집단주의와 성취욕구가 조직시민행동에 미치는 효과 및 성의 조절효과에 관한 연구

안관영(Kwan Young Ahn),이병직(Byung Jig Lee) 한국경영학회 2002 經營學硏究 Vol.31 No.5

Although the study of OCB has increased greatly in recent years, a little works have focused on the relationship between individual difference factors and extrarole behavoir, and the moderating effects of sex on the relationship between two factors. The first purpose of this paper is to examine the relationships between 2 individual difference factors(collectivism, needs for achievement) and organizational citizenship behavior(OCB), and the second purpose is to review the moderating effects of sex in the relationships. To assess the moderating effects, the hierachical regression procedures outlined by Cohen & Cohen(1983) and Baron & Kenny (1986) were applied. According to the empirical analysis based on the data from 698 teachers out of 50 primary and secondary schools in Wonju province, it is found that collectivism and needs for achievement have impacts on OCB. Specially needs for achievement has more impacts on OCB than collectivism. Also it is found that needs for achievement has more affirmative impacts on courtesy in male teachers group than in female group. And it is resulted that collectivism has significant impact on civic virtue in male group, but not in female group.

서비스업 종사자의 직무특성이 창의성 및 점진적 혁신에 미치는 효과

안관영(Ahn, Kwan Young) 한국서비스경영학회 2011 서비스경영학회지 Vol.12 No.2

This paper is to investigate the relationships among job characteristics, individual creativity, and incremental innovation, and the mediating effect of creativity on the relationship between job characteristics and incremental innovation. Data of 241 questionnaires were gathered from customer encountering employees of service business in Kangwon area. The results of empirical analysis are as follows; First, autonomy, job variety, feedback is positively related with creativity. Second, creativity is much positively related with all incremental innovation factors. Third, creativity has mediation effects on the relationship between job variety and all incremental innovation factors, on the relationship between autonomy and operational/service innovation, and on the relationship between feedback and process/service innovation. But creativity does not have mediation effects on the relationship between job importance and all incremental innovation factors.

안전분위기와 산업재해와의 관계에 대한 연구

안관영(Kwan-Young Ahn) 한국산업경영시스템학회 2004 한국산업경영시스템학회지 Vol.27 No.1

With Zohar(1980)'s research on safety climate and industrial safety, occupational safety and health literatures begin to emphasize the influence of organizational context. Based on this research trend, this paper tried to review the relationship between individual/ organizational factors and occupational accidents. Based on the responses from 643 manufacturing workers, this paper reviewed the relationship between antecedents(safety knowledge, safety motivation, safety education, and safety precaution activity) and safety consequences(accident parts, accident number, resting days). The results of statistical analysis showed that many antecedents have significantly negative relationships with safety consequences

교육서비스가 교육성과에 미치는 영향

안관영(Ahn, Kwan Young),곽영환(Kwak, Young Hwan),이병직(Lee, Byung Jig) 한국서비스경영학회 2000 서비스경영학회지 Vol.1 No.-

리더십과 서비스품질의 관계에 대한 연구

안관영(Kwan-Young Ahn) 한국산업경영시스템학회 2004 한국산업경영시스템학회지 Vol.27 No.1

As the family's revenue and the preference for the quality of life increase, outdoor food and meal industry is rapidly growing up in Korea. Thus employee's service quality is much more necessary in this industry. This paper reviews the relationship between the leadership and the service quality. Samples collected from restaurant employee were 571 cases and were analyzed to test the relationship between the leadership factors and the service quality factors. Statistical results showed that the leadership influences to the tangibility and the empathy among service quality factors more than to other factors. And the transformational leadership style is more effective than transactional leadership style

