企業間 서비스 마케팅에 관한 小考 : 서비스 品質 管理를 中心으로

申炳旭 건국대학교 1994 대학원 학술논문집 Vol.39 No.-

The trend in business today is clearly towards relationship marketing. In business services, successful management should lead to a profitable relationship for both buyer and seller. This article puts forward the understanding of service quality, the classification in service quality and the direction on service quality management in business-to-business. An ongoing survey of clients' expectations can play a useful role in the beneficial development and running of client/supplier relationships. A classification that encapsulates there aspects of quality is suggest which can act as the basis for an ongoing review of client/supplier relationships relevant to most business-to-business services. The three elements of the classification scheme are designed as "hard","soft" and "outcome" quality. While the outcomes of any relationship are clearly crucial, managing the process such that the client is satisfied with the service over time has to be the prime responsibility of the seller. One method of enhancing this process satisfaction is to manage the hard and soft quality requirements of the client. Not only can this improve existing relationships, it may help to identify the best type of clients with which to work. A relationship cycle which suggests the likely paths typical relationships may follow. It highlights problem areas and opportunities where attention to the client's needs and to the "hard" and "soft" quality elements, in particular, could help keep the relationship alive. And contact personnel play a essential role in managing a succeseful long-term relationship. It is important that the key point of the management in CP creates service culture to get to service-mind and in the viewpoint of total organization concretes the supporting system for CP.

외상성 경막하수종 환아에서 조기 수술의 유용성

김병욱,이승명,김석원,김현성,신호 朝鮮大學校 附設 醫學硏究所 2004 The Medical Journal of Chosun University Vol.29 No.3

Background and Objectives: This study was performed to evaluate the usefulness of early operation in children with traumatic subdural hygroma. Materials and Methods: The subjects were eleven patients (Glasgow coma scale (GCS) score was below 10 and age was below 10 years old) who developed subdural hygroma after trauma between January 2000 to December 2002. Subduroperitoneal shunt was performed in one group and not performed in the other group. We analyzed the GCS score on admission and at 1 year after operation. Overall clinical results were evaluated retrospectively. Results: Patients who underwent operation exhibited higher GCS scores at 1 year after trauma compared to those in the patients who were treated by conservative therapy (p<0. 05). Conclusion: The early operation could be an effective treatment to children with subdural hygroma who showed delayed improvement of consciousness and to patients with hygroma that didn't decrease or was above moderate amount.

서비스 品質이 購買意圖形成에 미치는 影響

신병욱 韓日經商學會 1995 韓日經商論集 Vol.11 No.-

In order to contribute to the formulation and implementation of the efficient service marketing strategy, the improvement of service quality in the financial institution of Korea, this study is aimed at the followings; 1. To define the concept of service quality and systematize the theoretical basis for the method of its measurement. 2. To search for the suggestions of financial service marketing strategy by identifying the association between service quality and intention to purchase. The findings were summarized as follows ; 1. Service quality should be understood from an aspect of disconfirmation paradigm (performance - expectation) as the perceived service quality with the user-based approach. 2. Both service quality and customer satisfaction have an effect on the formation of the purchase intention at a similar level, and service quality and customer satisfaction were showing a high correlation. 3. In analyzing the influence that the purchase intention exercise on service quality factors, all the factors exerted an some effect on them. But the dimension of "tangibles" showed on the highest explanatory power Based on these findings, an several suggestions and made from perspective of the marketing strategy. An accurate understanding of the importance and concept of service quality is needed. Also, it is necessary to establish the accurate objective of service quality and design quality effectively by taking all quality variables into account in order to deliver service effectively. In particular, it is necessary to form the service cluture in the organization and enhance the service mind, and it is an absolute element to educate allow for contact personnel, the real decision-maker of the level of service quality. These are premised on the awareness of top management on interests in service quality and absolute support.

