http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
[논문]형사제재시스템과 회복적 사법 - '회복적 사법의 이념과 형사제재체제의 개편(이호중)'에 관한 의견을 겸하여 -
김용세(Kim Yong-Se) 한국형사법학회 2005 刑事法硏究 Vol.23 No.-
In recent decades reformers have long searched for better, and especially less destructive and more effective, responses to crime. The latest result of this search is restorative justice. Nevertheless lay people often do not see the need for limitations and constitutional safeguards in a legal procedure. On the order hand, for lawyers, who are very firmly socialized into the legal system, it seems to be very hard to disengage from traditional principles and functional distinctions. It seems to be desirable and rightful that attempt to overcome weaknesses of traditional disciplinary justice system with the introduction of restorative sanction('the third way'). The third way would discredit the wrongful act, without limiting itself to the mere infliction of pain on the offender, and requiring the offender to engage in positive and constructive activities instead. At the same time, by focusing on the process of social learning, restitution goes beyond therapeutic responses to crime without attempting to strip the offender of his personality in all of its complexity. In this way, restitutive and mediative alternatives can function as unique means of escaping from the dilemma created by the antagonistic traditional aims of punishment. I don't agree, yet, to the radical assertions substituting restorative justice for traditional criminal justice system, neither do I agree to the opinion that adopt restorative sanctions as principal measure of the reaction to criminal behaviors and regard traditional punishments as only supplementary means.
김용세 ( Yong Se Kim ),김재민 ( Jae Min Kim ) 한국형사정책학회 2006 刑事政策 Vol.18 No.1
How the police investigators should respond properly to the criminal victim`s needs in the phase of preliminary investigation has an effect on victim`s rapid recovery from criminal impact. It is just because the Investigator`s behavioral patterns of being sensitive to the criminal victim`s needs make it possible for him to gain self-control and self-assurance. Such an investigator`s attitude could not only enhance the reliability of investigating authorities but also get the active cooperation from a victim easily. Finally, it inevitably contributes to catching the goal of investigation also. The importance of the criminal victim protection in the criminal investigation process, more than we have ever thought, has been widely known in these days. Recently, Korean police officer`s behavioral patterns for criminal victims have been remarkably improved than ever before, since the Office for Victims of Police Agency was established in 2004. This paper is mainly focused on the police investigator`s activity for criminal victim in preliminary investigation. A few following recommendations were proposed for improvement of behavioral patterns of victim protection in the course of investigation process. Firstly, several checkpoints which might be needed to assist victim in the phase of preliminary investigation were suggested. Secondly, the most essential and proper responses of investigators were introduced when they would receive the first call and arrive at the crime scene. Thirdly, to secure the victim`s personal safety, some of the guidelines regarding risk assessment were presented. Fourthly, the actual conditions of how victim would be offered information from investigators were analyzed. As a result, the several victim policies were recommended. Practice of these recommendations must empower the police investigators to get the credibility from all the people including the criminal victim.
The Development of Customer Experience Management Competency Scale in the Manufacturing industry
Kim, So Hui(김소희),Kim, Yong Se(김용세) 한국전시산업융합연구원 2015 한국과학예술융합학회 Vol.20 No.-
The purpose of this research is to highlight the importance of customer experience relating to servitization of manufacturing and to develop an index to analyze customer experience management. It occurred that customer experience management analysis should perform in diverse dimensions to get higher customer satisfaction. Following to this idea, new idex is designed : CEMC(Customer Experience Management Competency scale). CEMC includes three parties which are internal expert, external expert and customer, as evaluators of the appraisal. Each evaluator participates in the inspection about customer experience management through a questionnaire which composed four sections : Product and service, Business process, Culture and Asset. Researchers apply this index to one small manufacturing business and analyze the state of customer experience management. The result would be a reference for building strategy and align inside organization.
제품-서비스 통합시스템에서의 서비스 상호작용의 사회적 상황 표현기법
김용세 ( Yong Se Kim ),( Kumiko Suzuki ),정혜지 ( He Ji Jeong ) 서울과학기술대학교 과학문화전시디자인연구소 2015 한국과학예술융합학회 Vol.19 No.-
A Product-Service Systems (PSS) is composed of service and product element to provide values for relevant stakeholders. A typical service interaction involves providers and receivers, and respective values are provided in a social interaction. In cases, more than one providers are interacting with a receiver. In others, service interaction is happening in a public manner where social issues amang peer receivers are important. When service channel is supported by physical touchpoints, receivers would interact with products, which may interact with providers. Thus, in PSS, a various kinds of interactions occur in diverse social contexts. A simple representation method for social contexts is introduced where service providers, receivers andproducts are represented as nodes and interaction between them are represented as directed edges. Social context of several PSS examples are described with this. In booth designing and operating PSS, social context representations could be used in analyzing and comparing key aspects of social interaction types to retrieve similar cases to exploit related interaction design strategies and operation know-hows.
Product-Service Systems Design Approach
Kim, Yong Se(김용세),Lee, Ju Hye(이주혜),Lee, Hee Ju(이희주),Lee, Joon Seo(이준서) 한국전시산업융합연구원 2015 한국과학예술융합학회 Vol.20 No.-
Service elements are added to the product to improve the company it its sales and innovation. The servitization process could take many different routes reflecting various properties of the manufacturing firm and its business contexts. Product-service systems (PSS) design method developed at Sungkyunkwan Universty, Service Design Institute, has been applied to a small furniture manufacturing company to demonstrate the utility of the method and to devise improvements. First, the business context of the company has been analyzed and key values have been identified. A co-creative session has been conducted to develop initial service concepts to drive those key values. The diverse positioning of those service concepts on the scale of service supporting product and service support customer is then developed to plan servitization phases. The specific service concepts are about company-customer relationship building as well as customization and personalization in this case. Initial service concepts are detailed with service blueprint so that prototyping and customer experience evaluation can be done. Business models in different servitization phases are designed. Further prototyping and customer experience evaluation has been done with business strategy improvements. In this paper, the proudct-service systems design method has been reviewed and the specific and real processes of the servitization using design will be described with discussion on the improvement of the method and the enhancement of the business.