조직문화가 점진적 혁신에 미치는 효과 및 개인특성의 조절효과

안관영(Ahn, Kwan-Young),박경배(Park, Kyung-Bae) 한국인적자원관리학회 2009 인적자원관리연구 Vol.16 No.S

본 연구는 조직문화가 점진적혁신에 미치는 효과와 두 변수간의 관계에서 창의성과 A형성격의 조절효과를 검증하고자 하였다. 서비스업에 종사하는 접점종업원 306명으로부터 받은 설문을 바탕으로 실증분석하였다. 분석 결과 조직문화의 구성요소 중 친화적문화와 진취적문환는 프로세스혁신, 운영혁신, 서비스혁신 모두에 대하여 긍정적 영향을 미치는 것으로 나타났으며, 보존적문화와 합리적문화는 영향을 미치지 않거나 매우 미미한 영향을 미치는 것으로 나타났다. 조절효과에 대한 분석결과, 창의성의 경우는 보존적문화와 프로세스혁신의 관계, 그리고 진취적문화와 서비스혁신의 관계에서 부정적 영향을 미치는 것으로 나타났다. A형성격은 보존적문화와 운영혁신, 그리고 진취적문화, 합리적문화와 서비스혁신의 관계에서 긍정적 영향을 미치며, 친화적문화와 서비스혁신의 관계에서는 부정적 영향을 미치는 것으로 나타났다. While the importance of service is growing in service industry and also expanding beyond to other industrial sectors, many scholars are much interested in service innovation and incremental innovation. The purpose of this paper is to investigate the relationship between organizational culture and incremental innovation, and the moderating effect of personal characteristics in service firms. Data of 306 questionnaires were gathered from customer encountering employees of service business in Kangwon and Metropolitan area. The results of this study are as follows; First, it is analyzed that affiliative culture and progressive culture are positively related with process innovation, operation innovation, and customer-service innovation respectively, but maintainable culture and rational culture are very little related with them. Second, it appears that creativity affects partly on the relationship between organizational culture and incremental innovation, and also A-type personality affects especially on the relationship between organizational culture and customer-service innovation.

경제적 · 심리적 요인과 이직의도의 관계에 대한 연구

안관영(Ahn Kwan-Young) 한국경영교육학회 2007 경영교육연구 Vol.48 No.-

본 논문은 외식업계 종사자들이 인지하는 경제적 요인(보수, 승진가능성, 전직기회)과 심리적 요인(직무만족, 동료관계만족, 감독자만족)이 이직의도에 미치는 효과와 경제적·심리적 요인과 이직의도간의 관계가 성별에 따라 차이가 있는 가를 검증하고자 하였다. 실증분석을 실시하기 위하여 강원 영서지역의 외식업체에 종사하는 256명으로부터 설문을 수집하였다. 분석결과 경제적 요인 중 승진가능성은 이직의도에 부의 영향을 미치며, 전직기회는 정의 영향을 미치고, 심리적 요인인 직무만족, 동료관계만족, 감독자만족은 모두 이직의도에 부의 영향을 미치는 것으로 나타났다. 보수만족은 이직의도에 영향을 미치지 않는 것으로 나타났다. 경제적·심리적 요인과 이직의도간의 관계의 성별에 따른 차이의 분석결과 승진 가능성이 높을수록 이직의도는 낮아지는데 여성에 비하여 남성의 경우에서 더욱 낮아지는 것으로 나타났으며, 전직기회가 높을수록 이직의도는 높아지며, 여성에 비하여 남성의 경우에서 더욱 높아지는 것으로 분석되었다. 다른 요인인 보수만족, 직무만족, 동료관계만족, 감독자만족의 경우에는 이직의도에 대하여 성별과의 상호작용 효과가 없는 것으로 나타났다. This paper examines the relationship between economic-psychological determinants and turnover intention, and the moderating effect of employee gender. Data for this purpose were gathered from 256 employees in food service industry of the western area of Kangwon province. Result of multiple regression indicated that perceived promotion chance, job satisfaction, coworker satisfaction, supervisory satisfaction relate negatively with turnover intention, and transfer opportunity relates positively with turnover intention, but pay satisfaction appears to have non-significant relation with turnover intention. Results of hierarchical regression analysis to test the moderating effect of gender showed that promotion chance impacts negatively on turnover intention, and such an relation is more negative in male employee than in female worker. Also, transfer opportunity appeared to impact positively on turnover intention, and such an relation is more positive in male employee than in female worker.

학교장의 리더십이 교사들의 임파워먼트에 미치는 효과

안관영(Ahn, Kwan-young),김준기(Kim, Jun-kee) 한국경영교육학회 1999 경영교육연구 Vol.18 No.-

인력감축에 따른 잔류종업원의 반응에 대한 고찰

안관영(Ahn, Kwan-Young) 한국경영교육학회 2003 경영교육연구 Vol.29 No.-

정보통신 분야 종사자의 내부마케팅노력이 서비스품질에 미치는 효과

안관영 ( Kwan Young Ahn ),박노국 ( Rho Gook Park ) 한국품질경영학회 2007 품질경영학회지 Vol.35 No.4