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일본 중국 유학생의 한식당의 서비스 품질 요인에 관한 중요도 및 만족도
서경화,신민자,Seo, Kyung-Hwa,Shin, Min-Ja 동아시아식생활학회 2006 동아시아식생활학회지 Vol.16 No.6
The purpose of this research is to analyze the importance and satisfaction level with the service of Korean restaurants for Japanese and Chinese students in Korea. Self adminstered guestionnaires were collected from 204 Japanese and Chinese students in Korea. The data was statistically analysed using t-tests, one-way ANOVA, reliability test, factor analysis and regression test. The average values of importance-factor and satisfaction-factor were significantly different. Based on analyses of the 20 service level factors, satisfaction level was significantly lower than importance level. Satisfaction-factors such as quality of food, hygiene of restaurant and employees, service level, and atmospheres, significantly influenced the overall satisfaction level of Korean food and restaurants.
미국의 책임의료조직(Accountable Care Organization) 운영현황 분석과 국내 의료정책에서 정책적 함의 평가
서경화 ( Kyung Hwa Seo ),정유민 ( Yu Min Jung ),김민지 ( Min Ji Kim ),이선희 ( Sun Hee Lee ) 한국보건행정학회 2014 보건행정학회지 Vol.24 No.4
Background: As a reform plan of health care system, Accountable Care Organization (ACO) has became an object of attention in the United States after Patient Protection and Affordable Care Act was enacted. ACO is a group of various health care providers and pro-vide coordinated care to its assigned beneficiaries. If ACOs improve the quality level and reduce the cost of care, they can get finan-cial incentives. Under the discussion for a quite long time and demonstration projects, ACO has been established. We aimed to anal-ysis and discuss the history, policy mechanism, contents, status and outcomes of ACO. Also, we intended to suggest political impli-cation Korean health care system with regard to ACO. Methods: We searched the articles related ACO in PubMed and selected several available papers about ACO. Total 56 studies were reviewed and categorized three parts; demonstration projects for formation of ACO, policy mechanism and agenda, empirical re-sults of ACO performance. Results: As a result, establishment of ACO was successful partly in the US. It seems to be due to various project and pilot test for veri-fication in the long time. The empirical effect of ACO was also identified in a few study but it needs more evidences to judge its posi-tive effect. Conclusion: In Korea, there are arguments for the application of ACO. However it is difficult to implement a ACO by different politi-cal conditions between Korean and US. Nevertheless ACO proposed us the necessity of paradigm shift in our health policy and could be significant to national policy orientation in the future.
환경 불확실성, 무형자원, 핵심역량의 지속성이 차별화전략 및 경영성과에 미치는 영향에 관한 연구
서경화(Kyung Hwa Seo),이수범(Soo Bum Lee) 한국호텔외식관광경영학회 2011 호텔경영학연구 Vol.20 No.5
The purpose of was to competitive strategy to differentiate a business of food service corporation on the basis of internal resources and external environment, and establishes the cause of business performance. In resource based view, empirically analyzes the cause-effect relation among Environmental uncertainty, intangible resources of corporation, continuities of core competence, differentiation strategy and Business performance. For this study, a research model was suggested, and empirical analysis examined the reliability and the validity from exploratory factor analysis and confirmatory factor analysis; using structural equation model(SEM), 4 hypotheses were examined. The result of study modelling were RMR=.074, GFI=0.895, AGFI=0.844, NFI=0.895, CFI=0.945, RMSEA=0.068 at the level of x2=220.890(df=115, p<0.001). According to all the model-fit indices were qualified with the recommended values(0.90<GFI, 0.90<NFI, RMSEA<0.05), indicating that the overall model fit was acceptable. Environmental uncertainty of food service corporation had negative effect on differentiation strategy(t=-1.549, p>0.05), intangible resources of corporation(t=6.652, p<0.001) and continuities of core competence(t=2.790, p<0.05) had positive effect on differentiation strategy. Differentiation strategy also had positive effect on the business performance(t=5.580, p<0.001).
