공인중개사시험 과목에 대한 만족도 연구

채현길(Chae Hyeon-Gil),서진형(Seo Jin-Hyeong) 한국주거환경학회 2011 주거환경(한국주거환경학회논문집) Vol.9 No.2

The purpose of this study is to evaluate the influence factors of a real estate agent examination subject satisfaction. This study was focused on survey analysis. The data for this analysis were collected from the questionnaire. The questionnaire consisted of the status of a real estate agent examination subject and the satisfaction of a real estate agent examination subject. This study used the multiple regression analysis. In the results of this survey, it is the most important problem that a number of real estate agents are not satisfied about the present examination subject. And among the five subjects, the civil law subject was a factor influencing satisfaction. This study offers some implications to improve a real estate agent examination subject. It shows the civil law subject is a factor influencing satisfaction. Especially, exam question of detailed subject and brokerage relation were influenced variables. Therefore, civil law subject need to modify exam question of detailed subject or consider new additional subject. It has to raise with real estate brokerage relation.

개업공인중개사의 직업존중감에 관한 연구

채현길(Chae, Hyeon-Gil),서진형(Seo, Jin Hyeong) 대한부동산학회 2020 大韓不動産學會誌 Vol.38 No.3

본 연구는 부동산중개업을 개설등록하여 중개사무소를 운영 중인 개업공인중개사가 느끼는 직업에 대한 존중감의 요인을 도출하여 직업존중감과 직무만족과의 관계를 설명하는 가설적 모형을 구축하여 검증하는데 목적이 있다. 이러한 연구목적을 달성하기 서울지역 개업공인중개사 224명을 대상으로 설문조사를 실시하였다. 설문에 대한 자료처리는 SPSS 22.0 통계프로그램을 이용하여 상관관계분석 및 다중회귀분석을 실시하여 다음과 같은 결론을 도출하였다. 그 결과 자긍심 요인은 통계적으로 유의한 영향력을 미치는 것으로 나타났다. 하지만 가치인식 요인과 부정인식 요인은 직무만족에 영향을 미치는 않는 것으로 분석되었다. 따라서 개업공인중개사의 직업존중감을 높이기 위해서는 직업을 통한 즐거움과 존재가치, 자랑스러움, 직업을 통한 내 자신의 성장, 좋은 직업이라 생각, 직업에 대한 자긍심을 제고해야 할 것이다. 이를 위해 개업공인중개사에 대한 소비자의 사회적 인식이 제고되고 전문가로 성장할 수 있도록 경력에 맞는 다양한 전문교육프로그램 개발과 공인중개사의 직업에 대한 위상을 제고하기 위한 협회의 노력이 필요하다 할 것이다. This study is to establish and verify a hypothetical model that explains the relationship between job esteem and job satisfaction by deriving the factors of job esteem of real estate agents operating real estate brokerage office. To achieve the study objective, a questionnaire survey was conducted on 224 licensed real estate agents in Seoul. For the data on the questionnaire, correlation analysis and multiple regression analysis were conducted using the SPSS 22.0 statistical program, and the following conclusions were drawn. Self-esteem factor was found to have a statistically significant influence. On the other hand, it was analyzed that the factor of value recognition and negative recognition did not affect job satisfaction. In order to improve job esteem of real estate agents, it is necessary to enhance the pleasure and value of existence, pride, growth of themselves through their job, and to feel pride of their job. Therefore, Korea Association of Realtors(KAR) needs to develop and provide a variety of professional education programs to real estate agents to strengthen their expertise and to put various efforts to improve consumers perception of realtors.

부동산중개 공제의 만족도에 관한 연구

채현길(Chae, Hyeon-Gil),이정민(Lee, Jeong-Min) 대한부동산학회 2012 大韓不動産學會誌 Vol.30 No.1

The purpose of this study is to suggest an alternative of mutual aid system analyzing the satisfaction of realtors who are managing the registrated office drawing the improving factors of mutual aid system of the real estate brokerage. In order to suggest an alternative, this study drew the improving factors of mutual aid system of the real estate brokerage and investigated the level of satisfaction of 220 realtors who are managing the registrated office in Seoul, Incheon and Gyeonggi-do. As a result, transparency, coverage and reliability of mutual aid system of the real estate brokerage carry a lot of clout statistically. Therefore, in order to improve the satisfaction of the mutual aid system of the real estate brokerage, the first, we have to conduct inspections for mutual aid fund usage regularly, the second, we have to adjust deductible reflecting reality and regulate the law for the reflection of the consumer s fault and the waiver of an obligation about the right to indemnity of realtors concretely, the third, we have to support legal help(legal advice, etc.) in an accident case and accomplish preventive discipline of the real estate accident through examples.

