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여혜진(Hae Jin Yeo),이동훈(Donghoon Lee),이창(Chang Yi),전혜선(Hae Sun Chun),서선영(Sunyoung Seo) 서울연구원 2011 서울연구원 정책과제연구보고서 Vol.- No.-
This study aims to explore problems of the way-finding system of Seoul subway station. In case of Seoul, there has been many problems of losing a way, looking around, going on a bootless errand, going back, asking and so forth for subway users whether they are foreigners or not. Specifically focused on four densely-used subway stations which are Seoul Station, City Hall Station, Express Bus Terminal Station, Myeong-dong Station, the research arguments are developed through site visit, investigation and analysis, discussion meeting and interviews. Investigating the real condition of signs in four subway stations, 3 types of problems are determined. The most serious problem is that the signs is not working as a way-finding system at the level of transfer guide, way-out and upper space guide, and circulation decision point guide. These problems are mostly driven because of failing to properly locate the sign and to provide the necessary level of information detail. The reason of those problems I examined from the point of planning process, production structure, and finally organization. In overall, the production of subway signs pre-empt sign system planning as well as subway sign manual do subway design guideline. Also the subway sign guideline and manual have not been developed based on behavioral and cognitive study, so it does not have any exact measuring standard and human scale to locate the signs. Policy implication is to suggest a supplementation of subway sign guideline and manual based on user’s behavioral and cognitive characteristics, integrating interagency for better quality control of way-finding system, and several demonstration projects to improve sign system and remodeling projects.