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노인요양시설 종사원의 임파워먼트가 직무만족, 조직몰입과 고객지향성에 미치는 영향: 지각된 조직지원 인식의 조절효과
조철호 대한경영학회 2011 大韓經營學會誌 Vol.24 No.6
This study was designed to explore the causal relationships among empowerment, job satisfaction, organizational commitment, and customer orientation with the moderating variables of cognitive organizational support on employees working at residential care facilities for aged. The purpose of this research are to empirically offer main factor to affect customer satisfaction, to ensure importance of cognitive organizational support as moderating variables in enlarging customer orientation of employees, and finally to offer implications to managers of facilities. As a result of this research, empowerment of them are useful in coping with customers needs, moreover it also promotes self-development and has effect on job satisfaction and organizational commitment. However organizational commitment didn't have effects on customer orientation. Also, cognitive organizational support has moderating effect among job satisfaction, empowerment and customer orientation. However, this study has some limitation in relation to specific survey region and overlooking the difference of causal relationships according to job diversity. 본 연구는 노인요양시설에 근무하는 복지서비스 종사자들의 임파워먼트, 직무만족, 조직몰입, 고객지향성 간의 구조적 관계를 종합적으로 고찰한 초기연구이며, 특히 조직만족, 임파워먼트가 고객지향성에 영향을 미치는 구조적 관계 내에서 지각된 조직지원 인식이 어떤 조절적 효과를 보이는지 알아보고자 하였다. 또한 본 연구를 통하여 요양서비스 종사자의 고객지향성에게 영향을 미치는 동인들을 실증적으로 제시하는 것을 물론 종사자들의 고객지향성을 극대화시키는데 있어서 종사자들이 지각하는 조직지원 인식의 중요성을 확인하고 이에 대한 시사점을 시설 운영자에게 제공하는데 있다. 연구 결과, 임파워먼트는 고객욕구에 적절히 대응할 수 있게 해 줄 뿐만 아니라 적극적으로 자기계발과 역량증대를 도모하며 직무만족과 조직몰입에 긍정적인 영향을 미치는 것으로 나타났다. 또한 임파워먼트와 직무만족은 고객지향성에 유의한 영향을 미치는 것으로 나타났다. 그러나 조직몰입은 고객지향성에 유의한 영향을 주지 못하는 것으로 나타났다. 또한 지각된 조직지원 인식은 직무만족과 고객지향성, 임파워먼트와 고객지향성 간에 조절적 효과가 있는 것으로 나타났다.
Profile Index에 따른 Panelipse Ⅱ 放射線 像層의 變化
曺哲鎬,成在鉉 慶北大學校 齒科大學 1985 慶北齒大論文集 Vol.2 No.1
This research was made to investigate the change of the image layer and of the vertical and horizontal magnification on the Panelipse radiographic image by the control of profile index. Using the Panelipse, a series of 60 exposures were taken with the steel balls placed in the holes of the plastic model plate, and then evaluated by 4 observers. Two points were assigned for a reading of sharp, one for middling sharp, and zero for unsharp. Each ball image then could be given a total reader score of 0 to 8. The author analyzed the image layer as defined by a sharpness score of 6 or more. The resutls obtained were as follows: As the profile index was increased, the shape of the image layer was not changed, and the width of the image layer was increased, and the position of the layer shifted away from the rotation center. As the profile index was increased, the ranges of vertical and horizontal magnification was increased, especially the ranges of horizontal magnification was greater than that of vertical magnification.
Welded EW420의 Induction Bending 및 후열처리에 따른 기계적 특성에 대한 실험적 고찰
조철호,남성길,신학수 대한용접·접합학회 2021 대한용접학회 특별강연 및 학술발표대회 개요집 Vol.2021 No.11
해양구조물 제작 시에는 다양한 재질과 치수의 Tubular가 적용되는 경우가 많다. 상용 제품으로 생산되지 않는 재질이나 치수의 경우에는 강판을 가공해 Tubular로 제작해 사용해야 한다. 일반적인 Tubular 제작 과정은 강판의 Cold bending, 길이 방향의 SA (Submerged Arc) 용접, 용접이 완료된 Tubular의 Induction Bending에 의한 Hot forming 공정, 및 잔류응력 완화와 기계적 특성 회복을 위한 후열처리 공정으로 구성된다. 특히 TMCP (Thermo-Mechanical Control Process) 공법으로 제작된 강판으로 Tubular가 제작될 경우에는 Tubular 제작 시의 용접을 포함한 가공 방법과 열처리의 영향으로 Tubular 제품의 강도 저하 등 tubular 제작 후 강재의 물리적 성질이 원소재였던 강판의 물리적 성질을 만족시키지 못하는 문제가 발생될 수 있다. 본 연구에서는 TMCP 공법으로 제작된 저탄소 고강도 강재인 EW420 강판으로 Tubular 제작 시의 각 공정 변수들의 영향을 실험적으로 고찰하였으며, EW420 강판으로 Tubular 제작 시의 최적 조건을 제시하고자 한다.
요양병원 간호사의 감정노동과 사회적 지원이 고객지향성에 미치는 영향
조철호,권도희 경희대학교 경영연구원 2019 의료경영학연구 Vol.13 No.2
It is necessary for nursing hospitals to implement emotional labor management and support activities of nursing staff for being competitive and strengthening nursing service capacity. This study examined the causal relationship among emotional labor, social support, and customer orientation for nurses working at medical care hospitals. The implications of this study are as follows. Firstly, emotional labor is classified as internal action and surface action. Secondly, in the relationship between emotional labor, social support, and customer orientation, surface behavior had a significant positive effect on supervisor support, peer support, and customer orientation. Thirdly, peer support has a positive effect on customer orientation. And peer support has played a mediating role in explaining the causal relationship between surface behavior and customer orientation. This study has some limitations in terms of limited area, specific time, and causal relationship according to job. So, additional researches in related to this are needed in the future.
經濟性을 고려한 RC造 構造設計 CAD시스템 活用에 관한 硏究
曺鐵鎬,朱京在,서지호 건국대학교 1985 學術誌 Vol.29 No.2
In Structural optimization, the geometric configuration and the cross·sectional dimensions of concrete structural members could be adjusted to search for minimum cost, but the quantities of the relatively expensive steel reinforcement must be varied throughout each structural member to achieve economy. RCST-CAD programs are developed in an effort to utilize a computer effectively for an automated sequential processing of structural analysis, member design, cost estimate, and drawing for building projects. These programs have been effectively utilized to aid the structural design of almost every building we have been involved with, and to help reducing the number of man·hours and speedup design, but most significantly it releases the structural engineers of buildings from tedious routine work. All member design routines determine the bar size, and calculate the required quantities and spacings of reinforced bars according to given geometrical properties and member forces. RCST-CAD allows the reinforced concrete detailer to draw views of concrete members rapidly and to add reinforcing bars, and associated annotation. Bar schedules and steel weight schedules are generated automatically and these save much of the detailer's time. Since it saves time and eliminates the drudgery, more time is mad available for creative work and this should result in higher quality design. RCST-CAD was written in BASIC and GRAPHICS language. Also at present, all design oriteria are based on the domestic code, but with minor modification it can be easily converted to fit ACI, BS, DIN code or other specifications.