부동산중개업자의 거래정보망 신뢰성 분석

채현길(Chae, Hyeon-Gil),방경식(Bang, Kyung-Sik),문영기(Moon, Young-Gi) 한국주거환경학회 2010 주거환경(한국주거환경학회논문집) Vol.8 No.1

The study on real estate listing services has been insufficient in korea. Consequently, the analysis of real estate agency’s selection behavior factors on listing services is scarce. The purpose of this paper is to rebuild the concept of selection behavior factors on real estate listing services. Furthermore, we chose convenience, utility and profitability as factors, hypothesized that the causal relationship between satisfaction and credibility to analyze, verify it. It employed the direct questionnaire research as the research method. The result of the questionnaire was analyzed by statistical method; for data processing, along with a test for reliability in the measuring tools and Structural Equation Model with Amos 17.0; analyses were tested p<.05 significance level. Based on the analysis of the 544 observations of real estate agency in the 8 cities. The listing services weren't satisfying because of lack of chosen factors. Ultimately, credibility of the listing service was evaluated poorly. Expectations of the analytical results are as follows : First, suggestion of a methodical model of listing services. Second, possibility of supplying higher quality to real estate agency through understanding of operation elements that listing service providers need.

제4차 산업혁명시대, 주택건설업의 공생적 발전방안 연구: 공급자･소비자의 선택권 확대를 중심으로

채현길(Chae, Hyun Gil),이정민(Lee, Jeong Min) 한국부동산법학회 2020 不動産法學 Vol.24 No.1

제4차 산업혁명의 핵심은 인공지능 활용이다. 각 제어 로봇(Robot)등이 개별 공정 및 상황에 알맞게 판단을 하여 실행되게 만드는 것이다. 제3차 산업혁명 시기는 자동화 생산시스템이 주도 하면서 대량생산과 중앙 집중화된 시스템의 통제로 이루어졌다. 주택건설업도 주택보급률에 목표를 두고, 산업중심 정책으로 아파트를 대량 공급해 왔다. 그 결과 주택보급률이 100%를 넘었다. 소비자의 불만요인을 파악하여 내진설계 강화, 노인과 1인 가구를 위한 주택, 주택 수명 주기도 50년~100년 사용가능한 새로운 시스템이 필요하다. 필터링(filtering)효과를 이용하여 소비자의 선택권을 확대 한다. 인공지능과 융･복합이 가능한 분야를 찾고, 소비자 중심 접근으로 주거 민원과 하자˙분쟁이 없도록 한다. 결국 주택산업도 소비자 중심의 시스템 전환과 개별 컴퓨터와 인공지능으로 주거서비스 품질 수준을 높여야 한다. In the future, the quality of housing will be more important than its quantity. The choice of consumers and suppliers must be broadened. In order for a company to continue to grow, it must be able to see what the society and consumers require. In the housing business, the Fourth Industrial Revolution will have a huge change. The purpose of this study is to find how housing construction industry can survive and develop in this era. the fourth Industrial Revolution. It also provides development plan. It provides the way of practical coexistence, core theory review about the housing construction and the Fourth Industrial Revolution. The filtering effect will make better housing quality than the existing housing market and new supply market. The starting point of housing supply is from consumers’ point of view. We will find complaint factors. And then we will suggest an alternative option with theoretical approach. Due to change over the system, it can find the residential management model from flawless system application, moving to destruction. Computers and artificial intelligence should be used to be contributed to intelligent future homes that suit the need of each consumer. Then, provider can find a new market. Furthermore, the government utilizes an existing housing for lower class. Throughout the requirement from users and an action analysis, the housing construction needs to institute flawless system that can solve the complaints fundamentally. The result could extend option such as remote medical treatment support for senior and a single household. The provider finds a new market with the way of utilizing artificial intelligence. Moreover, the government improves the public’s quality of life by providing new policy that can support the coexistence relationship.

공인중개사의 직업전문성 인식이 직무만족에 미치는 영향

채현길(Hyun-Gil Chae) 한국집합건물법학회 2024 집합건물법학 Vol.49 No.-

부동산중개 공제의 구상권 및 대위권에 관한 연구

김대명(Kim, Dae-Myeong),채현길(Chae, Hyeon-Gil),임동진(Lim, Dong-Jin) 한국법학회 2012 법학연구 Vol.45 No.-

