyze the effects of perceived service quality on effects of word of mouth, the multiple regression analysis was conducted. Among five factors in service quality, 3 factors, tangibility, responsiveness and confidentiality gave statistically significant effects on re-purchasing intention. Sixth, to analyze the effects of customer satisfaction on re-purchasing intention, simple regression was conducted. The customer satisfaction imposed statistically significant influence on customers' re-purchasing intention. Seventh, to analyze the effects of customer satisfaction on effects of word of mouth, simple regression was conducted. The customer satisfaction imposed statistically significant influence on effects of word of mouth. Finally, to analyze the causal relation in service quality, customer satisfaction, re-purchasing intention and word of mouth, path analysis was conducted. Service quality affected customer satisfaction, re-purchasing intention and word of mouth. Customer satisfaction as a mediator variable between service quality and post purchase behavior also affected re-purchasing intention and wold of mouth. Also, correlations between re-purchasing intention and word of mouth imposed statistically significant influence.

만성골반통의 동서의학적 고찰 : 부인과 질환으로 중심으로

김순열 ( Soon Yeol Kim ),윤종원 ( Jong Won Yoon ) 동국대학교 한의학연구소 1996 東國韓醫學硏究所論文集 Vol.5 No.-

The purpose of this study was to generalize the conception of chronic pelvic pain(CPP)through the literature of oriental medicine and occidental medicine. The results are obtained as follows. First, chronic pelvic pain(pain of more than 6 months' duration) may include pain of gynecologic, gastroenterologic, urologic neurologic, and musculoskejetal origin. In this study, the etiologic of chronic pelvic pain may remain obscure and the relationship between certain types of pathologic, such as endometriosis or adhesions, and the pain response may be inconsistent and often inexplicable. Second, the causes of CPP through the literature of oriental medicine were reviewed as pains due to a wind-pathogen, a cold, disorder of Qi, disorder of blood stasis, a improper diet, disorder of fluid, and deficiency type etc... And the charateristic pains were concerned with a aching pain, a heavy pain, a distending pain, a pain due to mass in the abdoman, a pain likes pulling etc... The degree an4 classification of charateristic pains in current of time were dependent on subjective factors. Third, in oriental medicine, it wasn`t to be suggested concretely recognition of etiological factor in pain, But they recognised that facters were influenced by pain. For example, diretic peripheral demages were concerned with a blood stasis, a phlegm, a damp phlegm, heart, and the pains that were occurrenced by sevn emotions were concerned with a stagnancy of Qi or a stagnancy of liver-Qi.

만성비염의 사상의학적(四象醫學的) 임상분석(臨床分析)

김종열,Kim, Jong-Yeol 사상체질의학회 2002 사상체질의학회지 Vol.14 No.2

1. The purpose To know the characteristics of Sasang Constitutional Medicine treatment for cronic rhinitis patients. 2. The method We analyzed statistically 104 patients who had consulted for cronic rhinitis in Iksan Wonkwang Oriental Medicine for three years from 1999 to 2001, using electronic chart developed by Kim Jong-Yeol. 3. The results 1) The efficiency rate of treatment was 73.8% and the recurrence rate was 51.1 %. the recurrence period was within 6 months in 76.0%, so we could consider the group not recurred within 6 months as successfully treated. 2) The number of Taeumin was 64.4% of total patients, which was higher than the rate of Taeumin to all patients during same period in Iksan Wonkwang Oriental Medicine. 3) The sufficiency rate of treatment was high when the treatment period was 30-60 days. 4) The prescriptions especially efficient for treatment were those treating exterior syndrom of each constitution.

