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Recent cross-country competition and Chinese steel industry because of the emerging steel industry in Korea is a very difficult situation. Therefore, the steel industry in order to overcome this difficult market environment, the quality, cost competitiveness, enhance customer service levels and enhance international competitiveness through is needed. In this study, the purpose of strengthening the competitiveness of steel companies in order and hit the recovery of raw materials have been developed to optimize the model, developed before and after the results were analyzed. In addition, when applied to other products in order to minimize risk and optimize cutting trial stage of development details of the model is presented in detail. Therefore, the developed model was applied to order the recovery of raw materials hits and significantly improved production planning time has been shortened dramatically. In the present study the contents of other products when properly applied and the competitiveness of companies to improve customer service levels are expected to be helpful.
According to the changing environment of management, the concept of the one-to-one marketing is appeared in the environment of management by high quality that customers needs. In this paradigm, CRM(Customer Relationship Management) offering integrated multiple view points is able to be executed by the advance of Information Technology(IT). In this study, the environment and the management status of the steel company that CRM implemented is analyzed. This study presents the system architecture which applies OLAP(on-line analytical processing), web technologies, and logistics service. Then this research presents a variety of effects and development direction in the future.