중개업자는 거래당사자에 대한 손해배상책임을 보장하기 위한 조치, 즉 업무보증을 설정하여야 하며, 그 업무보증설정방법 중 하나가 한국공인중개사협회가 운영하는 부동산중개 공제에 가입하는 것이다. 따라서 부동산중개 공제는 소비자의 손해배상책임을 담보하는 중요한 제도로서 무엇보다도 공제기금이 고갈되지 않고 적절하게 운용되는 것이 중요하다. 그러나 공제사업자가 공제금을 지급한 이후 구상권 및 대위권을 제대로 행사하지 못함으로써 공제기금의 효율적인 운용이 이루어지지 않고 있는 실정이다. 이 연구에서는 공제금지급에 있어서 구상권 및 대위권의 법리검토를 토대로 한국공인중개사협회의 공제사업에 대한 개괄적인 현황과 미국, 일본의 부동산중개 공제제도를 검토하여 문제점을 분석함으로써, 구상권 및 대위권 행사의 회수율을 높여 공제기금의 고갈을 방지하고 공제사업을 효율적으로 운용하기 위한 개선방안으로 첫째, 공제가입에 대한 거절기준 강화, 둘째, 인적 담보 또는 재정담보를 기초로 한 공제가입, 셋째, 공제규정과 공제약관의 개정을 통한 구상권행사 범위의 확대, 넷째, 공인중개사법 개정을 통하여 공제사고를 야기한 중개업자의 중개업에 대한 재진입 규제 등을 제시 하고 있다. A real estate agent should take actions to guarantee the liability for damages against the party for a transaction, and one of the methods to establish the guarantee is to join to Korea Association of Realtors(KAR). So, real estate brokerage mutual aid system is important one to collateralize the liability for damages of the client, one of the most important things is to manage properly without exhaustion of the mutual aid fund. However because mutual aid service providers do not exercise the right to indemnity and the subrogation right, it does not accomplish to manage the mutual aid fund efficiently. In this study, we analyzed the problems by considering the current status about Korea Association of Realtors(KAR), and the mutual aid system of the real estate agents in United States and Japan, we proposed next four enhancement ways to protect the exhaustion of the mutual aid fund by enhancement of the collect rates of the exercise of the right to indemnity and the subrogation right and to manage the mutual aid business effectively. The first is the standard reinforcement of the refusal against the joint of the mutual aid association, the second is to join the mutual aid association based on the personal and the financial collaterals, the third is the extension of the range to exercise the subrogation right through revision about rules and terms of mutual aid system, and the last is the restriction to re-entrance against real estate agent bring to mutual aid accidents through the revision of the 「Business Affairs of Licensed Real Estate Agents and Report of Real Estate Transactions Act」.

공인중개사의 고객 공감이 직무만족 및 고객지향성에 미치는 영향에 관한 연구

서진형(Seo Jin Hyeong),채현길(Chae, Hyun Gil) 대한부동산학회 2020 大韓不動産學會誌 Vol.38 No.4

본 연구는 공인중개사의 고객 공감과 직무만족 및 고객지향성의 관계를 실증분석을 함으로써 직무만족에 영향을 미치는 고객 공감 요인을 도출하고, 직무만족이 고객지향성에 미치는 영향을 설명하는 가설적 모형을 구축하여 검증하는데 목적이 있다. 이러한 연구의 목적을 달성하기 위해 서울특별시와 경기도에서 부동산중개업에 종사하고 있는 개업공인중개사와 소속공인중개사 194명을 대상으로 직무만족 및 고객지향성에 미치는 영향을 통계적으로 분석하였다. 그 결과 인지적 공감은 유의한 영향력을 미치는 것으로 나타났지만, 정서적 공감은 유의한 영향력을 미치지 않는 것으로 나타났다. 또한, 직무만족은 고객지향성에 영향을 미치는 것으로 분석되었다. 따라서 공인중개사의 직무만족도를 제고하기 위해서는 인지적 공감을 제고하여야 한다. 공인중개사의 고객에 대한 인지적 공감이 향상될수록 공인중개사의 직무만족도는 높아지고, 공인중개사의 직무만족이 선행되어야 고객지향성으로 이어질 수 있을 것이다. 이를 위해 공인중개사는 고객의 관점에서 고객을 이해하기 위해 노력하고, 고객의 관점에서 고객의 상황을 파악하고, 고객의 입장에서 생각하고 행동하며, 고객의 관점에서 고객의 행동을 이해하려고 노력하여야 한다. 특히 공인중개사는 부동산중개업의 특성상 고객과의 공감을 통한 서비스를 생각하고, 감정을 공유하며 진정성 있게 업무를 진행하는 것이 중요하다 할 것이다. 또한, 공인중개사의 개별적인 공감에 대한 인식과 노력이 필요하며, 공인중개사협회 등을 통한 고객 공감에 대한 교육이 필요해 보인다. This study is to derive factors of customer empathy which affects job satisfaction of real estate agents by empirically analyzing the relationship between customer empathy, job satisfaction and customer orientation. Also, the study is purposed to establish and verify a hypothetical model that explains the effect of job satisfaction on customer orientation. To achieve the objective, I have statistically analyzed the effects on job satisfaction and customer orientation for 194 certified real estate agents in Seoul and Gyeonggi Province. As a result, cognitive empathy was found to have a significant influence on them, but emotional one was not. In addition, job satisfaction was analyzed to have an effect on customer orientation. Therefore, to improve job satisfaction of real estate agents, cognitive empathy needs to be enhanced. With the increased cognitive empathy with customers, job satisfaction go up accordingly, which is followed by customer orientation. To this end, real estate agents should strive to understand their customers, think and act from the customers point of view. Also, they need to endeavor to understand the customers behavior in their shoes. In particular, it is important for real estate agents to offer services through empathy with customers, share feelings, and conduct business with sincerity due to the nature of the job. In addition, education on customer empathy through Korea Association of Realtors(KAR) seems to be necessary.

