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의학도서관 이용자의 전자저널 이용행태와 서비스품질 지각 분석 : K대학교 의과대학 교수 및 대학원생을 중심으로
정보환경의 변화는 전자저널에 대한 이용자의 요구를 증가시켰으며, 도서관은 이러한 요구를 바탕으로 다양한 전자저널을 구독하고 있다. 전자저널은 의학도서관에서 비중과 이용률이 높아 장서의 핵심이라 할 수 있다. 이 연구에서는 의학도서관 이용자의 전자저널 이용행태 분석과 서비스품질에 대한 신분간의 지각차이를 알아보고자 K대학교 의과대학의 교수와 대학원생을 대상으로 연구를 수행하였다. 이 연구의 결과는 다음과 같다. 첫째, 의학도서관 이용자중 교수들은 관심분야의 최근 연구동향을 알고자 할 때, 대학원생은 연구과제의 수행이나 결정을 위해 정보를 가장 많이 이용하는 것으로 나타났다. 정보입수방법으로는 컴퓨터를 통한 인터넷검색을 주로하며, 학술저널을 가장 선호하고 있다. 둘째, 학술저널의 매체로는 전자저널을 선호하며, 더 많이 이용하는 것으로 나타났다. 저널은 6개월에서 1년 이내의 발행된 것을 가장 많이 이용하고 있었다. 셋째, 전자저널 이용은 연구실과 병원에서 많이 이루어지며, 의학도서관 홈페이지를 통해 전자저널로 접근하는 것으로 나타났다. 가장 많이 이용하는 데이터베이스는 PubMed이며, 입수한 자료는 다운로드를 받아 저장하거나, 프린트하는 방법을 선호하였다. 반면 입수하지 못한 자료는 상호대차를 하거나 도서관의 담당자에게 문의하지만 대학원생집단의 경우 포기하는 경우도 높게 나타났다. 이 연구의 가설 검증결과는 다음과 같다. 첫째, 전자저널의 서비스품질은 신분에 따른 지각의 차이가 있는 것으로 나타났다. 사용편리성, 접근성, 콘텐츠자원은 지각의 차이가 없으나 지원성은 지각의 차이가 있는 것으로 나타났다. 둘째, 전자저널에 대한 만족도와 가치는 지각의 차이가 있으며, 교수의 지각의 높은 것으로 나타났다. 셋째, 만족도에 가장 큰 영향을 미치는 변수는 지원성이며, 다음으로 사용편리성, 콘텐츠자원 순으로 나타났다. 접근성은 만족도에 유의한 영향을 미치지 않는 것으로 나타났다. 이 연구의 결과는 의학도서관의 전자저널 이용행태와 서비스품질을 교수와 대학원생의 지각 차이를 분석한 최초의 연구라는데 의의가 있다. 이 연구의 결과를 바탕으로 연구자가 미처 고려하지 못한 부분을 보완, 수정하여 후속연구가 수행될 필요성이 있을 것이다. Libraries are subscribing to various electronic journals to meet the increased demands of users, which are caused by the changes in information environment. Electronic journals are especially important for medical libraries. In medical libraries, electronic journals can be regarded as the core component since they are a major part of the collection with high utilization rate. To analyze the medical library users' utilization behavior and service quality perception of electronic journals, this study has surveyed the professors and graduate students at K university school of medicine. The general findings of this study are as follows. First, the results showed that the most frequent use of information by medical school student was to conduct research project and by medical school faculty was to investigate recent research trends in areas of interest. Both students and faculty used the Internet to acquire information with high preference of academic journals. Second, the study found that users preferred electronic journals and used them more frequently than printed journals. It was shown that journals published within 6 months to a year were used most frequently. Third, it was presented that electronic journal use occurred mostly in laboratories and hospitals and was accessed through medical library homepage. PubMed was the most commonly used database, and the preferred method of data acquisition was printing or saving by downloading. On the other hand, it was shown that materials that were not readily available were obtained either through interlibrary loan or consultation with a librarian. Notably, there was a high rate of task abandonment (i.e., giving up of dataacquisition) among graduate school student population. The conclusions of the study are as follows. The study found differences between study groups (i.e., faculty and students) in perception of electronic journal quality. The study also found differences in perception of satisfaction of electronic journals. The most influential factor for the perceptionof satisfaction was supportiveness followed by convenience of use and content resources. This study, which is the first study to analyze the differences among medical library user groups’ utilization behavior and service quality perception of electronic journals, makes a significant contribution to the field of library and information science and lays the groundwork for future studies of electronic journal use.
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Building telecom markets : evolution of governance in the Korean mobile telecommuication market
조화순 Northwestern University 2003 해외박사
This study analyzes the Korean path of telecommunications market liberalization. An analysis of the Korean mobile market liberalization reveals that international and technological changes had significant impacts on the decision to liberalize the telecom market and on state-industry relationships. Changes in the international market, prompted by the United States' telecom liberalization initiative and the GATT/WTO regime, and technological revolution in the telecom, forced the Korean government to embrace the rule of market liberalization. This required fundamental reforms in the domestic telecommunications system, so that the country could secure an international competitiveness that the old state monopoly would no longer provide. As the assumption that the state had a major and direct role in telecommunications, thorough monopolistic control, was challenged, the state's mode of governing in telecommunications was revised to invite into the equation the private sector and foreign companies that employ market mechanisms. Hence, regulatory reform in the Korean telecom market produced so-called "governance" as a new governing strategy of the sector. However, the state-market arrangement in the Korean mobile telecom market took a distinct path and evolved from state monopoly toward what I called "centralized governance" and later toward "flexible governance," rather than toward the "liberal governance" stance taken by the United States. The interaction of the different goals and interests of the government officials responding to the international and technological changes have been critical factors in the producing of variations and changes to the regulatory policies in the Korean market. The Ministry of Information and Communications (MIC) had always been the central organization that developed and enforced the goals and strategies that served the mutual interests of the state and business. As the dynamics of technology and telecom markets became increasingly complex and interrelated, the Korean government employed a more flexible means of managing market and technology development. In this sense, new governance in the telecom market was a necessary strategy to support business activities and the innovation of communication technologies in the digital era.
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