'전체적 인상'에 관한 문진항목의 통계적 분석

김홍기,김종열,Kim, Hong-Gie,Kim, Jong-Yeol 사상체질의학회 2003 사상체질의학회지 Vol.15 No.2

Objectives : To evaluate the properness and effectiveness of the question categories concerning 'total physiognomy', used in Iksan Wonkwang Oriental Medicine. Methods: We statistically analyzed data from those 1335 patients focussing on 'relative discrimination ability' to sasang constructions and 'response ratio'. Patients included in this research are only those who had been well treated in Iksan Wonkwang Oriental Medicine during the Period of three years from 2000 to 2002. The data are obtained through the electronic chart developed by Kim Jong-Yeol, and analyzed using the statistical Package SPSS. Results: The first category for discriminating Taeum type, 'heavy and looking steady', has more discriminating power and effectiveness among women than men, and especially in wemen with an age of 21 or more. The second category for discriminating Soeum type, 'delicate and modest', is more discriminating and effective among men than women, and mostly among men with ages 21-40. The third category for Soyang type, 'fast and brave', is almost equally discriminating and effective to both women and men, especially among women with ages 40 or less and among men with ages 21 or more. Finally, the forth category for discriminating Taeyang type, 'progressive', is neither discriminating nor effective among most the women than men in all age groups. Conclusions: The definition of 'relative discriminating power of constitution' and 'response ratio' are well evaluating the properness and effectiveness of the question categories regarding 'total physiognomy'. The first category is most discriminating and effective among women with ages 20 or less, and the second among 21-40 year old men, the third among women with ages 40 or less and among men with ages 21 or over. The forth category is neither discriminating nor effective.

간척지에서 옥수수 나방류 해충 3종의 발생소장

이휘종,최원영,김상열,서종호,황정동,오성환,정진교,김주일,구현나,김길하 忠北大學校 農業科學硏究所 2015 農業科學硏究 Vol.31 No.2

Occurrence of three troublesome lepidopterous pests, Ostrinia furnacalis, Helicoverpa armigera and Pseudaletia separata in corn cultivation of the reclaimed land were recorded using sex pheromone traps from 2012 to 2014. In case of O. furnacalis adult, two generations were observed in a year and its occurrence pattern was very regular. The 1st generation showed the highest occurrence in late May-early June and the 2nd generation was in late July-early August. On the other hand, H. armigera occurred at least three times a year but its occurrence was somewhat irregular. H. armigera adult showed the highest occurrence in mid May, late June, early August, respectively in 2012 but their occurrence patterns of the 2nd and 3rd generations were varied in 2013 and 2014. In case of P. separata, a few number of adult were captured during the survey period, indicating few number of P. separata migrated from China. Based on the control effect of O. furnacalis by Etofenprox and Carbofuranin 2012, June 26 treatment showed the highest control rate with 96.8% for Etofenprox, 85.8% for Carbofuran, respectively. Late treatment at June 19 and June 26 significantly decreased the control rate of O. furnacalis and June 26 treatment showed the lowest control rate of 1.9% for Etofenprox. 18.1% for Carbofuran, respectively.

경남지역 벼 친환경재배시 고품질 유색미 생산을 위한 적정 품종

김상열,한상익,오성환,이종희,권영업 忠北大學校 農業科學硏究所 2015 農業科學硏究 Vol.31 No.2

고차구조 변화에 따른 저밀도폴리에틸렌 박막의 전기적 특성

신종열,신현택,이수원,홍진웅 한국산업안전학회 2002 한국안전학회지 Vol.17 No.4

The electrical properties of polyethylene are changed by the superstructure. Such crystalline polymer as polyethylene or polypropylene changes crystallinity and products spherulite or trans-crystal when it is cooled slowly. In this study, after thermal treatment of LDPE at 100[℃], in silicone oil for an hour, we made specimens in order of slow cooling, water cooling, quenching according to cooling speed. Also, to study the influence of electrical properties due to the superstructure change, we analyzed physical properties and performed dielectric breakdown experiments using DC and impulse voltage. Moreover we measured space charges in bulk using Laser Induced Pressure Pulse(LIPP)method. Trap level of specimen is 0.064[eV] at the low temperature region, 0.31[eV] at the high temperature region in DC dielectric strength, 0.03[eV] at the low temperature region 0.0925[eV] at the high temperature region in impulse dielectric strength. As its result shows that the quantity of charges induced from the electrode surface increases with applied voltage time, and the distribution of space charges in samples increases the quantity of charges in proportion to applied voltage.

