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여행상품 기획을 위한 서울시내 특1급 호텔의 핵심성과지표(KPI)에 대한 우선순위 및 가중치 개발
김학준(Hak Jun Kim) 한국관광연구학회 2011 관광연구저널 Vol.25 No.2
The Hotel Business being an Intangible Service Industry requires measurement in intangible values. By these measurements the limited capitals should be selected and invested to differentiate itself from competitors and secure competitiveness. Currently, there are items for evaluating the present, future, and past of the Hotel Business, however no academically established priority of the items. The purpose of this research, a follow-up research of Kim, Dea-Kwan, Kim, Hak-Jun & Park, Yang-Woo(2009), A Study on the Development of KPI in the Super Deluxe Hotel Business in Seoul Korea Using BSC, is development on significancy and priority of KPI in the Super Deluxe Hotel Business in Seoul Korea for travel product planning. As a result of the study, Financial Perspective was understood to be most important, next Customer Perspective, Internal Process, and lastly the Learning and Growth Perspective. KPI`s priority consists of customer satisfaction measurement in first place with a significant rate of 0.145. Next, following up was operating profit to sales ratio of sales and achievement ratio of operating profit. The results implicate that in the Super Deluxe Hotel Business in Seoul Korea the business strategy should select and invest in limited capitals by investing in the increased customer satisfaction measurement and corresponding to the Needs and Wants of the customer to increase customer satisfaction measurement.
국내 여행상품 기획을 위한 리조트 사업의 핵심성과지표(KPI)에 대한 우선순위 및 가중치 개발
김학준(Hak Jun Kim) 한국관광연구학회 2011 관광연구저널 Vol.25 No.1
To survive the competitive environment in and outside the country, the Resort Industry needs to measure the past financial recordings and future values. The Resort Industry being an Intangible Service Industry requires measurement in intangible values. By these measurements the limited capitals should be selected and invested to differentiate itself from competitors and secure competitiveness. Currently, there are items for evaluating the present, future, and past of the Resort Industry, however no academically established priority of the items. The purpose of this research, a follow-up research of Kim, Hak-Jun & Kim, Dea-Kwan(2007), “A study of suitability of the indicators for the Key Management Performance Evaluation in the resort industry”, is development on significancy and priority of Resort Industry KPI for domestic travel product planning. As a result of the study, Customer Perspective was understood to be most important, next Financial Perspective, Internal Process, and lastly the Learning and Growth Perspective. KPI`s priority consists of Operating Profit Rate in first place with a significant rate of 0.147. Next, following up was the Revisiting Intention Rate and Customer Satisfaction Rate. The results implicate that in the domestic Resort Industry the business strategy should select and invest in limited capitals by investing in the Customer Perspective and corresponding to the Needs and Wants of the customer to induce revisits.
AHP를 활용한 국내 위탁급식사업의 KPI 우선순위 및 가중치개발에 관한 연구
김학준(Hak Jun Kim),김홍길(Hong Kil Kim),김대관(Dae Kwan Kim) 한국관광연구학회 2011 관광연구저널 Vol.25 No.4
The contracted foodservice business as an intangible service industry requires measurement in intangible values. By these measurements the limited capitals should be selected and invested to differentiate itself from competitors and secure competitiveness. Currently, there are items to evaluate the present, future, and past of the Contracted Foodservice Business, however no academically established priority of the items. The purpose of this research, a follow-up research of Kim, Hak-Jun & Kim, Ju-Yeon(2009) is development on significancy and priority of KPI in Korea. As a result of the study, customer perspective was understood to be most important, next financial perspective, internal process, and lastly the learning and growth perspective. KPI`s priority consists of customer satisfaction measurement in first place with a significant rate of 0.187. Next, following up was achieved profit targets and achieved sales goals. The results implicate that in the contracted foodservice business in Korea the business strategy should select and invest in limited capitals by investing in the increased customer satisfaction measurement and corresponding to the needs and wants of the customer to increase customer satisfaction measurement.
2개의 내측 유관나사를 이용한 관절경하에서의 족근 관절 고정술
김학준,김택선,윤정로,김경수,노행기,윤광섭,Kim, Hak-Jun,Kim, Taik-Seon,Yoon, Jeong-Ro,Kim, Kyoung-Soo,Noh, Haeng-Kee,Yoon, Kwang-Sup 대한족부족관절학회 2004 대한족부족관절학회지 Vol.8 No.2
Purpose: We evaluated the clinical and radiological results of arthroscopic ankle fusion using 2 medial screws which had advantages of less morbidity, early weight-bearing and high union rate. Material and Methods: From April, 2002 to March, 2004, 8 patients who had ankle osteoarthritis were treated by ankle fusion using 2 medial screws under arthroscopy; five patients with post-traumatic osteoarthritis, two with post-infectious arthritis and one with paralytic foot. There were 5 male and 3 female. Average age was 67 years old ranging from 57 to 71 years. We evaluated them clinically preoperative and postoperative using AOFAS score, VAS pain scale and patient's satisfaction. In regard to radiological fusion, we checked them by simple AP, lateral and mortise view. Follow up period was average 11 months (range, $6{\sim}24$ months). Results: All ankles were successfully fused with 2 medial screws under arthroscopy. The mean time of fusion was 10.5 weeks (range, $8{\sim}14$ weeks). Patient's satisfaction checked at 6 months after operation had favorable results (excellent and good 75%). One case had pain on medial malleolar area because of screw's protrusion. Conclusion: Arthroscopic ankle fusion using 2 medial screws was good modality of ankle fusion with less morbidity and early weight-bearing in some cases of ankle arthritis.
김학준,Kim, Hak-Jun 대한출판문화협회 1991 출판저널 Vol.91 No.-
고르바초프로 상징되는 개혁세력이 이끄는 페레스트로이카라는 큰 배가 과연 '인간의 얼굴을 가진 민주적 사회주의'라는 목적지에 도달할 수 있을 것인지는 불투명하다. 그러나 한가지 확실한 것은, 그 배가 난파할 때 그것이 소련은 물론이거니와, 세계 전체에 대해 끼치는 영향은 엄청나리라는 사실이다.