국내 스마트페이 서비스 품질 개선 우선순위 도출을 위한 Kano, 고객만족계수, PCSI 모형 연구

최재훈(Choi, Jae-hoon),김판수(Kim, Pan-soo) 한국경영교육학회 2020 경영교육연구 Vol.35 No.4

[연구목적] 스마트기기의 보급에 힘입어 가까운 시일 내 가장 급변한 분야 중 하나는 금융 분야일 것이다. 전자 금융 분야에 있어서 가장 괄목할 만한 현상은 ‘스마트폰’으로 대변되는 모바일 장치를 활용한 새로운 전자 지급 수단의 출현을 들 수 있다. 하지만, 해외 선진국에 비해 국내의 도입은 상대적으로 늦었기에 스마트페이의 기능과 역할에 관한 연구는 부족한 실정이다. 이에 본 연구에서는 국내 보급된 ‘스마트페이’를 대상으로 실제 소비자들이 어떠한 요인과 기능을 중요시하는지에 대해 실증적으로 검증함과 동시에 향후 스마트페이 발전 방향성에 대해 제안함으로써 스마트페이 산업의 발전에 방향과 속도의 향상에 대한 기여를 하고자 하였다. [연구방법] 데이터는 선행연구에서 다룬 ‘스마트페이’ 기능을 중심으로 실제 소비자 면담을 통해 가장 많이 중복되는 23개의 기능을 추출하였으며 다시 이를 바탕으로 기능 및 의미가 중복되는 문항 3가지를 제외하여 최종적으로 선정된 20개 문항을 바탕으로 Kano 모델을 측정 하였다. 또한, Kano 모델이 지니는 단점을 보완하기 위해 추가로 고객 만족 계수와 PCSI 지수를 통해 통계적 단점을 보완하였다. [연구결과] 결론적으로 KANO 품질은 일원적 5가지 요인, 매력적 2가지 요인, 당연적 8가지 요인, 무관심 5가지 요인으로 분류되었으며 PCSI지수를 바탕으로한 서비스개선 우선순위는 사용가능 매장 수, 결제 속도, 보안 정보 인증 절차, 사용 가능 시간대, 결제내역 알림, 기기 호환성, 결제 난이도, 사용 가능 지역, 결제 금액 오류, 정보 보안성, 어플내 이벤트, 할인 및 혜택 쿠폰(오프라인), 기술적 문제, 보안 정보 등록 절차, 브랜드 인지도, 등록 가능 계좌 수, 부가혜택(앱), 스마트페이 UI, 설치 난이도, 사용시 배터리 소모율 순으로 나타났다. [연구의 시사점] 하지만 해당 수치는 얼마나 개선할 수 있는지에 대한 소비자 관점에서의 참고자료로써 실제 개선순위는 현재 보유 및 활용 가능 자산, 산업의 분위기 그리고 미래 운영 방향성에 따라 적용 되어야 할 것이다. 또한, 본 연구의 결과를 통해 스마트페이 분야 자체가 일반적인 서비스 시장보다 폐쇄적인 환경으로써 서비스 개선이 매우 어려운 산업 분야임을 확인할 수 있었고 서비스 개선의 효과가 단기간에 직접적으로 나타나기는 어려운 환경이기에 무리한 개선보다는 현재 가지고 있는 기능들의 안정적인 강화가 적합할 것이라는 점을 시사한다. [Purpose] With the spread of smart devices, one of the most rapidly changing fields in the near future will be in the financial field. The most remarkable phenomenon in the field of electronic finance is the emergence of a new electronic payment method that utilizes mobile devices represented by ‘smartphones’. However, since domestic introduction is relatively late compared to overseas advanced countries, research on the function and role of smart pay is insufficient. Therefore, in this study, by empirically verifying what factors and functions are important to actual consumers for ‘smart pay’ distributed in Korea, and suggesting the future direction of smart pay development, the direction and speed of the development of the smart pay industry. It was intended to contribute to the improvement of. [Methodology] The 23 most important factors were extracted through consumer interviews. Here, the Kano model was finally measured based on 20 items, excluding 3 items with overlapping meanings. In addition, in order to compensate for the shortcomings of the Kano model, the statistical shortcomings were supplemented through the customer satisfaction coefficient and PCSI index. [Findings] Quality classification was conducted through the KANO model, and the effect of service improvement was finally quantified through PCSI and priorities were selected. [Implications] Through the results of this study, it was confirmed that the smart pay field is an industrial field that is very difficult to improve service as it is a closed environment than the general service market. Therefore, it is difficult to see the effect of service improvement in a short period of time, so it would be better to reinforce the current functions rather than an excessive improvement.

