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우경진 水原大學校 2014 論文集 Vol.28 No.-
This article conceptualizes the emotional labor constructs in terms of several dimensions: frequency of appropriate emotional display, attentiveness to required display rules, variety of emotions to be displayed, and emotional dissonance generated by having to express organizationally desired emotions not genuinely felt. A series of survey and in-depth interviews with various service sectors were conducted to examine the dynamics of emotional labor in the context of different service sectors. The performance of emotional labor appears to have diverse consequences for workers. Frequency of emotional display, attentiveness to display rules, variety of emotions to be displayed, and emotional dissonance are found to lead to greater emotional exhaustion. The display rules were the most significant predicator of job-related stresses incurred by emotional labor in service industry. Therefore, this study highlights profession-specific points that should be taken into account when developing prevention and/or healing programs to deal with negative impacts of emotional labor on the performance of service workers.
한국원자력산업회의,Korea Atomic Industry Forum 한국원자력산업회의 2008 원자력산업 Vol.28 No.4
세계 최대의 원자력 전시회로 꼽히는 중국 국제 핵공업 전람회(Nuclear Industry China, NIC 2008)가 지난 2008년 3월 25일부터 28일까지 나흘 동안 중국 베이징 국립농산물 전시장에서 열렸다. 2년마다 열리는 중국 핵공업 전람회는 올해로 10회째를 맞았으며, 중국을 비롯해 한국, 미국, 러시아, 스페인, 영국, 일본, 프랑스, 캐나다 등 30여 개 나라에서 참여한 200여 개 원자력 기업들로 호황을 이뤘다.