유통정보화를 위한 POS시스템 도입에 관한 연구

金光來,申炳旭 관동대학교 기업경영연구소 1997 경영논집 Vol.16 No.-

In recent year, domestic distribution industry has been facing drastic change. As the domestic distribution market is opened completly, the competition is being strengthened. These circumstance, as a part of strengthening competitiveness and modernization of distribution system, required the informationization of distribution on the basic of introduction and use of POS system. Therefore, this article was investigated the basic concepts of the POS system and the practical use and introduction of POS system in order to maxmize the efficiency of management for distribution companies.

기업의 물류혁신방안에 관한 연구

金光來,申炳旭 관동대학교 기업경영연구소 1998 경영논집 Vol.17 No.-

설계변수 공차를 고려한 브러시리스 모터 출력밀도 최적설계

손병욱(Byoung-Ook Son),이주(Ju Lee) 대한전기학회 2010 전기학회논문지 Vol.59 No.9

This paper presents the optimum design of the brushless motor to maximize the output power per weight considering the design parameter tolerance. The optimization is proceeded by commercial software that is adopted the scatter-search algorithm and the characteristic analysis is conducted by FEM. The stochastic optimum design results are compared with those of the deterministic optimization method. We can verify that the results of the stochastic optimization is superior than that of deterministic optimization.

EPS 안전성 향상을 위한 모터 권선 이중화 설계 연구

손병욱(Byoung-ook Son),김영성(Young-sung Kim) 한국자동차공학회 2017 한국자동차공학회 학술대회 및 전시회 Vol.2017 No.11

Recently EPS system is being developed not only in cost reduction design, but also in improving the steering stability by preventing the steering force from being lost even if some electric driving parts of the EPS system fail. In this paper, we study the control circuit for driving EPS motor and ECU duplication, and the driving characteristics for each operation, and compare the design structure and driving characteristics of the motor winding redundancy according to the number of pole slots.

Effectiveness of Early Surgery in Children with Traumatic Subdural Hygroma

Kim, Byoung-Ook,Kim, Seok-Won,Lee, Seung-Myung The Korean Neurosurgical Society 2005 Journal of Korean neurosurgical society Vol.37 No.6

Objective: This study was performed to evaluate the usefulness of early operation in children with traumatic subdural hygroma. Methods: The subjects were nine patients (Glasgow coma scale (GCS) score was below 10 and age was below 10 years old) who developed subdural hygroma after trauma between January 2000 to December 2002. Subduroperitoneal shunt was performed in one group and not performed in the other group. We analyzed the GCS score on admission and at 1 year after operation. Overall clinical results were evaluated retrospectively. Results: Patients who underwent operation exhibited higher GCS scores at 1 year after trauma compared to those in the patients who were treated by conservative therapy(p<0.05). Conclusion: The early operation could be an effective treatment to children with subdural hygroma who showed delayed improvement of consciousness and to patients with hygroma that didn't decrease or was above moderate amount.

회전자 구조에 따른 브러시리스 모터 편심 특성 분석

손병욱(Byoung-Ook Son),이주(Ju Lee) 한국조명·전기설비학회 2010 조명·전기설비학회논문지 Vol.24 No.12

The brushless motor is getting widely applied to the automotive component with the advantage of the high efficiency, high reliability and etc.. Most of the motor applications require the low vibration and acoustic noise. The cogging torque is the one of the main cause of the noise and vibration. The step-skewed rotor is used to reduce the cogging torque. We analyze the characteristics of the step-skewed rotor and non skewed rotor with the same stator by using 2-dimensional FEM. And then we analyze the characteristics variation according to the rotor eccentricity. The prototype is made and tested. As the results, the step-skewed rotor structure reduce the cogging torque and local radial force but it is more sensitive to rotor eccentricity.

컨테이너선박에 대한 ISO6954;2000(E) 적용사례

김병욱(Byoung-Ook Kim),최수현(Su-Hyun Choi),진봉만(Bong-Man Jin) 한국소음진동공학회 2004 한국소음진동공학회 학술대회논문집 Vol.2004 No.11