捻轉法이 竝行된 鍼刺戟 및 電鍼刺戟이 鎭痛效果에 미치는 影響

Park, Dong-Seok,Kim, Ji-Hoon,Min, Byung-Il,Oh, Soo-Myung 경희대학교 동서의학연구소 1999 INTERNATIONAL SYMPOSIUM ON EAST-WEST MEDICINE Vol.1999 No.1

Dong-Seok Park¹, Ji-Hoon Kim¹ and Byung-Il Min, Soo-Myung Oh,³¹Department of Acupuncture and Moxibustion, College of Medicine, ²Department of Physiology, College of Medicine, And ³East-West Medical Research Institute, Kyung Hee University,Seoul, Korea. Analgesic Effect of Manual Acupuncture and Electroacupuncture combined with Twirling Method. Proceeding of International Symposium on East-West Medicine Seoul. 187-200, 1999.-Twirling the needle (TN) is one of several needing methods frequently used for acupuncture in the oriental medicine. The present study was conducted to see if TN enhanced the antinociceptive effect produced by plain-or electroacupuncture in the rat tail flick test. Rats (Sprague-Dawley, 200-300g)lightly anesthetized with thiopental sodium(40mg/kg, i.p.) were used in the tail-flick test. The basal reaction time for tail-flick was 2 sec. For "plain" acupuncture(PA), a needle was inserted for 20 min into a Chock-samni (ST36) acupuncture point which (is located at the anterior tibial muscle and about 10mm below the knee joint). For electroacupuncture(EA), train-pulses(3 Hz,0.3-ms pulse width, 0.2-0.3mA) were applied to the inserted needle for the period of insertion. For combining TN with either PA or EA, TN was performed during the each acupuncture period. Two methods for TN were used; twirling 3 times for 1 second persisted for 1 min in every 5 mins(long-duration and long-interval;LDLI) and twirling 3 times for 1 second persisted for 10 sec in every 1 min(short-duration and short-interval;SDSI). PA and EA produced an increase in tail flick latency (TFL); peak increases were 21.3±5.1% and 42.1±17.3% of the pre-acupunture control, respectively, and occurred immediately after cessation of 20min-acupuncture. Performing TN combined with PA increased TFL more than PA itself by showing a greater peak increase in TFL when performed with a SDSI-TN than with a LDLI-TN(60.6±12.5% and 42.7±22.7% of the pre-acupuncture control, respectively). Performing TN combined with EA also increased TFL more than EA itself and a greater peak increase in TFL was observed with a SDSI-TN as compared to a LDLI-TN(77.5±13.8% and 67.3±14.0% of the pre-acupuncture control, respectively). These results indicate that TN enhances both PA-and EA-produced antinociception where an greater enhanced antinociception than a LDLI-TN. It is suggested that performing a SDSI-TN combined with EA seems to be one of the most effective ways to produce analgesia.

우발성으로 투여된 척수강내 고용량 모르핀에 의한 호흡정지 : 증례보고

성상훈,유수봉,류시정 고신대학교 의과대학 2010 고신대학교 의과대학 학술지 Vol.25 No.1

Epidural or intrathecal morphine injection is a useful method for management of postoperative pain and cancer pain. But the effect of intrathecal morphine is ten to twenty times more potent than epidural morphine. So inadvertent intrathecal injection of morphine during epidural injection can induce serious side effect. The authors report a patient who experienced respiratory arrest and loss of consciousness due to inadvertent intrathecal injection of high dose morphine during epidural injection for management of cancer pain. The patient was treated with intravenous bolus and infusion of naloxone for 8 hours and assisted ventilation with Ambu and she was recovered completely without any sequela.

