食飮料 管理 情報 System의 國內現況 및 開發可能性에 關한 研究

丁奎燁,鄭京日 한국관광학회 1989 관광학연구 Vol.13 No.1

중국관광객 유치확대 방안에 관한 연구

정규엽,이정화 세종대학교 관광산업연구소 2002 호텔관광경영연구 Vol.17 No.-

This study was designed to find a new and as the method to find new areas and ways to promote Chinese tourists' visit to Korea on the basis of the fact-revealing of China economy as a travel market noticed newly in world travel market, and Chinese's general satisfaction to Korea tourism. First, the researcher tried to take into account their satisfaction of visit to Korea according to Chinese tourists' trip purpose, visit frequency, the reason, the information origin, residence time, destination. Second, the researcher took into account the influences of Chinese tourists' trip behaviors and their demographical factors on travel expense in Korea. Third, the researcher looked through their satisfactory factors which have a marked effect on the reasons that Chinese tourists would like to revisit in Korea on sight-seeing. The findings of this study were as follows : First, because cost-of-living index is relatively low in comparison with country's it, they thought that it's too much of an expense to go shopping in Korea. Second, Chinese tourists get into Korea with the reasons other than sight-seeing were generally satisfied with various items such as shopping, resources, and foods when compared with Chinese who visited in Korea on sight-seeing. Third, Chinese tourists visited in Korea for a long time were generally satisfied with various items considering them visited in Korea for a short time. Fourth, in the case that their destination is Korea, they showed the most satisfaction at the aspects of lodging facilities and shopping culture. On the other hand, they were dissatisfied with our country's heavy traffic. Fifth, with regard to their satisfaction of shopping place, they showed more than satisfaction in order of Dong-Dae-Mun Market -> Department store -> other places. Especially, Dong-Dae-Mun Market was their most favorite shopping place. Sixth, Chinese tourists' satisfaction was at the mercy of lodging facilities wholly. In other words, they made much account of various factors such as the facility, the service, the cleanness, the accommodation, and the charges in their satisfaction of lodging facilities during the period of tourism.

호텔직원의 감성지능이 조직시민행동과 이직의도에 미치는 영향: LMX 조절효과를 중심으로

정규엽,김원동 한국외식경영학회 2008 외식경영연구 Vol.11 No.4

The purpose of this study was to examine the effect of emotional intelligence on turnover intention and organizational citizenship behavior (OCB) of hotel employees. This study also examined the moderating effect of leader-member exchange (LMX) in the relationship between emotional intelligence and turnover intention and OCB. The model was tested using SPSS 12.0 based on a sample of 758 surveys which showed a 94.8% usable response rate. Factor analysis revealed a four-dimensional factor structure (understanding, control, application, empathic) for emotional intelligence, and a three-dimensional factor structure (participant, altruism & conscientious, sportsmanship) for OCB, and only one dimensional factor structure for LMX and turnover intention respectively. The results of empirical analysis showed as follows. Three factors except for empathic of emotional intelligence have significant effect on LMX. All the four factors of emotional intelligence have significant effect on participant and altruism & conscientious of OCB. On the contrary understanding of emotional intelligence has significant effect on sportsmanship of OCB(+) and turnover intention(-). Hierarchical regression analyses were adopted to test the moderating effect of LMX between emotional intelligence and turnover intention. The influences of emotional intelligence on OCB appeared to be moderated by LMX. And implications of these results are examined. The purpose of this study was to examine the effect of emotional intelligence on turnover intention and organizational citizenship behavior (OCB) of hotel employees. This study also examined the moderating effect of leader-member exchange (LMX) in the relationship between emotional intelligence and turnover intention and OCB. The model was tested using SPSS 12.0 based on a sample of 758 surveys which showed a 94.8% usable response rate. Factor analysis revealed a four-dimensional factor structure (understanding, control, application, empathic) for emotional intelligence, and a three-dimensional factor structure (participant, altruism & conscientious, sportsmanship) for OCB, and only one dimensional factor structure for LMX and turnover intention respectively. The results of empirical analysis showed as follows. Three factors except for empathic of emotional intelligence have significant effect on LMX. All the four factors of emotional intelligence have significant effect on participant and altruism & conscientious of OCB. On the contrary understanding of emotional intelligence has significant effect on sportsmanship of OCB(+) and turnover intention(-). Hierarchical regression analyses were adopted to test the moderating effect of LMX between emotional intelligence and turnover intention. The influences of emotional intelligence on OCB appeared to be moderated by LMX. And implications of these results are examined.

호텔기업의 서비스 품질 평가 요인 개발에 관한 신접근방법 (1)

정규엽,이준혁 한국호텔외식관광경영학회 1996 호텔경영학연구 Vol.5 No.1

호텔 레스토랑에서 임파워먼트와 고객지향성이 지배인의 직무태도와 협력행동에 미치는 영향

정규엽,차재원,한상호,이두진,이용기 한국호텔관광학회 2013 호텔관광연구 Vol.15 No.3

The purpose of this study is to investigate how empowerment influences customer orientation, and in turn, how customer orientation influences job satisfaction, organizational commitment, and helping behavior in hotel foodservice industry. In addition, this research examines the mediating roles of job satisfaction and organizational commitment in the relationship between customer orientation and helping behavior. For these purposes, the data were collected from 200 hotel employees and analyzed using SPSS 18.0 and AMOS 18.0. The results are as follows: First, empowerment influences customer orientation. Second, customer orientation influences both job satisfaction and organizational commitment. Third, job satisfaction influences organizational commitment, but has no effect on helping behavior. Finally, organizational commitment influences helping behavior. At the end of this paper, limitations and further research directions are suggested.

韓國人 海外旅行者의 動機와 滿足度에 관한 硏究

정규엽,이창호 한국관광학회 1998 관광학연구 Vol.22 No.2

호텔업의 역사

정규엽 한국관광학회 2011 관광학연구 Vol.35 No.10

It is essential and important to enlighten history in each and every academe as well as industry field. Development and growth of the hotel industry in Korea and worldwide, in parallel have contributed much for enhancing economic and socio-cultural life of human being. The purpose of this study is, therefore, to trace and verify historical highlights and millstones of the hotel industry in Korea. Before liberalization of Korea, opening backgrounds, synopsis of facilities, and symbolic meaning for such representative hotels as Daebul, Sontak, Chosun(Chuldo), and Bando are introduced. After that time, same subjects of best representative hotels in every decade are introduced. Finally, anticipatory roles and futuristic challenges are suggested.

韓國 카지노 産業의 市場 分析

정규엽 한국관광학회 1998 관광학연구 Vol.22 No.1

한국 카지노 산업 정상화를 위한 실증적 연구

정규엽 한국관광학회 1999 관광학연구 Vol.22 No.3

호텔客室顧客 細分市揚의 槪念定立과 主要威果變數에 미치는 影響 分析

정규엽,이창호 한국관광학회 2001 관광학연구 Vol.25 No.2