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황다예,장혜자 한국식생활문화학회 2020 韓國食生活文化學會誌 Vol.35 No.2
This study aimed to identify whether or not four service situations varying according to positive and negativecombinations of physical evidence and functional service influence store image and purchase behavioral intentions ofcustomers at bulgogi restaurants. The video-scenario technique was used for the study. Data were analyzed with the SPSS(Window 19.0) package using frequency analysis, one-way ANOVA, 2 by 2 factorial ANOVA, exploratory factor analysis,and multiple regression analysis to confirm the hypotheses. The combined effect of functional service and physical evidenceinfluenced store image and purchase intention. In terms of seperate effect of physical evidence and functional service, theeffect of employee service on store image was more powerful than that of physical evidence, even though the effect differeddepending on the situation. Purchase intention was only influenced by functional service quality from employees under thefour different scenarios. Thus, when opening a Korean restaurant, proper management of tangible evidence suitable toservice, and the prices expected from local customers should be determined. Additionally, extremely high or low levels ofphysical evidence management should be avoided.
국군간호사관생도의 자아존중감, 인권감수성, 환자 권리에 대한 인식
김지영,이채운,이혜진,황다예,강명숙 국군간호사관학교 군건강정책연구소 2019 군진간호연구 Vol.37 No.1
Purpose: This study aimed to identify the correlation among self-esteem, human rights sensitivity and the perception of patients’ rights of cadets in Korea Armed Forces Nursing Academy. Methods: The data were collected from 208 cadets with structured questionnaires in August of 2018 and analyzed using SPSS 20.0 program. Results: The average of self-esteem, human rights sensitivity and the patients’ rights awareness of participants were 2.60±.28, 3.39±1.27 and 4.70±.38 respectively. The cadets reported the highest score on the right of migrant workers and the lowest score on the right to privacy among the six episodes. In respect of the perception of patients’ rights, the cadets reported the highest score on the right pursue human worth and dignity and right to equality and the lowest score on the right to know and make autonomous decision. Human rights sensitivity was significantly different in gender, grade, clinical practice experience and education experiences in regards to human rights. There was statistically positive correlation between the sensitivity of human rights and the awareness of patients’ rights. Conclusion: It is required to design a more efficient nursing curriculum so that cadets enhance human rights sensitivity and awareness regarding patients’ rights.