Android SDK를 이용한 2D RPG 모바일 게임 제작

오경훈, 안성옥, 김수균 배재대학교 공학연구소 2012 공학논문집 Vol.14 No.1

Mobile game Soul Chaser was manufactured using the Android SDK. The game uses 2D graphics and RPG genre. Neat graphics and simple, easy-operation can be enjoyed by anyone, Based on the scenario with the completed structure, Causing the player's interest through a variety of events foreshadowing. Simple interface complex operation is difficult because of the nature of the mobile games, Story of conversational RPG game genre is very appropriate, because the With the development of the mobile gaming market will be even more prominence. KEY WORDS:Mobile game,Android SDK.

소아에서 Fogarty 카테터를 이용한 일측폐 환기 마취 경험

유수봉,강효석,임지훈,김두식,류시정 고신대학교의과대학 2008 고신대학교 의과대학 학술지 Vol.23 No.3

Thoracic surgery may be greatly facilitated by causing selective atelectasis of the lung being operated on (one-lung ventilation anesthesia). But the tube used for one-lung ventilation is greater outer diameter than conventional endotracheal tube when compare to each other with same inner diameter, so in some young children it is impossible to one-lung ventilation using double lumen tube or bronchial blocker tube because of narrow vocal cord. We performed one lung ventilation anesthesia using conventional endotracheal tube and Fogarty catheter as a bronchial blocker in 11-year old women who received lung biopsy surgery and left lower lobectomy.

뇌하수체 선종내 출혈의 임상분석

이봉훈,김오룡,김성호,배장호,최병연,조수호 대한신경외과학회 1999 Journal of Korean neurosurgical society Vol.28 No.5

초박막의 분자구 해석을 위한 Nanometer-Scale Dimension의 전기·광학 이미지 관찰

신훈규,권영수 東亞大學校 附設 情報通信硏究所 1999 情報通信硏究所論文誌 Vol.7 No.1

The scanning Maxwell-stress microscopy (SMM) is a dynamic noncontact elecric force microscopy that allows simultaneous access to the electrical properties of molecular system with the toporathy. The scanning near-field optical/atomic force microscopy (SNOPAM) is a new tool for surface imaging which was introduced as one application of the atomic force microscope (AFM). Here we report our recent results of its application to nanoscopic study of domain structures adn electrical functional in ultra-thin films prepared by the Langmuir-Blodgett technique, sputtering and spin coating by SMM. Furthermore, we have illustrated the SMOAM image in obtaining the merocyanine dye thin films as well as the optical transmission image.

수종 수복재에 불소 도포제 적용 후 불소유리에 관한 비교연구

김수연,김종수,유승훈 대한소아치과학회 2007 大韓小兒齒科學會誌 Vol.34 No.3

漢方藥劑의 品質評價와 藥效에 關한 硏究(第6報) : 元柴胡및 竹柴胡 水性엑스의 中樞抑制作用에 對하여 Central Depressive Action of Bupleurum Falcatum and Bupleurum Longiradiotum

徐成勳,洪南斗,權昌鎬,金壽億 慶熙大學校 1988 論文集 Vol.17 No.-

The effects of the aqueous extracts of Bupleurun falcatum and Bupleurum longiradiotum on the central nervous depressive action were studied by the behaviroral pharmacological method. The roots of Bupleuri radix was extracted with distilled water for 8 hours. Effect of extracts were tested by spontaneous movement activity using photoelectric method, openfield method, sloped plate method, rotarrod method and extension of hypnosis time induced with sodium phenobarbital and pentobarbital sodium, and defense against convulsive action induced with strychnine, picrotoxine and electric shock seizure in mice and rats. Extracts was found to pharmacologically expect above various action similar to these of diazepam but action of samples weaker than that of diazepame. Extracts of Bupleurum longiradiotum was definitely superior to the Bupleurum extracts in the central nervousderpressive action.

마이크로프로세서를 利用한 디지탈필터의 特性 改善

郭勳星,李斗秀,金定德 全北大學校 1980 論文集 Vol.22 No.-

This paper introduces a technique for implementing a second order recursive digital filter. The realization is based on the residue number system and sequentially multiplexing two look-up tables which are used for the operations of addition and multiplication. The data rate of the filter implemented with microprocessor is improved under some assumption.