새로운 정보기술이 경영환경 및 성과에 미치는 영향에 관한 탐색적 연구

임호순(Hosun Rhim),박광태(Kwang-tae Park),김홍일(Hong-il Kim) 한국생산관리학회 2006 韓國生産管理學會誌 Vol.17 No.2

  본 연구에서는 경영 프랙티스(Business Practices)에서의 정보통신기술의 영향과 경영 성과를 탐색하였다. 경영 프랙티스(Business Practices)로는 고객관계관리(CRM), 공급사슬관리(SCM), 비즈니스 프로세스 아웃소싱(BPO), 글로벌화(Globalization)를 고려하였다. 경영 성과에는 전반적 경영 성과와 기능 부문의 비용이 포함되었다. 자료는 국제비교연구의 일환으로 수행되고 있는 BIT(The Business and Information Technologies) 조사연구에서 수집된 데이터를 사용하였으며, 이중 한국과 미국의 데이터를 사용하여 경로분석 모델의 결과를 비교하였다. 한국의 경우 SCM상에서의 커뮤니케이션에 정보통신기술의 수용도가 영향을 주고 있으나 유의한 경영성과로 연결되지는 못하고 있는 반면, 미국의 경우 생산비용의 절감으로 이어지는 점이 특이한 결과로 나타났다.   Emergence of information and communication technologies (ICTs) has changed the life style of consumers. However, literature on their influences on businesses is limited. In this paper, we explore impacts of ICTs on business practices and resulting business performances. Customer relationship management, supply chain management, business process outsourcing and globalization are considered as business practices. Business performances include overall business performances and functional area costs. Data sets are collected as a part of The Business and Information Technologies (BIT) project. Results from path analysis models are compared using Korea and US data sets. In Korea, while ICTs have a strong impact on communication on supply chain, the impact does not result in significant business performances. However, ICTs adoption is directed to performance improvement through SCM practices.

특허 인용도 지수를 활용한 공공기관 특허관리체계 개선에 관한 연구 - K연구원의 사례를 중심으로

임환(Hwan Lim),임호순(Hosun Rhim),손명호(Myung Ho Sohn) 한국IT서비스학회 2008 한국IT서비스학회지 Vol.7 No.3

  Many problems making the use and management of patents arduous is caused by the difficulty in knowing the proper value. This study has suggests the methods to evaluate the value of patents by using a quantitative assessment scale as an alternative or complementary measure instead of the existing subjective evaluation tools. This study is to find a method to determine the capability and level of research and establish the scheme of use and management of patents by using the citation index as a quantitative assessment measure. The data used in this paper has been obtained from a public-sector R&D institute, the K-Institute in Korea.

조직의 효율성 평가를 위한 공통 가중치 DEA 모형에 대한 연구

유석천(Seuck-Cheun Yoo),임호순(Hosun Rhim),박명섭(Myongsub Park),백승기(Seungkee Baek) 한국생산관리학회 2005 한국생산관리학회지 Vol.15 No.3

조직구성원의 효율성을 복수시점에서 측정하기 위해 공통 가중치를 이용한 DEA 모형을 개발하였다. 기존연구에서의 공통 가중치는 특정시점 전체 DMU를 하나의 기준으로 효율성을 평가하기 위해 제안되었지만, 본 연구는 복수 시점에서 DMU간 개선 효과 비교를 위한 공통 가중치를 계산하는 DEA 모형을 개발하였다. 공통 가중치는 조직이 그룹으로 구분되는 경우, 그룹내 구성원을 일관된 기준으로 효율성 개선을 평가하는 그룹-기간 공통 가중치와 그룹효과가 생략된 개별 DMU의 효율성 개선을 측정하는 기간 공통 가중치로 나누어 제시하였다. 개발된 모형을 이용하여 국내 A은행의 콜센터 구성원의 효율성을 평가하였다. In this study, we develop a DEA model to evaluate efficiency of an organization for multi-periods of time. We introduce two concepts of common weights: period-only common weights and group-period common weights. We test the model using a data set obtained from a bank call-center in Korea. Stability of common weights of our model is compared with that of the ordinary DEA model.

