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RISS 인기검색어
- 검색키워드
- 저자 : Enquist, (검색결과 5 건)
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Corporate Social Responsibility for Charity or for Service Business?
Enquist, Bo,Edvardsson, Bo,Sebhatu, Samuel Petros The Korean Society for Quality Management 2008 The Asian Journal on Quality Vol.9 No.1
Following this introduction, this paper presents two conceptual and theoretical analyses-(i) CSR and its relation to profit and charity (ii) CSR as part of a service business model. The paper then illustrates these concepts using a comparative study of four service firms, with particular emphasis on their different CSR activities and how these affect the mission of each company. All four of the service companies are global actors with strong Service Brands (Edvardsson, Enquist and Hay, 2006) and a leading position in using CSR as a driving force for doing business: IKEA, Starbucks, H&M and the Body Shop. The paper then draws together the conceptual analysis and the case studies in a discussion of how CSR can be a proactive driver in the service business. Because of the limit space for a QMOD paper the focus is on the conceptual and theoretical analysis part and the empirical part and discussion/conclusion has to be further developed.
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Jenny Gremark Simonsen,Camilla Dahlqvist,Henrik Enquist,Catarina Nordander,Anna Axmon,Inger Arvidsson 한국산업안전보건공단 산업안전보건연구원 2018 Safety and health at work Vol.9 No.3
Background: Echocardiography involves strenuous postures of the upper limbs. This study explored the physical workload in the neck and upper limbs in sonographers performing echocardiography, and the extent to which the workload differs from than in other work tasks (other sonographic examinations, and nonsonographic tasks). Methods: The physical load was assessed by inclinometry, goniometry, and electromyography methods in 33 female sonographers during authentic work using three different echocardiography techniques and other work tasks. Results: Echocardiography was characterized by low velocities of the head, arms, and wrists, and a low proportion of muscular resting time in the forearms, in the transducer limb, and the computer limb. The transducer limb was more elevated in one of the techniques, but this technique also involved a higher proportion of muscular resting time of the trapezius muscle. We also found a high proportion of awkward wrist postures in the transducer wrist in all three techniques; in one due to prolonged flexion, and in the others due to prolonged extension. Other work tasks were less static, and were performed with higher upper arm and wrist velocities. Conclusion: None of the three echocardiography techniques was optimal concerning physical workload. Thus, to achieve more variation in physical load we recommend that the equipment be arranged so that the sonographer can alternate between two different techniques during the workday. We also propose alternation between echocardiography and nonsonographic tasks, in order to introduce variation in the physical workload. Clinical expertise should be used to achieve further improvements.
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Simonsen, Jenny Gremark,Dahlqvist, Camilla,Enquist, Henrik,Nordander, Catarina,Axmon, Anna,Arvidsson, Inger Occupational Safety and Health Research Institute 2018 Safety and health at work Vol.9 No.3
Background: Echocardiography involves strenuous postures of the upper limbs. This study explored the physical workload in the neck and upper limbs in sonographers performing echocardiography, and the extent to which the workload differs from than in other work tasks (other sonographic examinations, and nonsonographic tasks). Methods: The physical load was assessed by inclinometry, goniometry, and electromyography methods in 33 female sonographers during authentic work using three different echocardiography techniques and other work tasks. Results: Echocardiography was characterized by low velocities of the head, arms, and wrists, and a low proportion of muscular resting time in the forearms, in the transducer limb, and the computer limb. The transducer limb was more elevated in one of the techniques, but this technique also involved a higher proportion of muscular resting time of the trapezius muscle. We also found a high proportion of awkward wrist postures in the transducer wrist in all three techniques; in one due to prolonged flexion, and in the others due to prolonged extension. Other work tasks were less static, and were performed with higher upper arm and wrist velocities. Conclusion: None of the three echocardiography techniques was optimal concerning physical workload. Thus, to achieve more variation in physical load we recommend that the equipment be arranged so that the sonographer can alternate between two different techniques during the workday. We also propose alternation between echocardiography and nonsonographic tasks, in order to introduce variation in the physical workload. Clinical expertise should be used to achieve further improvements.
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ISO2600 and Beyond Driving force for CSR and Quality Management towards co-creating value
( Samuel Petros Sebhatu(dr) ),( Bo Enquist(professor) ) 한국품질경영학회 2015 한국품질경영학회 학술대회 Vol.2015 No.2
Purpose - The aim of this paper is to provide a deeper understanding of ISO26000 towards reporting on corporate social responsibility and the drive to go beyond for values based governance thinking. The objective of this paper is to examine whether the process of organizational change in implementing the environmental and quality standards can act as a driving force for sustainable development (SD) and value creation and role of ISO26000 as ―facilitator” for reporting. Design/methodology/approach - The study adopts a qualitative research approach, using multiple case studies to undertake an analysis of the role of ISO26000 and the drive to go beyond for sustainable service business in different contexts of public transit services. Two case studies of regional public transit services, one from Sweden - Stockholm city region, and France - Paris city region are selected. Findings - The paper demonstrates that ―Beyond ISO26000”, as driving force for CSR and Quality Management towards co-creating value, contributes to securing sustainable service business embedded on social and environmental perspectives and governance issues. It has been shown this based on ―why and how” - by understanding how ―facilitating and unpredictability” are shaping business models to secure sustainable service business. The study has also shown ―shared responsibility” is essential for understanding that environment quality standards and reporting CSR are not merely systems of command and control, but are essential for resource integration to secure sustainable service business development. Research limitations/implications - The study provides useful insights into the need to go beyond successful adoption of ISO26000 as an active tool for SD and value creation. Future research in this area should focus on generalizing the present findings to securing sustainable service business embedded on social and environmental perspectives and governance issues in other empirical settings and conceptualization. Originality/value - The paper makes an original contribution to the on-going discussions on quality and environment management standards and service research. In service research, the main theoretical challenges of understanding and integrating value co-creation and sustainable development as a transformative service research thinking.
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