주거복지정책에 대한 평가자의 지향성에 따른 평가

안중만(Ahn, Joong-Man),채현길(Chae, Hyeon-Gil) 한국부동산정책학회 2013 不動産政策硏究 Vol.14 No.2

These analytic research results suggest that primary factors of housing welfare policies for low-income brackets must be introduced. This is as below First, it is found that as to the ongoing situations on housing complexes populated with low-income brackets, a wide range of needs among low-income households need to be satisfied. Second, it needs to make revival-based housing welfare policies. Third, it needs to specialize programs according to targets of policy. Fourth, it needs to coordinate the both supply and demand-focused policy means, to an adequate extent. Fifth, it needs to increase supply services for low-income brackets, in quantitative terms. And, it is required to expand the rental housing supply and eligibility criteria and the frequency of rental support, considering that the level of rental support policy for low-income brackets is extremely substandardized and the frequency of availability of it is limited. Sixth, it is important to establish the effective management system of public rental housing. Repairing systems, building linkage networks with facilities and services, and reforming overall sectors in an effective and efficient way are required in managerial terms, considering the fact that the problems surrounding the management and maintenance of public rental housing have a great influence on the satisfaction of housing among local residents. Seventh, the reform must be made on housing finance goods, in demand terms, so that local residents can get an easy access to such goods.

공인중개사의 실무교육과 전문성 인식이 직무만족에 미치는 영향

서진형(Seo, Jin Hyeong),채현길(Chae, Hyun Gil) 대한부동산학회 2020 大韓不動産學會誌 Vol.38 No.2

본 연구는 의무교육을 받은 공인중개사를 대상으로 실무교육과 전문성 인식 요인을 도출하고 이에 대한 공인중개사의 직무만족을 설명하는 가설적 모형을 구축하여 검증하는데 목적이 있다. 이러한 연구의 목적을 달성하기 위해 서울지역 공인중개사로 2020년 2월 10일∼27일까지 한국공인중개사협회에서 실시한 실무교육 교육생 332명을 대상으로 직무만족에 미치는 영향을 통계적으로 분석하였다. 공인중개사의 실무교육과 전문성 인식을 각각 독립변수로 선정하고, 직무만족을 종속변수로 채택하여 회귀분석을 실시한 결과 유의한 영향력을 미치는 것으로 분석되었다. 따라서 공인중개사가 실무교육을 통해 직무에 만족도를 높이기 위해서는 교육기관에서 교육생들이 실무교육의 중요성을 인식하고 중개업에 대한 이해도를 제고하여 적극적으로 교육에 임할 수 있도록 하고, 다른 공인중개사와의 교류를 통한 부동산정보와 현장정보 등을 얻을 수 있도록 교육을 운영하고 홍보하여야 할 것이다. 또한, 공인중개사가 전문성 제고를 통한 직무만족을 위해서는 부동산중개업에 필요한 전문지식과 전문기술, 중개업무 이해, 전문적인 중개비스 등에 대해 실무교육의 중점을 두고 현장 중심의 과목구성과 현장 중심의 중개실무를 습득할 수 있도록 실무교육을 운영하여야 할 것이다. This study is to derive the factors of practical education and professionalism perception of real estate agents who have taken practical education, and to establish a hypothetical model to their job satisfaction and verify it. To fulfill the object of the study, I statistically analyzed the relationship of practical education of realtors and job satisfaction by collecting data of 132 trainees taking KAR(Korea Association of Realtors)’practical education courses from 10th of February to 27th of Feb in 2020. As a result of performing regression analysis by setting the practical training and professionalism perception as independent variables and job satisfaction as dependent variables, it was found that there is a significant influence. Therefore, to enhance real estate agents’job satisfaction through practical education, educational institutions for realtors encourage trainees to be more engaged in the education by making them to recognize the importance of education and increasing their understanding of the job. Also, the institutions should operate and promote educational curriculum for trainees to obtain quality real estate information through exchanges with other realtors. Moreover, in order to achieve job satisfaction through the enhancement of professionalism, practical education needs to focus on providing the professional knowledge and expertise required for real estate brokerage services, and help realtors to acquire field-oriented brokerage practices.