기업 생태계 관점에서 고찰한 제조업의 서비스화 이론 및 사례연구

류지희(Jihee Ryu),임호순(Hosun Rhim),박광태(Kwangtae Park),김홍일(Hong-il Kim) 한국생산관리학회 2009 한국생산관리학회지 Vol.20 No.4

서비스 산업화가 진행됨에 따라 제품에서 서비스가 차지하는 비중과 중요성은 높아지고 있으며 이러한 현상은 전통적 제조기업의 역할을 변화시키고 있다. 본 연구에서는 전통적 제조기업이 서비스를 제공하고 나아가 새로운 비즈니스를 창출하는 현상, 즉 제조업의 서비스화에 대한 이론적 배경과 연구동향을 살펴보았다. 이를 바탕으로 제품 서비스화(product servitization)의 관점에서 제조기업의 서비스화를 이해하기 위하여 목표시장, 제품-서비스-지식 통합 시스템, 공급사슬 구성원의 핵심역량으로 구성된 개념적 모형을 제시하고 서비스화 이론을 뒷받침하는 기업사례를 모형에 적용하여 분석하였다. A growing number of countries have witnessed the transition to a service economy, a trend which demands major changes in manufacturing businesses. In this paper we study of the servitization of manufacturing firms. We review the literature on servitization based on business ecosystem analysis and develop a framework to understand this phenomenon. The framework comprises three parts: target market, product‐service‐knowledge system, and core competencies of supply chain players. A case is employed to illustrate the framework.

국내 유치원의 생산성에 대한 연구 : 삼각분포를 기반으로 한 DEA-AR 모형을 활용하여

음상원 ( Sangwon Eum ),임호순 ( Hosun Rhim ),한영미 ( Youngmi Han ) 한국생산성학회 2019 生産性論集 Vol.33 No.4

We have witnessed quantitative growth of kindergartens recently. In literature, quality of kindergartens in the early childhood education have been emphasized. However, only a few studies have examined efficiency of kindergarten operations. We evaluate efficiencies of kindergartens in 17 cities and provinces in Korea using a DEA-AR model based on triangular distribution. While the efficiency of various educational institutions has been evaluated in the literature, evaluating the efficiency of kindergartens is limited to simply measuring the operating efficiency of the kindergartens and the trends by year. In this study, we compare the efficiency by subdividing into public and private ones. By compare efficiency of public, private and local differences, this study can be used as relevant data to benchmark an exemplary kindergarten or to provide future policy directions of kindergarten operation. When the number of regions to be evaluated compared to the number of input and output variables is too small, the efficiency of the original DEA model tends to be overestimated, Thus we use DEA-AR model based on triangular distribution proposed by Eum et al.(2019). Variables for DEA evaluation are selected from literature review. We find that as the judgement of the evaluator becomes clear, more conservative evaluation results than the original DEA-AR model are generated, and show that there is a significant statistical difference between the results. We also test efficiencies of public and private kindergartens and show statistical difference. The results of this study can be used as decision-support materials, such as related research or government policies.

선제적 서비스에 대한 이해와 사례연구

한영미 ( Youngmi Han ),임호순 ( Hosun Rhim ),정연승 ( Yeon-sung Jung ) 한국생산성학회 2017 生産性論集 Vol.31 No.3

Reactive behavior of enterprise fails to satisfy the changing customer needs, while proactive behavior works as means of creating value and preventing potential problems. Firms cannot continue to satisfy customers if expectation level toward service increases rapidly in a dynamic environment. It can be emphasized especially under the influence of 4th industrial revolution. Needs for creating and delivering proactive services emerge in this aspect. Based on literature review, we define the concept of proactive services. We also classify them into the following three types: service guarantee program; preventive service; condition-based predictive service. Characteristics and potential threats arising for each type are identified. We introduce various cases of firms that have implemented proactive services such as Hyundai Motor Company, SK Magic, Emart, Coway, Thyssenkrupp, Alstom, Amazon, etc. Some companies implemented multiple proactive services grouped into different categories. For example, Assurance Program of Hyundai Motor Company falls into service guarantee program category, while Before Service of the same company belongs to preventive service category. Pros and cons of proactive services are discussed. Pros include improving market share and customer loyalty through providing differentiated services. Cons include invasion of privacy, increased cost, risk of developing new services, loss of strategic focus, etc.