Wire Saw 슬러리로부터 Si, SiC 분리 및 제올라이트 합성에 대한 연구

한승열,이종대,박노국,이태진,류시옥 한국공업화학회 2004 응용화학 Vol.8 No.1

This study was focused on the separation of Si and from Wire Saw Slurry in Wire Saw Slicing process and synthesis of zeolite by mixing with water glass obtained from its process and Alumina. In order to separate Si and SiC from Wire Saw Slurry, Alkai disslution was used and then Na₂O showed superior dissoluble property of Si. At this time, SiC was separated as powder from Alkali apueous solution. Si was dissolved as a liquid in Alkali aqueous solution. After removing SiC powder, the powder formed was obtained from drying. Alkali aqueous solution and then it was the water glass (Na₂SiO₃)confirmed by XRD analysis. Water glass (Na₂SiO₃) and Alumina mixed with pure water made as a synthesis of zeolite through the crystallization by aging and hydrothermal reaction. The manufactured zeolite was Sodium Aluminum Silicate Hydrate confirmed by XRD analysis.

基底核病變에 依한 不隨意運動 患者 2例에 對한 臨床報告

김기열,김종대,정지천 한국한의학연구원 1997 한국한의학연구원논문집 Vol.3 No.1

Extrapyramidal movement disorders are divided descriptively into hypokinesias (such as parkinsonism), characterized by poverty and slowness of movement ; hyperkinesias (such as chorea, athetosis, dystonia, ballism, etc.), manifested by abnormal involuntary movement. Chorea refers to widespread arrythythmic movements of a forcible, rapid, jerky, restless type. Choreic movements are noted for their irregularity and variability. They are generally continuous, may be simple or quite elaborate, and affect any part of the body. Dystonia refers to abnormally increased muscular tone that causes fixed abnormal postures. Some patients with dystonia also have shifting postures, resulting from irregular, forceful twisting movement that affect trunk and produce bizarre, grotesque movements and positions of the body. The most frequent and familiar type of focal dystonia is spasmodic torticollis. It consists of an involuntary turning of the head to one side - intermittent at first, then gradually worsening to the point of being more or loss continuous. The combination of blepharospasm and oromandibular dystonia is sometimes referred to as Meige's syndrome. We report two patients with dystonia and chorea in cerebral infarction at basal ganglia. We have experienced good improvement by the oriental medicine and acupuncture trearment. The acupuncture points of LI 4, ST 36, TE 3, GB 34, GB 41, LR 3, GB 39 were used. The therapies of herb-medicine were treated by Zibu-Ganshen, Huoxue-Xifeng-Tongluo.

柔軟型 生産 시스템(FMS)의 導入,運用을 위한 理論的 考察

姜鐘烈 울산대학교 1989 연구논문집 Vol.20 No.1

오늘날 企業이 처한 競爭的 狀況은 生産시스템의 生産性(productivity)과 柔軟性(flexibility)및 製品의 信賴性(reliability)을 동시에요구하게 되었으며, 이러한 時代的 要求에 副應하여 컴퓨터와 메카트로닉스(mechatronics) 技術의 발달로 개발된 생산 시스템이 柔軟型生産시스템(Flexible Manufacturing System: FMS)이다. 향후 우리나라 企業의 競爭力 提高를 위해서는 이러한 尖端技術을 이용한 生産시스템의 導入. 運用이 불가피할 것으로 생각된다. 本 論文에서는 企業이 FMS를 導入, 運用하고자 할 때 바탕이 되는 FMS에 대한 기본적인 이해를 돕기 위하여 FMS의 主要 意思決定問題, FMS의 導入妥當性 分析方法, FMS의 柔軟性 成果測定 模型 등 FMS에 대한 몇 가지 論議들을 考察하였다. The flexibility as well as the productivity of production system is required for the firm to survive in today's highly competitive market. The Flexible Manufacturing System(FMS) has been newly developed with the aid of computer and mechatronics technology to meet this need of times. I think that it is essential for Korean firms who wish to increase competitive power to be equipped with the FMS. I introduce here several issues on FMS such as the major decision-making problems for FMS to the firms, the analysis method of the economic justification for the introduction of FMS, and the models which measures the flexibility of FMS.