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      • KCI등재

        콜센터 근로자의 청력역치에 영향을 미치는 요인

        유계묵 ( Kye Mook Yoo ),김갑배 ( Kab Bae Kim ),정광재 ( Kwang Jae Chung ),김규상 ( Kyoo Sang Kim ) 한국산업위생학회 2011 한국산업보건학회지 Vol.21 No.3

        Objectives: Hundreds of thousands of call center workers are wearing an acoustic device for their businesses, such as telemarketing and customer counseling, and the number of the workers are increasing sharply. Because call center workers always talk to dozens of customers over the headset, they would be placed under the state of a higher risk with their hearing ability. The purpose of this study is to investigate factors that affect the hearing thresholds for the call center workers. Methods: This study investigated hearing losses of 101 workers of 5 call centers in Korea by executing puretone audiometry and self-administered questionnaires. A cross table analysis was processed to compare gender differences between male and female. Male and female hearing thresholds were compared with the Students` t-test, and one-way ANOVA was conducted to observe the difference between non-occupational and occupational characteristics in 2, 3, 4, 6, and 8 kHz hearing thresholds for the female workers. Additionally, multiple regression analysis was conducted to find the factors that affect the 4 kHz hearing thresholds. Results and Conclusions Results and Conclusions: Male hearing thresholds were higher than those of female except for 8 kHz. In the group having an ear related disease, hearing threshold of male left ear was highly affected rather than that of female in 4 kHz. There were significant differences in the variables of alcohol drinking (2 kHz) and headset volume (8 kHz) in both ears. While this study does not show any significant factors that affect the hearing thresholds in the occupational characteristics, the gender and the previous ear related diseases, non-occupational characteristics, were found as the factors in 4 kHz. It is suggested that the more detailed survey be performed to identify the occupational factors that affect the hearing thresholds in the call center workers based on the result derived from this study.

      • KCI등재
      • 음향도구 착용 근로자의 소음노출 실태에 관한 연구

        김갑배(Kab Bae Kim),유계묵(Kye Mook Yoo),이인섭(In Seop Lee),정광재(Kwang Jae Chung) 한국소음진동공학회 2011 한국소음진동공학회 학술대회논문집 Vol.2011 No.4

        There are hundreds of thousands call center workers wearing acoustic device. However, researches and noise exposure measurements on the noise transmitted from acoustic devices have seldom been performed due to difficulty of measurement and to the absence of the measuring method in Korea. The aim of this study is set up management measures to protect hearing loss on the call operator by acquiring measurement data of noise transmitted from the headset. Noise exposure measurements of 17 operators were performed in 7 call centers and Head and Torso Simulator method in compliance with the ISO Standard 11904-2 was used for the measurement of noise transmitted from the headset. Sound pressure levels(SPL) transmitted from the headset were 73.2~86 dB(A). The operator exposed to the highest SPL set up his volume control at 9 which was the highest volume level. The volume control level, adjustable from 1 to 9, could be identified 12 out of 17 operators and the range of volume levels was 4.5~9. As a result of Pearson Correlation Analysis, the correlation between volume level and SPL transmitted form the headset showed relation as significance at the 0.672 level(p<0.05). To protect hearing loss of call center operators, it is more practical and effective measure to limit the volume level below the noise exposure level, i.e. 85 dB(A), rather than to carry out noise monitoring considering cost-effective aspect.

      • KCI등재

        화학물질 노출 근로자를 위한 호흡보호구 선정 지침 개발

        한돈희 ( Don Hee Han ),유계묵 ( Kye Mook Yoo ) 한국산업위생학회 2014 한국산업보건학회지 Vol.24 No.3

        Objectives: Korean Occupational Safety and Health Agency (KOSHA) intended to provide guidance to respirator program administrators on respirator selection. The purpose of this project is to suggest a preliminary respirator selection guide (PRSG) for the final guidance certified by KOSHA for the correct selection of respirators in the workplace. Materials: This PRSG was made on the based of current status of respirator usage including respirators available in Korea, foreign documents search and so on. PRSG was partially modified NIOSH pocket guide to chemical hazards, 3M Respirator Protection Resource Guide (RPRG) and OSHA Assigned Protection Factor (APF) rulemaking. Results: Respirators for chemicals having Korean Occupational Exposure Limits (KOELs) can be recommended in PRSG. For the others chemicals that have no KOELs, PRSG tells you what respirators you can select, using a simple step-by-step approach after health hazard assessment like HSE procedure. Conclusions: PRSG helps you to decide the right level of protection for a given hazardous substance and how to select the right respirators. PRSG is thus expected to reduce significant misuses of respirators for the work environment.

      • KCI등재
      • KCI등재

        음향도구 착용 근로자의 소음노출 실태에 관한 연구

        김갑배(Kim, Kab-Bae),유계묵(Yoo, Kye-Mook),이인섭(Lee, In-Seop),정광재(Chung, Kwang-Jae) 한국소음진동공학회 2011 한국소음진동공학회 논문집 Vol.21 No.7

        There are hundreds of thousands call center workers wearing acoustic device. However, researches and noise exposure measurements on the noise transmitted from acoustic devices have seldom been performed due to the difficulty of measurement and to the absence of the measuring method in Korea. The aim of this study is to set up management measures to protect hearing loss on the call operator by acquiring measurement data of noise transmitted from the headset. Noise exposure measurements of 17 operators were performed in 7 call centers and head and Torso simulator method in compliance with the ISO standard 11904-2 was used for the measurement of noise transmitted from the headset. Sound pressure levels(SPL) transmitted from the headset were 73.2~86 dB(A). The operator exposed to the highest SPL set up his volume control at 9 which was the highest volume level. The volume control level, adjustable from 1 to 9, could be identified 12 out of 17 operators and the range of volume levels was 4.5~9. As a result of pearson correlation analysis, the correlation between volume level and SPL transmitted from the headset showed high relation as significance at the 0.672 level(p<0.05). To protect hearing loss of call center operators, it is more practical and effective measure to limit the volume level below the noise exposure level, i.e. 85 dB(A), rather than to carry out noise monitoring considering cost-effective aspect.

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