정부출연연구기관 전략적 성과관리체계(BSC) 구축사례

임환(Lim Hwan),임호순(Rhim Hosun),송용일(Song Yong-Il) 한국기술혁신학회 2008 기술혁신학회지 Vol.11 No.4

Kaplan과 Norton(1992)에 의해 소개된 BSC(balanced scorecard)는 다양한 기업과 산업에서 일반적인 성과평가 도구로 활용되고 있다. BSC는 전략적 목표를 구체적인 운영지표에 연계시켜 기업의 목표달성을 효과적으로 평가할 수 있도록 해 주는 장점이 있다. 본 연구는 설립 목적상공공성을 갖으면서 지식전문가로 구성된 국가R&D조직에 BSC시스템을 구축하고 적용한 사례를 보여준다. 이러한 공공 전문조직이 BSC를 통해 전략적 방향을 재정렬하고 전략집중형 조직(Strategy Focused Organization)으로 변화하기 위해서는, 기관의 고유 미션으로부터 시작하여 비전 재설정, 전략방향과 목표 수립, 핵심성과지표 도출, 전략지도(Strategy Map) 설정, 모니터링 시스템 구축에 이르는 BSC 전체 구축과정에서의 방법론에 대한 이해와 현실적 적용이 성공의 핵심적인 요소라 할 수 있다. 이에 본 K연구원의 사례에서는 그러한 적용과정을 보여줌으로 해서 공공연구기관의 BSC구축에 대한 유익한 시사점을 제공하고자 한다. The BSC which was proposed by Kaplan and Norton, is being used as a general performance measurement tool in various firms and industries. BSC approach links strategic objectives with specific operation indices and it can efficiently evaluate the attainment of the goals of the firm. This study is a BSC based case of the government R&D institute which is staffed with knowledge experts in the research areas. In order to bring a major change to a public research organization and shape a strategy focused organization, it is essential to understand the proper methodology of the whole construction process of BSC from the mission of the institute through the establishment of vision and strategic direction, KPI building, and a strategy map set, to the implementation of the BSC monitoring system. By investigating the application process, in this research we intend to provides useful implications in the BSC construction process of public research agencies.

자동차의 제품 품질, 서비스 품질이 서비스 충성도, 제품 충성도에 미치는 영향에 대한 연구

배혜정 ( Hye Jeong Bae ),임호순 ( Hosun Rhim ),신호정 ( Hojung Shin ),양인석 ( In Seok Yang ),유석천 ( Seuck Cheun Yoo ) 한국품질경영학회 2012 품질경영학회지 Vol.40 No.4

Purpose: We measure service quality based on service process and examine relationships among product quality product and service loyalty. Methods: We develop a construct to evaluate process based service quality. We collect data from customers of auto maintenance centers to measure perceived product quality service and product quality. We test relationships between constructs using structural equation model and regression analysis. Results: Relationships among perceived-product quality service quality service loyalty and product loyalty are all significant. Conclusion: Perceived-product quality has a indirect impact through service quality and loyalty in addition to a direct impact on product loyalty.

제품 서비스화(Product Servitization) 동향 및 분석

류지희(Jihee Ryu),임호순(Hosun Rhim),박광태(Kwangtae Park),김홍일(Hong-il Kim) 대한산업공학회 2009 대한산업공학회 춘계학술대회논문집 Vol.2009 No.5

서비스 산업화가 진행됨에 따라 제품에서 서비스가 차지하는 비중과 중요성은 높아지고 있으며 이러한 현상은 전통적 제조기업의 역할을 변화시키고 있다. 본 연구에서는 전통적 제조기업이 서비스를 제공하고 나아가 새로운 비즈니스를 창출하는 현상을 설명하기 위하여 제품과 서비스의 변화를 분석하고 서비스화에 대한 이론적 배경과 연구동향을 살펴보았다. 이를 바탕으로 제품 서비스화(product servitization)의 관점에서 제조기업의 서비스화를 나타내기 위하여 시장, 제품-서비스-지식 통합시스템, 가치사슬 구성원의 핵심역량으로 구성된 개념적 모형을 제시하고 서비스화 이론을 뒷받침하는 기업사례를 모형에 적용하여 분석한다.

서비타이제이션 방법론 연구: 중·소 제조기업의 핵심 프로세스를 중심으로

안철옥 ( Chulok Ahn ),임호순 ( Hosun Rhim ),최성용 ( Sung Yong Choi ) 한국생산성학회 2018 生産性論集 Vol.32 No.3

Due to the advent of service economy, servitization becomes popular as a new business model to survive in severe competitions in the market. Although there have been a number of previous studies with the increasing importance of servitization, the development of implementation methods or roadmaps has been rarely fulfilled in literature. In addition, existing methods and case studies are mostly based on major companies and successful cases. Therefore, small and medium sized manufacturing businesses who are not quite ready to start servitization have no guideline to follow. Also, there are rare case studies about failures of servitization which make the servitization more difficult because of the lack of information for what to care and what to avoid. In this paper, we propose a coherent servitization implementation methodology by classifying the degrees of servitization in the detail processes of the company, focusing on the core processes of the small and medium sized manufacturing company, and determining the scope and direction of servitization through a comparative analysis with competitors. The methodology categorizes firm’s core processes as supplier relationship process, manufacturing process and customer relationship process with a flow-chart. Categorized processes are analyzed by process characteristics table to determine the moving direction of the servitization toward the manufacturing side or the service side. Case studies of successful and unsuccessful servitizations are introduced to help understanding of how to apply the theoretic methodology into the practice. The proposed methodology is a comprehensive approach that can be applied for various areas regardless of the characteristics of an industry or a company, and provides a theoretical background on how to achieve successful servitization implementation while avoiding service paradox.