외식기업의 경영자원, 핵심역량, 경쟁우위 및 경영성과의 구조적 관계연구
서경화(Kyung Hwa Seo),이수범(Lee Soo Bum) 한국호텔외식관광경영학회 2012 호텔경영학연구 Vol.21 No.6
The company needs the firm management strategy for survival and it is more important to select the most superior competitive advantage strategy for constant sustainment and development in both internal and external environment that the company faces than any other. So, this study established the hypothesis of structural relationship that business resources of foodservice develop into core competence and the company produces business performance by selecting the superior competitive advantage strategy(low-cost advantage and differentiation advantage) through that and verified it through the empirical analysis. Questionnaire survey was performed targeting the staffs who have worked at head office for more than 3 years including the executives of foodservice for the empirical analysis and the validity and reliability of the collected data of questionnaire survey was analyzed by using SPSS 16.0 and AMOS 5.0 that are the statistical package program. As the results of analyzing final research model of this study, it appeared that RMR=0.064, GFI=0.875, NFI=0.895, CFI=0.954, RMSEA=0.056 at the level of x2=345.62(df=207, p<0.001). First, as the standardized path-coefficient appeared as the invisible resource 0.346(t=3.710, p<0.001), visible resource 0.219(t=2.989, p<0.01) and human resource 0.482 (t=4.665, p<0.001) that are business resource of the company, it showed hat there is the significant influential relationship statistically in core competence. And, it showed that the core competence of the company influences on low-cost advantage 0.649(t=.7.137, p<0.001) and differentiation advantage 0.820 (t=7.146, p<0.001) significantly, and both low-cost advantage 0.227(t=2.788, p<0.01) & differentiation advantage 0.176(t=2.126, p<0.05) that are the competition strategy of the foodservice influence on business performance significantly.
조직문화와 기업경쟁력의 관계에서 노사파트너십의 매개효과 검증: 팀장의 인식을 중심으로
서경화 ( Kyung Hwa Seo ) 한국인력개발학회 2013 HRD연구 Vol.15 No.2
본 연구의 목적은 조직문화와 기업경쟁력 사이의 인과관계를 외부환경을 고려한 상황적 변인인 노사파트너십을 매개로 한 모형을 통해 밝히는 것이다. 분석 대상은 HCCP 2011년 4차년도 근로자 조사 중 팀장 설문지를 활용하였고, 기업경쟁력에 대한 조직문화와 노사파트너십의 영향을 분석하기 위하여 노사파트너십 완전, 부분 매개모형을 비교하여 최종 모형을 설정하였다. 연구 결과, 팀장 집단에서 노사파트너십은 조직 문화와 기업경쟁력의 관계를 완전 매개하는 것으로 나타났다. 조직문화가 혁신적, 지원적, 관료적 문화에 따라 노사파트너십에 미치는 영향은 다르게 나타났다. 노사파트너십은 기업의 인적자원개발 활동 예컨대 교육훈련 등으로 한정하여 기업의 성과와의 관계를 살펴보았던 기존 논의에서 발전하여 조직 문화와 맥락적 풍토를 고려한 총체적인 분석을 가능하게 하였다. 따라서 기업의 성과와 경쟁력을 이끌어 내기 위한 다양한 인적자원개발 활동 등을 시행함에 있어 노사파트너십의 논의와 기법을 적용할 수 있음을 시사하고 있다. The purpose of this study is to investigate the mediating effects of partnership between organizational culture and competitiveness. Data were obtained from team leader questionnaire of 4th data of Human Capital Corporate Panel in 2011 and were analyzed by SPSS 20.0 and AMOS 19.0. Structural Equation Model(SEM) was utilized to show the relations among corporate competitiveness(human resource and inside process competitiveness), organizational culture(innovative, supportive and bureaucratic organizational culture) and labor and corporate partnership. It was found that the comparison between the full and the part mediating model indicated that the full mediating model of partnership between organizational culture and competitiveness showed acceptable level of model fit indexes. Organizational culture had not direct effects but indirect effects on the corporate competitiveness through labor and corporate partnership. The results also showed that innovative organizational culture and supportive organizational culture influence positively on the labor and corporate partnership. Corporate competitiveness improves with the increase of corporate partnership. Moreover, bureaucratic organizational culture had a negative effect on the labor and corporate partnership. The results indicated that labor and corporate partnership can be a mediation role to reflect the direct relations between the organizational culture and effectiveness and analyzed outcomes of human resource development with a comprehensive view. In conclusion, labor and corporate partnership should be used in the human resource development task.