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THE ROLE OF CUSTOMER SERVICE CENTER TO BUILD LOYALTY RELIATIONSHIP
Younghee Lee,JungKun Park,Ren Tianbao 서비스마케팅학회 2016 서비스마케팅학회 학술대회 발표논문집 Vol.2016 No.5
With the recent advancements in information and communications technology, e-contact centers have taken on a new role in the retail world. They have become an essential gateway to retailers’ relationship with their customers. The use of consumer-trusted advanced communication technologies in e-contact centers has been found to play an important role in the creation of customer loyalty. The purpose of this study was to investigate the effect of consumer trust in information and communication technology on the trust, satisfaction, and loyalty that customers develop with e-contact centers and to provide an integrated model to assess the effect of a trustsatisfaction- loyalty linkto e-contact centers on the formation process of their loyalty to retailers. The results suggest that trust in communication technology plays an important role in the formation process of customer trust, satisfaction and loyalty within e-contact centers, and that customer trust, satisfaction, and loyalty to e-contact centersare linked to their loyalty to retailers.
A Study on Psychological Change of Depressed Children in a Psychotherapy Program with Loess
Lee Younghee,Lee Sangdo 국제온돌학회 2016 International Journal of Ondol Vol.9 No.2
The purpose of this study is to develop a psychotherapy program using loess that can help to reduce depression and daily life stress and to improve self - esteem. When depression begins in childhood, it is confirmed that the recurrence rate is very high in adulthood. There was no significant change in depression as a physical symptom with the use of loess, but it was significantly decreased in negative depression symptom that derogatory oneself, and significant decrease in loss of interest, behavioral problems, and depressed emotions. This suggests that psychological and social intervention for children with depression can be effectively promoted and depression can be reduced by suggesting appropriate psychotherapeutic interventions for children to cope with depression.
The Predictability of Receptive Vocabulary Size : to Assess College Students’ TOEIC?? Readiness
Younghee Cheri Lee 한국영어학학회 2021 영어학연구 Vol.27 No.1
This article examines whether receptive vocabulary size can forecast college students’ TOEIC?? readiness using the New General Service List Test (NGSLT). A growing body of empirical research has evidenced that L2 vocabulary knowledge is one of the most vital factors in language learning and academic success in the EFL context. Of convincing arguments on the predictability of L2 learners’ vocabulary size, it has been claimed that L2 learners’ vocabulary size is strongly correlated with receptive skills of language like reading and listening. Even though Korea is one of the biggest consumers of the TOEIC?? assessment arranged by the ETS, however, TOEIC?? readiness has rarely been problematized in practical aspects assisting college students’ career goal-oriented language learning needs, thereby failing to help students aware of their TOEIC?? readiness in advance without any financial burdens imposed on themselves. This study thus sought to investigate the correlated linear relationship between the NGSLT Vocabulary Size Scores and the official TOEIC?? Test Scores produced by over four hundred two-year college students majoring in airline services. Overall, it was attested that the New General Service List Test (NGSLT) had a high predictive power of the TOEIC?? readiness for those collegiates seeking a position as a flight attendant in the airline industry. This study concludes that what starts as building L2 vocabulary size can quickly escalate into the TOEIC?? skills’ growth, entailing the enhancement of L2 English proficiency both in reading and listening. Some pedagogical implications will also be addressed pertaining to how L2 learners can self-promote autonomous learning.
Lee, Hyukmin,Unemo, Magnus,Kim, Hyo Jin,Seo, Younghee,Lee, Kyungwon,Chong, Yunsop Oxford University Press 2015 The Journal of antimicrobial chemotherapy Vol.70 No.9
<P>Objectives: Antimicrobial resistance (AMR) in Neisseria gonorrhoeae is a major concern globally; however, no comprehensive AMR data for gonococcal isolates cultured after 2006 in Korea have been published internationally. We determined the susceptibility of N. gonorrhoeae isolates cultured in 2011-13, the mechanism of extended-spectrum cephalosporin (ESC) resistance and the molecular epidemiology of gonococcal strains in Korea. Methods: In 2011-13, 210 gonococcal isolates were collected in Korea and their AMR profiles were examined by the agar dilution method. The penA, mtrR, penB, ponA and pilQ genes were sequenced in 25 isolates that were resistant to ESCs and 70 randomly selected isolates stratified by year. For molecular epidemiology, N. gonorrhoeae multiantigen sequence typing and MLST were performed. Results: None of the N. gonorrhoeae isolates was susceptible to penicillin G and most were resistant to tetracycline (50%) and ciprofloxacin (97%). The rates of resistance to ceftriaxone, azithromycin, cefpodoxime and cefixime were 3%, 5%, 8% and 9%, respectively. However, all isolates were susceptible to spectinomycin. Twenty-one (84%) of the 25 ESC-resistant isolates contained the non-mosaic PBP2 XIII allele; however, the remaining 4 (16%) possessed the mosaic PBP2 X allele, which has been previously associated with ESC resistance including treatment failures. Conclusions: In Korea, susceptibility to spectinomycin remains high. However, the recent emergence of ESC-resistant N. gonorrhoeae strains, including strains possessing the PBP2 mosaic X and non-mosaic XIII alleles, is a major concern and enhanced AMR surveillance is necessary to prevent transmission of these strains.</P>
A Verification of Fault Tree for Safety Integrity Level Evaluation
Younghee Lee,Jinkyung Kim,Junghwan Kim,Il Moon 제어로봇시스템학회 2009 제어로봇시스템학회 국제학술대회 논문집 Vol.2009 No.8
This study focuses on a novel approach which automatically proves the correctness and completeness of fault trees based on a formal model by model checking. This study represents that the model checking technique is useful when validating the correctness of informal safety analysis such as FTA. The benefits of this study are that it provides the probability of formally validating FTA by proving correctness and completeness of the fault trees. In addition to this benefit, it is possible that the CTL technique proves the FTA based SIL.
Lee, YoungHee,Kwon, Hyung-Joo Landes Bioscience 2012 Oncoimmunology Vol.1 No.7
<P>Low efficacy of peptide vaccines limits their potential application. We developed a powerful strategy to produce epitope-specific antibodies using peptides. Immunization with novel formula into mice showed target-specific prophylactic and therapeutic effects against tumors. Our strategy will be useful for rapid eiptope screening, therapeutic antibody production and cancer vaccine development.</P>
Application of Distance Education for Mathematics of Junior High School
Lee, Younghee 한국수학교육학회 2002 수학교육연구 Vol.6 No.2
Recently a new type of educational method through the internet, distance education, has been developed with technology development. To find out any complement between distance education and traditional in-class education, a series of study with junior high school mathematics were conducted. Both distance education and in-class education have merits and shortcomings. Some advantages with distance education shown from the study can be used for complement to in-class education depending on the contents and subjects. Distance education in mathematics education can be a good turning point for future education.